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Cloud Communications Engineer
Location
California + 5 moreAll locations: California | Colorado | District Of Columbia | Illinois | New York | Washington
Posted
56 days ago
Salary
$78.8K - $95.8K / year
Seniority
Senior
Job Description
Cloud Communications Engineer
ai2io
• Own and manage Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing • Administer mailboxes, shared mailboxes, distribution groups, and Microsoft 365 groups • Troubleshoot and resolve email delivery and messaging issues across the organization • Manage Microsoft Teams environments, including team and channel provisioning, permissions, and lifecycle support • Support collaboration workflows leveraging Microsoft 365 Groups and Teams, in coordination with Identity and Access Management • Support cross-tenant collaboration capabilities, including configuration and operational support for Microsoft Entra Multi-Tenant Organization (MTO) user access and synchronization • Assist with cross-tenant user lifecycle management, ensuring proper alignment of identities, permissions, and collaboration access between organizations • Implement and support Microsoft Entra Entitlement Management, including the creation and delivery of Access Packages for governed resource access • Collaborate with Cloud Operations (Identity) to ensure proper access, group membership, and user alignment across systems and tenants • Handle Tier 2/3 support requests related to messaging, collaboration platforms, and cross-tenant collaboration scenarios • Maintain operational standards, governance policies, and documentation for messaging and collaboration platforms • Support governance and standardization of messaging and collaboration platforms, ensuring consistency, security, and scalability across tenants
Job Requirements
- Strong working knowledge of Microsoft Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing
- Experience managing mailboxes, shared mailboxes, distribution groups, and messaging-related permissions
- Familiarity with Microsoft Teams administration, including team and channel management, permissions, and collaboration workflows
- Experience with Microsoft Entra cross-tenant collaboration, Multi-Tenant Organization (MTO) user management, and Entitlement Management (Access Packages)
- Working knowledge of Microsoft 365 groups and how they function across Exchange Online and Teams
- Basic understanding of Microsoft Entra ID (Azure AD), including user and group relationships as they relate to messaging and collaboration
- Ability to troubleshoot and resolve messaging and collaboration issues, including mail delivery failures, access issues, and Teams-related problems
- Experience with email security concepts such as allow/block lists, spam filtering, and message hygiene policies
- Ability to support and maintain collaboration environments while following established standards and governance practices
- Ability to follow defined architectures and work within established cloud and identity frameworks
- Strong troubleshooting and analytical skills with a focus on messaging and collaboration platforms
- Ability to communicate effectively with both technical and non-technical users regarding messaging and collaboration issues
- Ability to collaborate with Cloud Operations (Identity) and Cloud Engineering teams to resolve cross-platform issues
- Ability to manage and prioritize multiple requests in a ticket-driven environment
- Demonstrated willingness to learn and expand into broader Microsoft 365 collaboration services over time
- Strong organizational skills and attention to detail
Benefits
- Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
- Flex spending accounts (FSA)
- Dental and vision plans
- Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
- 401k with company match and self-directed brokerage account option
- PTO including additional paid time off during the last week of the year
- Company paid life insurance coverage for employees and their eligible dependents
- Short and long-term disability, AD&D coverage
- Professional development opportunities, tuition reimbursement and professional licensing assistance
- Paid parental leave after one year of employment
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