Aptive Resources

• Lead the planning, coordination, and execution of enterprise EHR and related Health IT programs • Develop and maintain integrated program roadmaps, schedules, dependencies, and milestones • Establish and manage program governance structures • Identify, assess, and manage program-level risks, issues, and dependencies • Oversee program performance metrics, status reporting, and executive-level dashboards • Support acquisition planning, contract execution, and contractor performance oversight • Ensure program activities align with federal IT policy, security requirements, and healthcare regulations • Advise senior leadership on program status, tradeoffs, resource needs, and strategic impacts

• Design, develop, and modify web-based applications, client-server applications, and OS scripts to automate budget and programmatic workflows within the VHA Specialty Care Program Office. • Perform application development and database programming using Relational Database Management Systems (RDBMS) and SQL, ensuring data integrity, performance, and alignment with VA enterprise architecture standards. • Implement and integrate Commercial Off-the-Shelf (COTS) software solutions into existing VA system architectures, coordinating with stakeholders to ensure seamless adoption and minimal operational disruption. • Lead and support the full software development lifecycle — including planning, requirements analysis, specification writing, coding, testing, debugging, and production implementation — in accordance with an approved Systems Development Methodology (SDM). • Document test conditions, develop test data sets, execute program testing, and analyze results to identify defects and validate that solutions meet functional and technical requirements; support users during acceptance testing phases. • Research and evaluate emerging technologies — including automation tools and artificial intelligence/machine learning frameworks — to recommend and prototype enhancements that improve budget application performance, reporting capabilities, and process efficiency across VHA program operations.

• Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines • Answer inbound calls and route patient inquiries to appropriate clinical staff • Verify and update patient demographic and insurance information • Enter and maintain accurate records in electronic health record systems • Coordinate with clinical teams to support patient flow and follow-up care • Perform other administrative duties as outlined in the contract Performance Work Statement

• Analyze business, functional, and technical requirements for applications and systems supporting interoperability and clinical workflows. • Develop user stories, functional specifications, data models, interface control documents, and test plans; support gap analysis and workflow modeling. • Assist with system configuration, integration testing, validation, issue troubleshooting, and performance monitoring (e.g., APIs, data exchanges, EHR interfaces). • Contribute to documentation, training materials, status reports, and data-driven dashboards for stakeholders and PMO oversight. • Collaborate with architects, developers, and cross-functional teams in agile/SAFe environments to deliver enhancements and resolve incidents. • Support compliance activities, risk management, and continuous improvement initiatives for application reliability and security.

• Lead technical development and configuration of the ServiceNow MVP for the Single-Pathway Issue-Resolution platform • Design, build, and maintain ServiceNow applications and workflows • Own ServiceNow-native analytics and reporting as a primary responsibility • Configure and support Performance Analytics data sources and indicators • Translate stakeholder reporting questions into actionable ServiceNow metrics • Collaborate with cross-functional teams using Agile Scrum • Use Jira to manage user stories, track tasks, and update development progress • Contribute to test case development and support User Acceptance Testing

• Provide professional, artistic, high-quality graphics, publication designs, and multimedia to support outreach efforts, including websites, videos, presentations, documents, brochures, events, and branding. • Contribute to communications products such as case studies, infographics, promotional materials, and briefing decks. • Produce and edit visual and multimedia content consistent with client branding, messaging, and digital strategies. • Ensure designed products conform to Section 508 accessibility requirements. • Collaborate with the communications team to translate key messages into compelling visual assets. • Support event, web, and social media visual needs as required.

• Design and maintain enterprise data architecture to support EHRM reporting platforms, data integration pipelines, and analytical tools. • Develop and maintain logical and physical data models, ensuring scalability, consistency, and alignment with VHA standards. • Define and enforce data governance practices including metadata management, data lineage, and master data management strategies. • Collaborate with data scientists, developers, and analysts to ensure consistent data availability, quality, and structure for analytics and decision-making. • Establish and lead data integration frameworks, including APIs, ETL processes, and interoperability standards across multiple systems (e.g., clinical, operational, performance). • Partner with technical and functional stakeholders to translate business requirements into sound data design strategies. • Define and oversee data quality and integrity frameworks, including data validation rules and automated checks across the data lifecycle. • Participate in sprint planning, backlog grooming, and Agile ceremonies to prioritize and deliver architectural enhancements. • Evaluate and recommend new technologies, platforms, or methods that enhance data architecture and overall performance.

• Lead clinical informatics support for VA facilities transitioning from VistA/CPRS to Oracle Health/Cerner, including planning, readiness, cutover, and post-transition support activities. • Supervise, coordinate, and mentor Health Informatics Specialists, Clinical Application Coordinators, and other clinical informatics SMEs. • Support CPRS Transition Plan activities, readiness tracking, field support requests, issue resolution, and clinical applications configuration guidance. • Provide expert VistA/CPRS support for Clinical Reminders, order menus, notifications, consults, notes, alerts, templates, reports, and related clinical applications. • Perform program and data analysis using VistA FileMan, VSSC, Pyramid Analytics, BISL reports, Excel, Power BI, or similar tools to inform operational recommendations. • Engage VAMC informatics staff, VA program offices, EHRM teams, OIT stakeholders, and Government leads through meetings, office hours, presentations, and direct support. • Develop and review SOPs, operational guides, training materials, scorecards, dashboards, request logs, FAQs, SharePoint resources, and other field-facing artifacts. • Identify risks to clinical operations, data migration, readiness, and user adoption; recommend practical mitigation strategies.

• Responsible for accurate, timely inpatient facility coding supporting the VA Portland Health Care System. • Reviews medical records for complete documentation, assigns and sequences ICD-10-CM/PCS, CPT/HCPCS, DRG, and related codes via VA systems (VistA/CPRS).

• Collaborate with physician-scientists, investigators, and research leadership to develop clinical trial and research protocols from concept papers and letters of intent through final protocol submission. • Draft, edit, and manage protocol documents, informed consent forms, study procedures, and supporting regulatory documentation. • Coordinate protocol development activities across study teams, participating sites, and external partners. • Assist investigators in resolving complex protocol development, regulatory, operational, and submission-related challenges. • Support protocol submissions and amendments for Institutional Review Boards (IRBs), VA review processes, commercial IRBs, FDA submissions, and other regulatory entities. • Support preparation and coordination of Investigational New Drug (IND) applications and related FDA communications. • Assist with development and execution of Cooperative Research and Development Agreements (CRADAs) and coordination with the Office of General Counsel and industry partners as needed. • Coordinate study startup activities and support compliance with protocol requirements, Standard Operating Procedures (SOPs), Good Clinical Practice (GCP), and applicable regulatory standards. • Track protocol development timelines, milestones, approvals, and deliverables across multiple concurrent studies. • Facilitate communication among investigators, clinical research staff, regulatory personnel, sponsors, and participating study sites. • Develop protocol templates, guidance documents, and process improvements to support research operations and protocol development efficiency. • Monitor progress and identify risks that could impact protocol development timelines or regulatory submissions.