Field Technical Support Description - Job Summary • This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships. Responsibilities • Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts. • Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols. • Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs. • Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements. • Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences. • Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed. • Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches. • Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work. • Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification. • Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management. Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Preferred Certifications NA Knowledge & Skills • Automation • Chemistry • Commissioning • Customer Relationship Management • Customer Support • Electrical Engineering • Electromechanics • Electronics • Environment Health And Safety • Field Service Management • Hand Tools • Key Performance Indicators (KPIs) • Operating Systems • Preventive Maintenance • Process Improvement • Safety Standards • Technical Services • Technical Support • Technical Training • Test Equipment Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity • Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time Shift - No shift premium (Mexico) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Join Honeywell as a Field Service Technician II in Louisville, KY and take on a role that offers training, autonomy, and the chance to make an impact. Honeywell is seeking a Field Service Technician – Gas Leak Surveys based in Louisville, Kentucky. In this role, you will learn and complete the on-site inspection of gas facilities, appropriately investigate specific findings, properly document all inspection results, maintain a safe work environment, and respectfully communicate with customers. You will go through the training and onboarding process, and later you will be expected to work alone without supervision all over the 18-county service territory held by our client. You be home every night, following a Monday through Friday, 7:00-3:30pm schedule. Travel to support additional projects may be required. You will drive company vehicle, and will be issued a laptop, a cell phone and required PPE/uniforms. You will report to the Field Service Supervisor in Louisville, KY. Key Responsibilities - Provide technical support and service to customers - Troubleshoot and resolve technical issues - Conduct regular maintenance and inspections of systems - Install and configure equipment and software - Collaborate with crossfunctional teams to address customer needs - Maintain accurate records of service activities and documentation PHYSICAL JOB REQUIREMENTS - The ability to carry required tools and tool bag (10-15lbs) regularly for extended periods and distances. - The ability to spend long periods of time standing and / or walking on concrete and other surface. - The ability to wear personal protective gear correctly, to include but not limited to; safety shoes, hard hat, safety glasses / goggles / face shield, hearing protection, safety harness, ARC Flash suites, chemical and/or cut resistant gloves. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

• Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Brooks’ equipment and systems to ensure proper working order. • Isolate and resolve complex equipment malfunctions, and implement corrective action. • Works under minimal supervision following established policies and procedures to ensure company and customer quality standards are met. • May act as Local / Shift / Site Lead to coordinate work direction for other Service Engineers and install support as needed. • Lead / perform in the installation, modification, repair, testing, upgrade, conduct preventive diagnosis, perform maintenance on the software and hardware of the equipment and systems while adhering to Brooks Automation’s policies, procedures and work direction of supervisor or shift/site lead. • Interface with customers to ensure customer satisfaction with equipment and service levels, as well as participate in customer operational / status meetings. Expected to present on behalf of Brooks in these meetings. • Maintain a safe and clean working environment by conforming at all times to Brooks and customer’s work protocols and policies. • Attain Equipment Service and Operation Certification on equipment and systems as defined. • Submit expected reports, such as Service and Status Reports, on all support activities as defined and expected by your manager. • Productively react to changing priorities such as Tool or Line down and escalations, and support organizational and administrative duties. • Train Brooks and customer personnel in equipment operation and maintenance procedures. • Mentor and train less experienced Service Engineers. • Drive continuous improvement programs and projects for both customers and Brooks to resolve issues. • Initiate, evaluate, and document new processes or improvements to existing processes. • Create reports, project plans, training plans, certification matrices and other documentation as required. Present at the Customer’s site or at a Brooks’ office, directly to the Customer and/or with Brooks’ Management. • May be required to work in a Clean Room environment wearing a full clean room suit according to customer requirements. • Work performed generally will be to support a specific site, region and/or product(s) depending upon business needs. • Work schedule is to align with customer needs. Scheduling environment will be flexible to include Compressed Work Weeks (CWW), night shifts, and weekends in an individual or team basis. Must be flexible and available for on-call assignments.

Company Overview​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewInternational Managed Support Services. Our Department is providing technical support for the delivery of a major mission-critical operations system in the development and implementation of customer applications and company products for the customer’s best performance and success. Job Description - In this role, you will work with cross-functional teams over a variety of technology stacks and disciplines (e.g. web, mobile, middleware) in solving complex business and technical challenges. ​ Your responsibility and expectation included, but not limited to: - Follow work instructions, procedures and policies implement and maintain procedures to measure and track service performance and quality - Work alongside with senior technical engineers as an escalation point for the Helpdesk staff or Field Engineers when necessary - Interact with a wide range of technical and non-technical stakeholders - Support existing systems and networks (servers, firewall, routers & switches) - Software installations (base stations, servers, radios, other devices in systems) - Work on network devices (remote/onsite) and assist with network designs - Work in a team environment to provide high quality technical and operational support for mission critical IT and Radio systems. In this role, you are expected to ensure service level and operational key performance measures are met on an ongoing basis. - Gain experience managing legacy and innovative new system solutions, applications and processes. As a graduate, you will be given the opportunity to learn and develop new skills including access to labs and testing facilities. - Encouraged to work in a leading global company with lots of chances to expand your insight in the mission critical, cybersecurity and video security tech field and a variety of career paths. - Be coached and mentored by senior engineers #LI-MM8 #LI-onsite Basic Requirements - Bachelor Degree in Computer/ Information Technology / Electronics / Engineering or a related technical field - Network, IT and Virtual Machine background including foundational understanding of network infrastructure, including hands-on or theoretical knowledge of firewalls, routers, and switches. - Good interpersonal and communication skill including the ability to translate technical concepts for non-technical stakeholders. - A proactive "can-do" attitude with the ability to think on your feet and solve problems under pressure. - Good command of verbal and written English - Ability to think differently and move in fast pace Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeNew Grad Referral Payment PlanYesEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.