Brooks Automation

• Serve as initial contact point for system issues and new requests • Provide guidance on Workday business processes and transnational usage • Have direct responsibility for processing, rescinding, correcting, and canceling transactions • Drive efficiencies through automation in the areas of business processes, integrations, and data loads • Champion key features and functionality that will enhance the user experience • Participate in Workday update testing process, managing issues with Workday's support team, and supporting all HR functional groups • Participate in projects including application enhancements / upgrades, new functionality deployment and new application implementations • Assist with preparation of annual HR programs such as talent, performance management, open enrollment, and compensation planning • Monitor various system integrations for errors, and provide basic integration issue troubleshooting • Work with HR and key managers to improve the effectiveness of Employee and Manager Self Service by developing and delivering actionable reports in appropriate worklets • Consult with functional teams on the selection, application and implementation of metrics • Manage confidentiality of data by following established security/confidentiality standards • Work to implement data integrity audits and strategy to ensure data integrity • Educate and promote self-service reporting functionality with end users by utilizing various communication and training methodologies. • Create user documentation • Conduct user training on accurate use of applications

• Collaborate with hiring managers to understand job requirements • Source and screen candidates for technical positions • Conduct interviews and facilitate hiring process • Foster a diverse and inclusive hiring environment

• Develop customer-facing assets such as brochures, one-pagers, case studies, blog posts, landing pages, presentations, datasheets, LinkedIn posts and internal communications to support multi-channel marketing communications campaigns aligned to business goals. • Create content calendars; write, edit, and proofread marketing copy that adheres to brand voice and style guidelines. • Coordinate with designers, agencies, freelancers, and printers to produce high-quality deliverables on time and within budget. • Support product launches by developing messaging, go-to-market collateral, and cross-functional communication plans. • Maintain brand consistency across channels; manage and organize approved templates and core messaging documents. • Assist with website content updates and basic SEO best practices (keyword alignment, metadata, on-page copy). • Partner with product management to develop enablement materials and ensure field feedback is incorporated. • Track performance of internal and external company websites using analytics and reporting (email metrics, web traffic, campaign KPIs); summarize insights and recommend optimizations. • Marketing operations tasks as assigned (contact lists, approvals, asset archiving, vendor PO/invoicing coordination).

• Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Brooks’ equipment and systems to ensure proper working order. • Isolate and resolve complex equipment malfunctions, and implement corrective action. • Works under minimal supervision following established policies and procedures to ensure company and customer quality standards are met. • May act as Local / Shift / Site Lead to coordinate work direction for other Service Engineers and install support as needed. • This is a high-level position where work assignments are complex in nature, requiring discretion, independent judgment and diverse problem-solving methods. • Candidate may be assigned to support a specific customer site, region, or Product, depending upon business needs. • Lead / perform in the installation, modification, repair, testing, upgrade, conduct preventive diagnosis, perform maintenance on the software and hardware of the equipment and systems while adhering to Brooks Automation’s policies, procedures and work direction of supervisor or shift/site lead. • Interface with customers to ensure customer satisfaction with equipment and service levels, as well as participate in customer operational / status meetings. Expected to present on behalf of Brooks in these meetings. • Maintain a safe and clean working environment by conforming at all times to Brooks and customer’s work protocols and policies. • Attain Equipment Service and Operation Certification on equipment and systems as defined Submit expected reports, such as Service and Status Reports, on all support activities as defined and expected by your manager. • Productively react to changing priorities such as Tool or Line down and escalations, and support organizational and administrative duties. • Train Brooks and customer personnel in equipment operation and maintenance procedures. • Mentor and train less experienced Service Engineers. • Drive continuous improvement programs and projects for both customers and Brooks to resolve issues. • Initiate, evaluate, and document new processes or improvements to existing processes. • Create reports, project plans, training plans, certification matrices and other documentation as required. Present at the Customer’s site or at a Brooks’ office, directly to the Customer and/or with Brooks’ Management. • May be required to work in a Clean Room environment wearing a full clean room suit according to customer requirements. • Work performed generally will be to support a specific site, region and/or product(s) depending upon business needs. • Work schedule is to align with customer needs. Scheduling environment will be flexible to include Compressed Work Weeks (CWW), night shifts, and weekends in an individual or team basis. Must be flexible and available for on-call assignments.

• Own and execute account‑level and opportunity‑specific sales strategies, including objectives and action plans, to drive revenue growth while meeting corporate margin targets. • Develop and manage senior‑level customer relationships across executive, technical, marketing, and service organizations. • Serve as the primary commercial point of contact for assigned OEM customers, ensuring alignment across all functional touchpoints. • Lead contract negotiations, including pricing, terms, and agreement amendments. • Deliver and coordinate technical presentations at customer sites and support customer visits to Brooks’ development and manufacturing facilities. • Maintain deep knowledge of Brooks’ product portfolio, competitive solutions, and market positioning within the semiconductor industry. • Partner closely with Manufacturing, Engineering, and Service teams to resolve escalations, communicate status updates, and deliver timely customer feedback. • Own weekly forecasting responsibilities using Excel and SharePoint, maintaining a rolling six‑month outlook. • Ensure accurate quote generation, clean order bookings, and timely entry into forecast plans. • Monitor receivables and proactively support resolution of collection challenges when needed. • Collaborate cross‑functionally to manage customer build configurations, product change notices, and required engineering changes. • Lead regular customer calls across global time zones and coordinate with key internal stakeholders. • Track critical shipments, proactively remove roadblocks, and ensure delivery commitments are met. • Travel as needed to support key customer engagements and critical business initiatives.

• Develop and implement strategies to optimize supplier processes, reduce costs, and ensure high-quality materials and components • Assessment and selection of Suppliers of key commodities including on-site and off-site supplier assessments • Drives component qualifications and parts qualification processes for Brooks and its partners • Drives Supplier Corrective / Preventive Action for problem resolution and continuous improvements (may include, CPK, Gauge R&R studies etc) • Participates in Material Review Board Activity – disposition and resolve non-conformance issues of supplied materials • Generate Supplier Corrective Actions (SCAR) as required and follow up with Suppliers for completion/ closure ( RCCA) • Establishment of Supplier performance metrics & conduct Supplier process and performance audits • Conduct training sessions and workshops to help suppliers meet and exceed company standards • Identify and address potential risks in the supply chain, ensuring reliability and consistency • Work closely with engineering, procurement, and operations teams to align supplier capabilities with our production needs • Regularly assess supplier performance, conducting audits and providing feedback to drive continuous improvement

• Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Brooks’ equipment and systems to ensure proper working order. • Isolate and resolve complex equipment malfunctions, and implement corrective action. • Works under minimal supervision following established policies and procedures to ensure company and customer quality standards are met. • May act as Local / Shift / Site Lead to coordinate work direction for other Service Engineers and install support as needed. • Lead / perform in the installation, modification, repair, testing, upgrade, conduct preventive diagnosis, perform maintenance on the software and hardware of the equipment and systems while adhering to Brooks Automation’s policies, procedures and work direction of supervisor or shift/site lead. • Interface with customers to ensure customer satisfaction with equipment and service levels, as well as participate in customer operational / status meetings. Expected to present on behalf of Brooks in these meetings. • Maintain a safe and clean working environment by conforming at all times to Brooks and customer’s work protocols and policies. • Attain Equipment Service and Operation Certification on equipment and systems as defined. • Submit expected reports, such as Service and Status Reports, on all support activities as defined and expected by your manager. • Productively react to changing priorities such as Tool or Line down and escalations, and support organizational and administrative duties. • Train Brooks and customer personnel in equipment operation and maintenance procedures. • Mentor and train less experienced Service Engineers. • Drive continuous improvement programs and projects for both customers and Brooks to resolve issues. • Initiate, evaluate, and document new processes or improvements to existing processes. • Create reports, project plans, training plans, certification matrices and other documentation as required. Present at the Customer’s site or at a Brooks’ office, directly to the Customer and/or with Brooks’ Management. • May be required to work in a Clean Room environment wearing a full clean room suit according to customer requirements. • Work performed generally will be to support a specific site, region and/or product(s) depending upon business needs. • Work schedule is to align with customer needs. Scheduling environment will be flexible to include Compressed Work Weeks (CWW), night shifts, and weekends in an individual or team basis. Must be flexible and available for on-call assignments.

• Performs on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments. • Conducts test procedures to ensure proper product performance, and diagnoses problems at installation. • Implements upgrades and hardware/software change orders. • Trouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the Brooks factory to resolution. • Provides technical support / remote technical support to customers on operational or maintenance aspects of system equipment. • Serves as customer contact on technical and service-related problems. • Completes appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions. • Ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization. • Concentration is on-going customer support.