** You WILL have to submit past work examples as final interview process ** This is not a software engineering role. But a technical generalist, powered by low-code tools for speed. You must have a passion for solving problems, driving improvement, and creating automations & efficiency. You're the person who figures out how the pieces connect, builds the glue, and makes it run without breaking silently at 2am. You choose your automation platform (Zapier, n8n, Make, or equivalent). We don't care which tool you prefer. We do care that you can prove proficiency with real examples and can design workflows that don't break silently. AI-assisted building is core to this role. You must be comfortable working with LLMs as part of your daily toolkit — both as a builder of AI workflows and as a user of AI tools to move faster. What You'll Own Automations & Integrations (Core) - Build and maintain production automations using your preferred platform and low-code + AI tools (Zapier / n8n / Make / similar). - Design workflows with reliability: validation, branching logic, retries, fallbacks, error handling, alerting, run logs, recovery paths. - Integrate systems via webhooks + REST APIs (JSON payloads, auth patterns, pagination, rate limits, idempotency). - Connect common business tools (CRM, ticketing, forms, email/SMS, payments, databases, spreadsheets) into end-to-end processes. - into broader automation pipelines. AI WorkflowsAgentic AI & LLM Workflows (core) - Implement agentic AI workflows that do real operational work: triage, enrichment, routing, summarization, drafting, QA, follow-ups, task execution. - Build structured AI outputs with guardrails: schema/format validation, confidence gating, human approvals, safe failure modes. - Write prompts that produce consistent, validated structured outputs — and iterate them based on real performance. - Orchestrate AI via APIs and integrate  Rapid MVP Prototyping (secondary) - Prototype and ship lightweight tools and portals: customer portals, internal dashboards, workflow UIs, onboarding forms, status trackers, review/approval queues. - Build API-connected prototypes quickly (basic auth patterns, CRUD, lightweight storage/DB options, deploy basics). - Ship v0 fast, iterate from feedback, then harden into stable v1 with documentation and monitoring. Software Research & Documentation (secondary) - Evaluate new platforms and tools decisively: feature maps, plan limitations, integration options, go/no-go recommendations. - Write SOPs that are actually usable: setup guides, workflow diagrams, edge cases, troubleshooting steps, rollback paths, escalation procedures. - Maintain a living knowledge base the team can rely on. Web & Integration Plumbing (ad-hoc) - Resolve the blockers that stop everyone else: DNS records (A/CNAME/TXT), domain verification, subdomains, email authentication (SPF/DKIM/DMARC), webhooks, forms, tracking pixels, light hosting/app configuration. - Comfortable querying data directly: basic SQL and Google BigQuery for validation, debugging, and operational insight — you don't need a data team to answer a data question.

• Providing technical support for network migration activities across Meraki environments • Troubleshooting and resolving network issues during migration windows • Monitoring network performance and stability throughout migration phases • Collaborating with internal project teams and third-party stakeholders to coordinate migration tasks • Documenting technical processes, configurations, and incident resolutions • Escalating complex issues where appropriate, ensuring minimal disruption to customers • Maintaining clear communication with the project team during your shift

• Ensure operational continuity of NetApp systems on-premises or in the cloud • Execute centralized deployment services • Handle customer tickets in a professional way as per Arrow’s ways of working • Provide monthly activity reports to customers • Respond to system alerts, support tickets, and customer change requests • Serve as the technical advisor and point of contact for customers • Collaborate with internal teams and NetApp support to ensure a high-quality customer experience • Stay updated on industry trends, emerging technologies, and the NetApp roadmap • Participate in the on-call rotation to cover 24x7 service continuity

A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com Job Summary: As a Support Engineer II you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices. What your impact will be: - Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products. - Collaborate with and mentor junior and mid-tier support engineers to triage issues. - Create reproducible test cases, file development requests, and offer patches when possible. - Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks - Serve as the primary point of contact to premium customers on priority engagements. - Document solutions, procedures, and standards for customers as well as for internal use. What you will bring: - 5+ years of significant experience with PostgreSQL, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge - Bachelor's degree in Computer Science or equivalent knowledge - Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.) - Outstanding English communication skills (both written and verbal) - Strong problem-solving skills for abstract and complex issues - Quick-thinking, able to work well under pressure - Adept at documenting efforts, actions, and results - Experience liaising with Engineering teams What will give you an edge: - Technical Support experience - Experience with machine learning and AI - Recent working experience with Microsoft.NET, Java and/or C/C++ - Experience with Oracle or SQL Server - Experience with Docker, OpenShift & Kubernetes - Experience with Amazon Web Services and RDS - Experience with Microsoft Azure EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. #LI-Remote