Focus Group

Assist in preparing monthly management accounts and balance sheet reconciliations while analyzing financial performance. Collaborate with finance teams to enhance reporting processes and ensure the reliability of financial data.

• Own and deliver the roadmap for CMDB and CSDM, ensuring alignment with business and customer needs. • Act as the technical authority for configuration data structure, classification, and integration across the organisation. • Lead platform configuration, administration, and release management across BAU and project work. • Design and optimise CMDB schema, data models, and workflows in line with best practice. • Drive process efficiency through automation, performance optimisation, and use of out-of-the-box capabilities. • Plan and execute release cycles, including upgrades, enhancements, testing, and documentation. • Collaborate with stakeholders across business and technical teams to gather requirements and deliver scalable solutions. • Act as the key liaison with ServiceNow partners and managed service providers. • Support onboarding of new teams and acquisitions into the platform, ensuring smooth integration and adoption.

Role Description Focus Group is looking for an Application Lead (ServiceNow CMDB) to take ownership of the strategic development, configuration, and optimisation of our ServiceNow platform. You’ll act as the subject matter expert for CMDB and CSDM, driving platform performance, data integrity, and continuous improvement while aligning closely with business goals and customer outcomes. - Own and deliver the roadmap for CMDB and CSDM, ensuring alignment with business and customer needs. - Act as the technical authority for configuration data structure, classification, and integration across the organisation. - Lead platform configuration, administration, and release management across BAU and project work. - Design and optimise CMDB schema, data models, and workflows in line with best practice. - Drive process efficiency through automation, performance optimisation, and use of out-of-the-box capabilities. - Plan and execute release cycles, including upgrades, enhancements, testing, and documentation. - Collaborate with stakeholders across business and technical teams to gather requirements and deliver scalable solutions. - Act as the key liaison with ServiceNow partners and managed service providers. - Support onboarding of new teams and acquisitions into the platform, ensuring smooth integration and adoption. Qualifications - Strong experience in ServiceNow platform administration, configuration, and release management. - Deep expertise in CMDB, including schema design, data modelling, and governance. - Solid understanding of CSDM principles and best practices. - Experience designing and optimising enterprise workflows and platform performance. - Strong stakeholder management skills, with the ability to translate technical concepts into business-friendly language. - Experience managing third-party vendors and driving delivery outcomes. - Analytical mindset with a focus on data architecture and continuous improvement. - ServiceNow Certified System Administrator and Certified Implementation Specialist (Discovery). - Good knowledge of ITIL and configuration management best practices. Requirements - ServiceNow Certified Application Developer (CAD) or Technical Architect (CTA) - Nice to have. - Experience with ServiceNow ITOM suite - Nice to have. - Background in platform performance tuning and optimisation - Nice to have. - Experience in complex environments (e.g. telecoms, managed services, SaaS) - Nice to have. - Strong understanding of enterprise data architecture and modelling - Nice to have.

Role Description Focus Group is looking for an Out of Hours (OOHs) Shift Lead to play a key leadership role within our 24x7 Service Operations function. You’ll lead a team of Service Desk Analysts during non-standard hours, ensuring high-quality service delivery, strong incident management, and a consistent, customer-first approach. As the most senior point of contact during OOHs periods, you’ll take ownership of escalations, major incidents, and emergency changes—driving fast resolution and maintaining service stability across our customer base. What you’ll do - Lead and motivate the OOHs Service Desk team, driving performance against SLAs, KPIs, and CSAT targets - Act as the senior escalation point during out-of-hours shifts, making critical decisions to resolve issues quickly - Own and coordinate major incident responses, ensuring clear communication and swift service restoration - Manage and execute emergency changes, including risk assessment and stakeholder coordination - Identify opportunities for continual service improvement across processes, tooling, and support models - Maintain and update risk registers, logging and managing operational risks - Collaborate with internal and external teams to deliver scalable, supportable solutions - Coach and support team members through 1:1s, performance reviews, and ongoing development - Ensure accurate documentation, including SOPs, escalation paths, and shift handovers - Act as a communication bridge during major incidents between technical teams and stakeholders - Produce reporting on performance, trends, and service improvements specific to OOH operations - Support a strong team culture focused on accountability, quality, and continuous improvement Qualifications - Proven experience leading technical support teams in a 24x7 or out-of-hours environment - Strong experience managing major incidents and escalations independently - Solid understanding of ITIL (incident, problem, and change management) - Experience managing emergency changes with a focus on risk and service impact - Ability to make confident, time-critical decisions in high-pressure situations - Strong organisational skills and the ability to manage multiple priorities simultaneously - Excellent communication skills, with the confidence to lead during major incidents - Strong technical understanding across service desk tooling and supported systems - A proactive, improvement-focused mindset Nice to have - Experience working within MSP or enterprise service environments - Advanced ITIL certification - Experience with service management tooling and monitoring platforms

• Running presales discovery calls and workshops to uncover security gaps, threat exposure, and compliance obligations • Designing technically accurate, commercially sound cyber proposals • Positioning the right solutions like MDR/EDR, SOC, vulnerability scanning, penetration testing, email security, identity protection, or compliance frameworks • Presenting confidently to both technical and non-technical stakeholders • Supporting the wider sales team and mentoring less experienced presales colleagues

• Lead 6–8 concurrent vCTO/vCIO client engagements. • Conduct technology assessments and develop multi‑year strategies and roadmaps. • Present strategic recommendations to boards and executive teams. • Advise clients on the practical use of AI tools (e.g. Microsoft Copilot, Anthropic Claude) to support productivity and decision‑making. • Lead digital transformation initiatives, including cloud migration and application modernisation. • Develop technology operating models, governance frameworks, budgets, and business cases. • Support vendor strategy, contract negotiation, and technology risk management. • Contribute to consulting methodology development and support business development activities. • Build strong, trusted relationships with senior client stakeholders.

• Providing technical support for network migration activities across Meraki environments • Troubleshooting and resolving network issues during migration windows • Monitoring network performance and stability throughout migration phases • Collaborating with internal project teams and third-party stakeholders to coordinate migration tasks • Documenting technical processes, configurations, and incident resolutions • Escalating complex issues where appropriate, ensuring minimal disruption to customers • Maintaining clear communication with the project team during your shift

Network Migration Support Engineer x4 Roles Fixed-Term Contract  Immediate Start – End of June 2026  UK Remote  £35,000 FTE About Focus Group Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we’re committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organisation ready to redefine what world-class technical support means in today’s rapidly evolving technology landscape. The Opportunity We’re looking for four experienced Network Migration Support Engineers to join us on a fixed-term basis to support a critical network migration programme. This is a hands-on technical role where you’ll play a key part in ensuring the smooth and successful delivery of our migration activities, providing expert Meraki network support across defined shift patterns. Contract Details Contract Type: Fixed-Term Contract (FTC) Start Date: Immediate End Date: End of June 2026 Salary: £35,000 Full-Time Equivalent (pro-rated for contract duration) Location: UK Remote Working Pattern: Monday to Thursday, 9.25 hours per day 🕒  Shift Patterns: 2 engineers will start at 6:00am | 2 engineers will start at 7:00pm What You’ll Be Doing •       Providing technical support for network migration activities across Meraki environments •       Troubleshooting and resolving network issues during migration windows •       Monitoring network performance and stability throughout migration phases •       Collaborating with internal project teams and third-party stakeholders to coordinate migration tasks •       Documenting technical processes, configurations, and incident resolutions •       Escalating complex issues where appropriate, ensuring minimal disruption to customers •       Maintaining clear communication with the project team during your shift   What We’re Looking For •       3+ years of hands-on experience supporting Meraki network environments – this is essential •       Strong understanding of networking fundamentals (switching, routing, VLANs, VPNs, firewalls) •       Experience working within migration or transformation projects is highly desirable •       Ability to troubleshoot under pressure and communicate technical issues clearly •       Self-motivated and comfortable working independently in a remote environment •       Available to commit to a Monday–Thursday shift pattern from immediate start through to end of June 2026 •       Flexibility to work either an early (6:00am) or late (7:00pm) start shift   Why Join Focus Group? •       Be part of a high-impact, business-critical programme at a £300m+ scale-up •       Work remotely with a collaborative, technically strong team •       Gain experience in large-scale Meraki migrations in a fast-paced, growing technology business •       Competitive salary on a pro-rated FTC basis   How to Apply If you have the Meraki experience and are available to start immediately, we’d love to hear from you. Please apply with your CV and a brief overview of your Meraki network experience. Due to the immediate start requirement, applications will be reviewed on a rolling basis – don’t delay!

Senior IT Strategy Consultant (vCTO) UK • Hybrid • Competitive salary + benefits Focus Group is looking for a Senior IT Strategy Consultant to deliver fractional vCTO/vCIO services across a portfolio of SME–enterprise clients. You’ll work directly with boards and C‑suite stakeholders, shaping long-term technology strategy, driving transformation, and providing clear, practical guidance on the use of AI within their organisations. What you’ll do - Lead 6–8 concurrent vCTO/vCIO client engagements. - Conduct technology assessments and develop multi‑year strategies and roadmaps. - Present strategic recommendations to boards and executive teams. - Advise clients on the practical use of AI tools (e.g. Microsoft Copilot, Anthropic Claude) to support productivity and decision‑making. - Lead digital transformation initiatives, including cloud migration and application modernisation. - Develop technology operating models, governance frameworks, budgets, and business cases. - Support vendor strategy, contract negotiation, and technology risk management. - Contribute to consulting methodology development and support business development activities. - Build strong, trusted relationships with senior client stakeholders.

**Remote Support & Troubleshooting** - Resolve customer issues across cloud telephony and AI voice platforms. - Handle helpdesk calls, emails, and tickets with speed and clarity. - Escalate complex cases while maintaining full ownership until resolution. **Cloud & AI System Configuration** - Deploy and configure customer systems remotely, including users, call routing, and integrations. - Set up and optimise AI voice agents and automated workflows. - Test systems thoroughly and document all configurations. **Customer Success & Training** - Provide proactive updates and maintain strong customer relationships. - Deliver remote training and guidance for users of all technical levels. - Create clear reports, documentation, and troubleshooting records. **Collaboration & Continuous Improvement** - Work closely with engineering teams to improve systems and processes. - Support ongoing enhancements to AI voice solutions