Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: - Versatile people who thrive on variety and challenge. - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Position Summary: The Client Care Team Lead serves as a key resource for the team by responding to staff inquiries and managing escalations. In addition to inbound contacts, this role supports the distribution of work, ensuring timely and accurate task completion. The Team Lead is also responsible for motivating team members to perform at a high level, fostering a positive, customer-focused environment. While maintaining their own customer workload, the Team Lead models service excellence, value-based solution conversations, and reinforces outreach quality. In addition, this role supports onboarding, process improvement, and performance consistency. This is a Remote/Work from Home position reporting to the CEX Operations Supervisor. What you will do: - Serves as the first point of contact for team member questions and escalates issues to the CEX Operations Supervisor as needed. - Acts as a role model by balancing individual performance with team collaboration. - Serve as a subject matter expert (SME) on technical aspects of the role and support the Supervisor by identifying and addressing team product knowledge gaps. - Fosters a performance-driven environment by providing supplemental peer coaching and inspiring team members and sharing best practices. - Assists supervisor in daily work assignments, outreach prioritization, and real-time performance awareness. - Collaborates to create and support the adoption of updated scripts, call flows, and CRM documentation practices. Reports technical or service issues and collaborates across the organization to close loops and improve customer and employee experiences. - Join and participate in weekly or bi-weekly collaboration calls within and with other departments. - Participates in call calibrations. - Perform other duties as assigned. Qualifications: - High school diploma or equivalent required. Associates or higher education preferred. - 2+ years of Customer Service, Loyalty, or Retention experience. - 1 year of previous experience in a team lead role preferred. - Recognized as a team influencer with persuasive communication, patience, and coaching instincts. - Skilled in building rapport, de-escalating customers, and simplifying technical information when talking with customers. - Known for delivering clear, trust-based recommendations that support product adoption, usage, and long-term satisfaction across service offerings. - Recognized for peer leadership and influence that elevates team performance and morale. - Willing and able to work flexible schedules, including weekends, to support customer needs. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Reliable and predictable attendance. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams). Preferred - Strong working knowledge of Salesforce or other CRM tool. Physical Demands: Primary functions require the ability to communicate over the phone effectively and clearly with individuals suffering from hearing loss. Must use provided headset for audio quality in our call center environment. Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone and keyboard and monitor requiring close vision. Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) Work Environment: - 100% Remote: Work environment is at home. Compensation: $21.00 to $23.00/hr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Standort: München / 100% Remote möglich / Teilzeit oder Vollzeit „Die Zukunft der Industrie ist KI-getrieben – und du kannst sie mitgestalten.“ Wir sind ein innovatives AI-Unternehmen, das Kunden mit AI Professional Services und zwei wegweisenden AI-Produkten – AI.SEE und ShopfloorGPT – auf ihrem Weg in die Zukunft unterstützt. Mit ShopfloorGPT, der #1 Plattform für KI-Agenten in der Industrie, ebnen wir den Weg für eine neue Ära der Automatisierung und digitalen Exzellenz. Unsere Vision ist es, intelligente, vernetzte Produktionsumgebungen zu schaffen, in denen künstliche Intelligenz Prozesse optimiert, Wissen demokratisiert und Effizienzpotenziale voll ausgeschöpft werden. Deine Mission: Als Strategic Partner Manager (m/w/d) bist du das Gesicht unseres Partner-Ökosystems. Dein Hauptaugenmerk liegt auf dem strategischen Ausbau unserer Partnerschaft mit Microsoft. Parallel dazu behältst du den Markt im Blick, betreust unsere ergänzenden Partnerschaften und identifizierst proaktiv neue Player, die unser Portfolio bereichern. Deine Aufgaben: Strategisches Microsoft-Management: - Als Experte steuerst du souverän das Microsoft Partner Center, optimierst unsere Solution Partner Designations und maximierst aktiv Incentives & Co-Sell-Umsätze. - Du bist der interne Hub: Du gehst proaktiv auf unsere Teams zu, „schürfst“ nach relevanten Projektdaten und hältst unsere Microsoft-Pipeline sowie Referenzen auf dem neuesten Stand. - Eigenständiges Wissens-Update: Du verfolgst Programm-Updates (z. B. AI Cloud Partner Program) eigeninitiativ und übersetzt Neuerungen direkt in Chancen für unser Business. Ecosystem Management & Scouting: - Portfoliopflege: Du bist der zentrale Ansprechpartner für unsere weiteren Technologiepartner und stellst sicher, dass diese Beziehungen professionell geführt und wertstiftend genutzt werden. - Markt-Scouting: Mit einem wachen Auge beobachtest du Markttrends. Du prüfst eigenständig, welche neuen Partnerschaften unser Angebot sinnvoll ergänzen könnten, und bereitest die Entscheidungsgrundlage für das Management vor. - Onboarding: Bei neuen Kooperationen bist du die treibende Kraft und baust die ersten operativen Strukturen und Prozesse auf. Networking & Präsenz: - Du repräsentierst uns aktiv auf Events und pflegst dein Netzwerk zu PDMs (Partner Development Managers) und Key-Stakeholdern, sowohl innerhalb der Microsoft-Welt als auch darüber hinaus. Dein Profil: - Fundiertes Microsoft-Know-how: Du hast bereits tiefgehende Erfahrung mit dem Partner Center, Incentives und Co-Sell-Prozessen gesammelt. - Analytischer Weitblick: Du kannst Markttrends bewerten und erkennst, welche Allianzen uns strategisch wirklich voranbringen. - Proaktive Macher-Mentalität: Du wartest nicht auf Informationen, sondern holst sie dir aktiv aus den Fachbereichen ab. - Vernetztes Denken: Du jonglierst sicher zwischen der intensiven Betreuung eines Key-Partners und dem Blick für das gesamte Partner-Portfolio. Deine Benefits 🚀 Innovation & Technologie AI-Toolset vom Feinsten: Zugriff auf GPT-4, Claude, Midjourney, AutoGPT, Copilot & Co. – alle Tools, die du für innovative Lösungen brauchst. Ohne Limits, ohne Bürokratie. Regelmäßige AI-Hackathons: In interdisziplinären Teams entwickeln wir neue AI Use Cases mit echtem Impact – für uns und unsere Kund:innen. 🌱 Persönliche & berufliche Entwicklung Raum für Exploration: Nutze Pilotprojekte und Innovation Labs, um neue Ideen auszuprobieren und umzusetzen. Lernkultur mit KI-Fokus: Workshops, Paper Clubs, Events und Zertifizierungen – damit du deine AI-Kompetenz kontinuierlich ausbaust. 🌍 Flexibilität & Work-Life-Balance Remote-first, aber verbunden: Arbeite von überall – mit echter Flexibilität, sinnvoller Async-Kommunikation und starken Kollaborationstools. Workations mit Purpose: Zeit mit dem Team an inspirierenden Orten wie Lissabon, Barcelona oder Mallorca – und neue Perspektiven inklusive. 💪 Gesundheit & Wohlbefinden Fitness & Fokus: EGYM Wellpass – dein Wohlbefinden steht bei uns an erster Stelle. Jobrad & D-Ticket-Zuschuss: Flexible und nachhaltige Mobilität für deinen Arbeitsweg. 👥 Team & Kultur Team von AI-Natives: Ein motiviertes Team aus Techies und Non-Techies mit einer gemeinsamen Vision: AI neu denken und gestalten. Gemeinsam feiern: Vom Oktoberfest über AI-Hackathons bis zum Sommergrill – unsere Teamkultur lebt, auch remote. 💙 Warum wir? ✅ Wir sind kein klassisches Unternehmen mit AI-Zusatz – wir verstehen uns als AI-Pioniere. ✅ Wir entwickeln eigene KI-Produkte und bringen sie gemeinsam mit dir in die reale Anwendung. ✅ Wir beraten nicht aus der Theorie, sondern auf Basis funktionierender Lösungen. ✅ Wir sehen uns nicht als Dienstleister, sondern als Enablement-Partner auf Augenhöhe. ✅ Wir setzen nicht auf Slide-Decks, sondern auf Verstehen, Vereinfachen und Anwenden. ✅ Und wir glauben daran: KI stärkt den Menschen. Unser Bewerbungsprozess umfasst in der Regel 3 Schritte: ein kurzer Kennenlern-Call, dann ein Gespräch mit dem Fachbereich und zum Abschluss ein kleiner Use Case. Wenn du magst, kannst du bereits bei deiner Bewerbung ein kurzes Video hochladen. So sehen wir gleich, wer du bist - nicht nur, was im Lebenslauf steht.

Company Description Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. Job Description Travel Required: 20% The Client Success Associate is responsible for managing a portfolio of clients and providing exceptional account management in our Southern VA Region. Primary Job Duties: - Work with the Operations Consultant teams to remain closely aligned on supporting markers of success for market clients - Oversee the successful completion of compliance requirements by all needed participants - Collaborate with other Privia teams, both locally and nationally, to drive the success of the clients digital front door presence. - Assist with changes, updates, and ongoing issue resolution - Serve as a communication liaison between clients and our internal teams to ensure prompt response, resolution and follow up as needed - Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied - Provide regular status updates to the Director of Practice Operations via regular operating meetings and one-off communications - Be well versed on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform) - Collaborate with Key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution - Work closely with clients to launch participation in available group purchasing options - Provide key market updates via professional communications to all clients in the portfolio - This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence - Leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning) Qualifications - Bachelor's degree preferred or equivalent relevant experience. - 2+ years of previous healthcare experience required; working with physicians and medical group staff preferred - Managed multiple projects while providing exceptional client service - Technical project management in a healthcare setting is preferred - Experience in hospital or physician office setting including knowledge of physician office workflow and processes - Tech Savvy - Must possess reliable transportation - Ability to work with different professional levels of stakeholders to include clinic leadership, providers, and senior market leadership - Must comply with HIPAA rules and regulations Interpersonal Skills & Attributes: - Collaborative, customer-focused and able to create visible value - Bright and analytical. Turns the unknown into knowledge in short order - Able to have honest, difficult conversations with doctors - Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to gain client trust - Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects - Process oriented with the ability to effectively see projects to fruition - Expresses ideas clearly and effectively, motivates the listener to action - Positive attitude toward company, work, clients, management, and team members - Uses a customer-focused approach in dealing with conflict and resolution of problems - Attention to detail, both individually and in the oversight of the team’s work products - Ability to work in a very fast-paced and changing work environment - Self-directed and resourceful - Excellent communication and client facing skills - Excellent organizational skills - Technical aptitude - Embodies absolute professionalism despite circumstances The salary range for this role is $60,000 to $65,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%.The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. Additional Information All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law. - Department: Performance Management - Market

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Key Accountabilities: Contracting Deliverables - Exercise sound judgment in balancing client risk with clinical trial timeline impacts when making budget and contractual decisions - Follow client-specific processes to develop, negotiate, track, and execute global clinical study agreements with institutions and investigators - Collaborate with internal and external partners to develop and oversee the global site budget process - Negotiate directly with clinical trial sites on cost, business, and contractual terms, making template adjustments within Legal-approved parameters - Lead study-level site contracting activities, guide other contract leads, and serve as the primary contact for site contracting issues and timelines on assigned studies - Partner with Legal and other departments to manage escalations related to site budgeting and contracting - Work with Legal, Finance, pCRO, and other stakeholders to identify and implement improvements in the site contracting process - Apply acquired job skills and procedures to complete assignments and projects of moderate scope and complexity Collaboration - Build and maintain relationships with key investigational sites and Site Management Organizations across the contracting and budgeting interface - Collaborate with invoicing specialists and service providers to ensure alignment with site contracting and compensation requirements - Interface with site legal contacts, client legal teams, study management, site payments teams, peer contracting colleagues, and CRO contracting teams - Contribute to the design, development, and implementation of major business initiatives or special projects, applying technical expertise to support client objectives Skills and Competencies - Strong balance of business, compliance, finance, legal, and drug development knowledge - Clear and precise communication and presentation skills - Ability to plan, identify, and mitigate risks to site contracting timelines - Capable of leading through influence rather than authority to achieve key deliverables - Proven success in a highly matrixed organizational environment - Fluency in written and spoken English is required Knowledge and Experience - Experience with clinical study budgets and contract negotiation principles, practices, and processes - Understanding of core concepts and theories in relevant business disciplines - Preferred experience in drafting and negotiating Clinical Trial Agreements with global clinical trial sites Education - Bachelor’s degree or equivalent with 5+ years of experience in clinical development operations or clinical trial outsourcing OR - Juris Doctorate or equivalent with 2+ years of experience in clinical development operations or clinical trial outsourcing