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ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver easy-to-use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls.
Client Care Team Lead (100% Remote)
Location
United States
Posted
71 days ago
Salary
$21 - $23 / hour
Seniority
Lead
Job Description
Client Care Team Lead (100% Remote)
ClearCaptions LLC
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: - Versatile people who thrive on variety and challenge. - Excited about working in a fast-paced environment. - Innate problem solvers who want to grow in a flexible, collaborative culture. - Takes initiative, pushes boundaries, motivated to innovate. - Individuals with a growth mindset who want to use their learning and relationship-building skills. - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Position Summary: The Client Care Team Lead serves as a key resource for the team by responding to staff inquiries and managing escalations. In addition to inbound contacts, this role supports the distribution of work, ensuring timely and accurate task completion. The Team Lead is also responsible for motivating team members to perform at a high level, fostering a positive, customer-focused environment. While maintaining their own customer workload, the Team Lead models service excellence, value-based solution conversations, and reinforces outreach quality. In addition, this role supports onboarding, process improvement, and performance consistency. This is a Remote/Work from Home position reporting to the CEX Operations Supervisor. What you will do: - Serves as the first point of contact for team member questions and escalates issues to the CEX Operations Supervisor as needed. - Acts as a role model by balancing individual performance with team collaboration. - Serve as a subject matter expert (SME) on technical aspects of the role and support the Supervisor by identifying and addressing team product knowledge gaps. - Fosters a performance-driven environment by providing supplemental peer coaching and inspiring team members and sharing best practices. - Assists supervisor in daily work assignments, outreach prioritization, and real-time performance awareness. - Collaborates to create and support the adoption of updated scripts, call flows, and CRM documentation practices. Reports technical or service issues and collaborates across the organization to close loops and improve customer and employee experiences. - Join and participate in weekly or bi-weekly collaboration calls within and with other departments. - Participates in call calibrations. - Perform other duties as assigned. Qualifications: - High school diploma or equivalent required. Associates or higher education preferred. - 2+ years of Customer Service, Loyalty, or Retention experience. - 1 year of previous experience in a team lead role preferred. - Recognized as a team influencer with persuasive communication, patience, and coaching instincts. - Skilled in building rapport, de-escalating customers, and simplifying technical information when talking with customers. - Known for delivering clear, trust-based recommendations that support product adoption, usage, and long-term satisfaction across service offerings. - Recognized for peer leadership and influence that elevates team performance and morale. - Willing and able to work flexible schedules, including weekends, to support customer needs. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Reliable and predictable attendance. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams). Preferred - Strong working knowledge of Salesforce or other CRM tool. Physical Demands: Primary functions require the ability to communicate over the phone effectively and clearly with individuals suffering from hearing loss. Must use provided headset for audio quality in our call center environment. Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone and keyboard and monitor requiring close vision. Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) Work Environment: - 100% Remote: Work environment is at home. Compensation: $21.00 to $23.00/hr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.
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Client Success Associate
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Client Associate - Micro Group
Nava BenefitsA modern benefits brokerage on a mission to fix healthcare, one employee benefits plan at a time.
Who We Are Nava is on a mission to #fixhealthcare. Nearly 160M Americans rely on their employers for healthcare — yet the system is broken, bloated, and dominated by incumbents who resist change. Nava fuses deep benefits expertise with cutting-edge technology to deliver a modern, transparent, and affordable healthcare experience. Founded by seasoned entrepreneurs and backed by leading investors, Nava is one of the fastest-growing benefits brokerages in the country. We’re the first to combine brokerage know-how with proprietary tech like HQ: our AI-powered benefits platform, designed to help HR teams take control of renewals, simplify strategy, eliminate spreadsheet chaos, and empower employees to navigate their benefits with ease. In a $50B industry hungry for change, Nava is built to win — lowering costs for employers, delighting employees, and reshaping how healthcare works for millions of Americans. 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Manage plan-year servicing, respond to client inquiries, coordinate with carriers and vendors, and build strong, trust-based relationships. - Execute Core Benefits Analyst Responsibilities: Handle the tactical and analytical foundation of client servicing, including: - Spreading and analyzing financials for renewals - Carrier marketing and quoting support - Reporting and data analysis - Maintaining and configuring ben-admin systems - Eligibility and billing support - Vendor coordination and day-to-day servicing tasks - Lead Renewal & Open Enrollment Preparation: Build renewal and open enrollment presentations, develop employee education materials, support budget modeling, and ensure timelines are met across all stakeholders. - Create and Present Client Deliverables: Develop decks, reports, and financial summaries and confidently present to HR teams and client leadership for straightforward groups, while supporting senior teammates on more complex presentations. - Strengthen Client Experience: Collaborate cross-functionally with internal operations, member support, and external vendor partners to ensure seamless execution and an elevated client experience throughout the year. 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It’s a launchpad for benefits professionals ready to stretch, own outcomes, and grow into the next generation of client leaders. Working at Nava As a remote-first company, Nava is committed to building a dynamic and inclusive culture where you have the autonomy to thrive. You’ll be supported by cutting-edge technology, a collaborative team, and a shared mission to revolutionize healthcare. Please note: The benefits below apply to full-time (W2) employees and are not included for contractor roles. Benefits - Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health. - Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial. - Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage. - Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP) Candidates from all backgrounds are encouraged to apply. We believe that solving America's healthcare problem requires leveraging America's greatest strength: our diversity. Healthcare affects everyone – and a team that includes people from all backgrounds and walks of life will be more effective at driving change than a homogeneous one. We are excited to build that kind of team at Nava.



