The Payroll Specialist is responsible for supporting the accurate and timely processing of multi-entity payroll, ensuring compliance with federal, state/province, and local regulations. The ideal candidate has hands-on experience with UKG and UKG’s Workforce Management system and a strong attention to detail. Process bi-weekly, semi-monthly and/or off cycle payroll for hourly and salaried employees in the US and CAD using UKG Maintain and audit employee timekeeping data within the Workforce Management system Ensure accurate calculation of wages, overtime, bonuses, commissions, deductions, and taxes Research and resolve payroll discrepancies, including timekeeping and pay issues Ensure compliance with federal, state/province and local payroll laws and regulations as well as Canadian federal and provincial regulations Assist with payroll-related audits and provide supporting documentation as needed Prepare payroll reports, reconciliations, and variance analyses, if needed Support year-end processes including W-2s and other required filings Work directly with employees and managers to resolve payroll and timekeeping issues, via email, phone or through the ticketing system with timely communication and appropriate escalation Identify opportunities to improve payroll processes, controls, and system efficiencies

• Oversee day-to-day HR execution across multiple client accounts • Review and approve HR work prepared by HR Assistants before it is client-facing • Serve as the first escalation point for HR Assistants on: Employee relations questions, Documentation and compliance concerns, Investigation intake and next steps • Ensure timely, accurate, and professional HR responses • Take escalated client calls related to complaints, hotline issues, and investigations • Coordinate and oversee investigations, including assigning fact-gathering tasks to HR Assistants • Prepare alongside the HR Assistants clear investigation summaries outlining: Allegations and key facts, Risk considerations, Documentation status • Independently research and monitor federal, state, and local employment law changes impacting CYB’s nationwide client base • Provide ongoing coaching and performance management related to HR fundamentals, compliance judgment, and adherence to CYB standards.

• Align and execute HR initiatives with business objectives • Serve as a trusted advisor for coaching and guidance • Drive employee engagement, satisfaction, and recognition • Act as the primary HR contact for work groups • Manage and resolve complex employee relations issues • Analyze trends and metrics to develop solutions and policies • Conduct effective investigations and maintain regulatory compliance • Provide performance management guidance to management

• Oversee end-to-end recruitment, hiring, and onboarding processes. • Manage employee relations matters, providing coaching, conflict resolution support, and policy guidance. • Administer and process payroll accurately and on schedule. • Maintain and update HR policies and procedures; ensure organization wide understanding. • Coordinate performance management processes, including goal setting and performance evaluations. • Support compensation reviews ensuring internal equity. • Administer employee benefits programs and collaborate with external vendors. • Manage and maintain HRIS data and records, ensuring accuracy and confidentiality. • Support organizational learning, development, and DEIA initiatives. • Foster a positive and inclusive staff culture by coordinating staff retreats and planning events.