• Oversee day-to-day HR execution across multiple client accounts • Review and approve HR work prepared by HR Assistants before it is client-facing • Serve as the first escalation point for HR Assistants on: Employee relations questions, Documentation and compliance concerns, Investigation intake and next steps • Ensure timely, accurate, and professional HR responses • Take escalated client calls related to complaints, hotline issues, and investigations • Coordinate and oversee investigations, including assigning fact-gathering tasks to HR Assistants • Prepare alongside the HR Assistants clear investigation summaries outlining: Allegations and key facts, Risk considerations, Documentation status • Independently research and monitor federal, state, and local employment law changes impacting CYB’s nationwide client base • Provide ongoing coaching and performance management related to HR fundamentals, compliance judgment, and adherence to CYB standards.

• Align and execute HR initiatives with business objectives • Serve as a trusted advisor for coaching and guidance • Drive employee engagement, satisfaction, and recognition • Act as the primary HR contact for work groups • Manage and resolve complex employee relations issues • Analyze trends and metrics to develop solutions and policies • Conduct effective investigations and maintain regulatory compliance • Provide performance management guidance to management

• Oversee end-to-end recruitment, hiring, and onboarding processes. • Manage employee relations matters, providing coaching, conflict resolution support, and policy guidance. • Administer and process payroll accurately and on schedule. • Maintain and update HR policies and procedures; ensure organization wide understanding. • Coordinate performance management processes, including goal setting and performance evaluations. • Support compensation reviews ensuring internal equity. • Administer employee benefits programs and collaborate with external vendors. • Manage and maintain HRIS data and records, ensuring accuracy and confidentiality. • Support organizational learning, development, and DEIA initiatives. • Foster a positive and inclusive staff culture by coordinating staff retreats and planning events.

• Serve as the primary HR leader for the organization’s global workforce, owning end-to-end HR operations. • Own and execute day-to-day HR delivery for the global workforce, including employee relations, performance management support, policy application, manager coaching, and HR systems administration. • Partner with managers across all regions to provide practical, compliant, and business-aligned people guidance in a remote-first environment. • Coordinate and oversee global people operations across Canada, France, and Mexico, leveraging local advisors, PEOs, or Employer of Record partners for jurisdiction-specific compliance and administration. • Translate People strategy into scalable execution, leading or contributing to cross-functional people initiatives that improve consistency, manager effectiveness, and organizational performance as the company grows.