A better cancer journey for all.
Care Partner
Location
United States
Posted
51 days ago
Salary
0
Seniority
Mid Level
Job Description
Care Partner
Thyme Care
OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. WHAT YOU’LL DO As a Care Partner, your job is to engage Thyme Care members and navigate them through their cancer journey. You will report into a Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, and email. You will engage with our members to identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources. Part of your role will also be to assess the urgency of their need, determine the root cause and establish the appropriate next step. You will be responsible to connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers. You will also research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits. You will execute your member support using evidence-based assessments, prior experience, and problem solving skills. In this critical role, you will serve as the primary point of contact throughout the member’s Thyme Care journey, while collaborating closely with an interdisciplinary team of healthcare professionals to ensure the member has holistic support in their care. You will spend the majority of your day working within a phone queue, handling both inbound and outbound calls in a structured, high-volume environment. You will frequently shift between member interactions, documentation, and coordination tasks throughout the day, requiring strong time management and the ability to stay focused in a fast-moving environment. Note: In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes a 30-minute lunch and two 15-minute breaks. WHAT YOU’VE DONE After your first three months, you will: - Have completed virtual onboarding and training (two weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’ll spend your day outreaching to members, researching community and healthcare resources that meet their needs, and connecting members to those resources - Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we should address their needs. - Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you’ll be working to connect them with their healthcare providers, community resources, social services, diagnostic appointments, and medical treatments and assist with overcoming barriers (e.g., health literacy, unstable housing). - Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You consistently meet or exceed defined productivity and quality metrics, including call volume, responsiveness, documentation timeliness, and member engagement while managing your time effectively in a structured environment where performance is measured in real time. - Participate in coaching and development sessions, and apply feedback and best practices to meet your productivity and quality goals - Adhere to scheduled shifts, including time in queue, breaks, and availability expectations to ensure consistent member coverage. - Consistently drive value in your member interactions through high priority activities and assessments such as: - Advanced care planning support - Coordinating care, including telehealth visits - Escalating clinical symptoms to our clinical teams WHAT LEADS TO SUCCESS Your resume and prior roles reflect: - At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work - Success in a metrics-driven, feedback-oriented environment - Experience working in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination). - Experience in assessing and addressing both patient/member’s stated needs as well as the ability to identify needs that aren’t explicitly expressed - Ability to build rapport and trust quickly with patients/members in a high-volume, primarily phone-based environment - Passionate, trustworthy, and empathetic when working with clients - Ability to build relationships with different types of people, including clients, organization members, and health care providers - Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members - Organized with confidential client material and appointment tracking - Flexible and adaptable in response to changing client and health care providers’ needs - This role is ideal for individuals who thrive in structured, high-volume environments and are energized by balancing efficiency with meaningful member interactions A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives. Healthcare experience preferred. Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately. Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow. Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues. Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course. Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important. A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment with no/limited distractions during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
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Company Overview World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions. Position Summary The Senior Client Manager independently serves as the primary service contact for a book of select commercial clients and is responsible for client satisfaction and strategic planning. This position is expected to consistently provide excellent customer service leadership to accounts, as well as represent client needs and goals within the organization to ensure quality. *This is a TEMPORARY position. Primary Responsibilities - Evaluates exposures, obtains quotes, review, negotiate and finalize quotes - Obtains information from client, analyzes risk, and applies technical expertise/knowledge to make recommendations. - Determines Markets within Core Carrier Strategy - Creates solutions and make recommendations in preparation for the strategy meeting with Client Advisor. - Creates complete carrier submission and submits - Obtains signed binding and notifies carriers - Reviews binding documents for accuracy - Contract Reviews - Set up and maintain accurate account details, contacts, and policy information in EPIC - Process renewals, endorsement, acknowledgments, cancellations and proofs of insurance - Attach, organize, and name documents in EPIC - Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, client pre-renewal letters, proposal letters, change request, etc. - Create activities in EPIC and assign to applicable team member - Maybe responsible for ordering loss runs, generating proofs and endorsement and audit review. Work Experience - 3+ years’ experience in Commercial Property & Casualty with a comprehensive understanding of insurance coverages Professional Licenses/Certifications - Must hold state Property & Casualty insurance license Essential Skills/Competencies - Functional knowledge of Excel specific to creating, formatting, and evaluating formulas and working within templates. Must be skilled in Excel, Word, and other MS Office products. - Able to understand new technology platforms quickly. - Proficient in agency management systems (EPIC) and carrier sites. - Hands on personal approach to customer service. Maintains effective relationships with clients, co-workers, and colleagues. - Maintains effective relationships with clients, co-workers, and colleagues. Viewed as a team player and is cooperative and collaborative - Has an understanding of guaranteed cost program design and coverage forms. Able to provide consultation of coverage needs. - Has a deep and thorough understanding of client requirements, competitive market, industry trends and recognized internally and externally as a subject matter expert. - Strong written, oral, and interpersonal communication skills. Sets to achieve day-to-day objectives within the context of specified solutions. Develops and implements work plans for completing projects. - Able to solve difficult problems that are not routine, but not overly complex. - Able to develop short- and long-term strategies that have high impact on client/prospects and the business. Anticipates obstacles and identifies ways to overcome them. - Provides resolution to a diverse range of problems. Uses critical thinking to identify key barriers to resolve complex situations. Able to solve complex problems by taking a new perspective using standard product/service. Education - High School Diploma or equivalent experience. 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In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. To Executive Search Firms and Staffing Agencies World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department. #LI-HZ1
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• Be regarded as the Subject Matter Expert on implementing Blue Yonder’s Supply Chain planning solutions – with background in one the following sub-verticals Grocery / CPG / Life Sciences • Exposure to BY’s AI/ML based solutions (or similar industry solutions) would be preferred • Own the overall Services Sales strategy for assigned solution suite and opportunities • Support Request for Proposals (RFPs) for new sales opportunities and engage directly with prospective customers, helping to position BY Software solutions and services • Collaborate with all internal Blue Yonder business functions i.e. Sales Leadership, Customer Executives, and Customer Success teams to develop an effective sales strategy prior to sales engagement, and ensure efficiency during the sales cycle to drive profitable outcomes for Blue Yonder • Provide insights and support to the Sales Leadership and/or Customer Executive during a sales cycle • Develop high level implementation plans and effort estimates based on our recommended best practices, focusing on quick time to value in support of software sales cycles • Work closely with the customers in discovery sessions and ongoing follow-up discussions to ensure clear, unambiguous definition of scope and deliverables for the software implementation by the delivery teams • Conduct Services workshops for prospective customers highlighting the value of Blue Yonder’s services in addressing customer’s business challenges and needs with Blue Yonder solutions • Establish relationships with the key decision makers to negotiate services contracts and facilitate successful sales outcomes • Work with Customer Success and marketing to develop collateral on implementation approaches and promote Blue Yonder events and trade shows • Develop template plans, SOW Templates and services sales collaterals and help ramp up other team members and new hires on the team • Works with Partners to identify opportunities and create demand through lead generation activities, product & services launch campaigns, and targeted account selling strategies in existing and opportunistic markets for assigned Solutions




