Thyme Care

Role Description Thyme Care is transforming cancer care through value-based care, and our Finance organization plays a critical role in enabling that mission. As we continue to scale nationally, expand increasingly sophisticated value-based care arrangements, and prepare for future financing and capital markets opportunities, we are investing in accounting leadership to help build a best-in-class, public-company-ready finance organization. Reporting to the Controller, the Director, Accounting will serve as the Company’s technical accounting leader and a strategic partner in advancing our accounting organization. This role will collaborate closely with the Controller to strengthen financial reporting, accounting governance, internal controls, and scalable accounting processes while helping prepare the organization for continued growth, increasing audit complexity, future financing activities, and long-term public company readiness. What You’ll Do - Partner closely with the Controller to strengthen Thyme Care’s accounting organization by leading technical accounting, accounting policy, governance, and value-based care accounting initiatives. - Work cross-functionally with Strategic Finance, Legal, Operations, Actuarial, and external auditors to ensure the Company maintains a scalable, compliant, and audit-ready accounting environment while supporting strategic business initiatives. Accounting Leadership & Financial Reporting - Support the monthly, quarterly, and annual financial close by providing technical accounting guidance for complex transactions, estimates, and new business activities. - Ensure timely, accurate, and GAAP-compliant financial reporting across a growing multi-entity organization. - Oversee the preparation and review of technical accounting analyses supporting financial statements, account reconciliations, and significant accounting estimates. - Prepare executive financial reporting packages and analyses for senior leadership. - Develop and maintain accounting policies and procedures that support scalable financial operations and evolving business models. - Drive continuous improvement through automation, process standardization, and adoption of modern finance technologies. - Evaluate and govern AI-enabled accounting tools while maintaining appropriate internal controls and financial governance. - Support tax compliance, tax provision matters, and planning activities. Technical Accounting & Governance - Serve as Thyme Care’s technical accounting subject matter expert and principal advisor to the Controller on complex accounting matters. - Lead technical accounting evaluations related to new business models, contractual arrangements, strategic partnerships, acquisitions, financings, equity transactions, and other significant business initiatives. - Own the Company’s accounting policy framework and technical accounting research process. - Prepare technical accounting memoranda and position papers supporting management conclusions, external audits, and Board reporting. - Lead implementation of new accounting standards and evaluate the impact of emerging U.S. GAAP guidance. - Strengthen accounting governance, internal controls, and documentation supporting future SOX compliance and IPO readiness. - Develop scalable accounting policies and reporting frameworks consistent with public-company standards. - Partner with Legal, HR, FP&A, and external valuation specialists on equity compensation programs, 409A valuations, capitalization table governance, and share-based compensation accounting. - Support financing transactions, capital markets initiatives, and future SEC reporting readiness by providing technical accounting leadership. External Reporting, Audit & Compliance - Coordinate the Company’s annual external audit and serve as the primary technical accounting liaison with external auditors. - Lead technical accounting discussions with auditors and defend accounting conclusions through well-supported analyses and documentation. - Support audit planning, execution, and resolution of complex accounting matters. - Assist the Controller in preparing the organization for increasing audit complexity, evolving reporting requirements, and future public-company readiness. - Ensure ongoing compliance with U.S. GAAP and emerging financial reporting requirements. Value-Based Care Accounting - Serve as the technical accounting lead for Thyme Care’s value-based care arrangements, including shared savings, risk-based reimbursement models, and emerging healthcare payment structures. - Develop accounting policies, methodologies, and governance frameworks supporting shared savings revenue recognition, settlement accounting, reserves, accrual methodologies, and financial reporting. - Partner with Strategic Finance, Actuarial, Analytics, Clinical Operations, and Product teams to evaluate reimbursement methodologies and ensure appropriate accounting treatment. - Oversee shared savings settlement processes and financial reporting. - Evaluate accounting implications of new payer arrangements, provider contracts, and value-based care models before implementation. - Develop audit-ready documentation supporting accounting judgments, estimates, and significant assumptions. Team Development & Strategic Partnership - Develop and strengthen the accounting organization through coaching, mentorship, knowledge sharing, and technical leadership. - Provide technical guidance and professional development to members of the accounting team on complex accounting matters and evolving accounting standards. - Collaborate with Executive Leadership, Strategic Finance, Legal, Operations, Product, and People teams on strategic initiatives and business decisions. - Lead cross-functional accounting initiatives supporting finance transformation, systems implementations, automation, and public-company readiness. - Serve as a trusted advisor to the Controller and Finance leadership on accounting policy, governance, financial reporting, and technical accounting matters. Qualifications - Bachelor’s degree in Accounting or Finance required; Master’s degree preferred. - Active CPA license required. - 10+ years of progressive accounting experience, including a combination of public accounting and industry experience. - Experience serving as a technical accounting leader within a high-growth organization. - Deep knowledge of U.S. GAAP, including ASC 606, ASC 718, debt and equity instruments, accounting estimates, and other complex accounting matters. - Demonstrated experience evaluating and documenting accounting conclusions for complex business transactions. - Experience partnering with external auditors and defending accounting positions through well-supported technical analyses. - Proven ability to develop scalable accounting policies, strengthen internal controls, and improve accounting governance. - Experience supporting multi-entity organizations with complex revenue recognition and financial reporting requirements. - Experience within healthcare, healthcare services, value-based care, managed care, or another highly regulated industry strongly preferred. - Experience accounting for value-based care arrangements preferred. - Demonstrated success leading cross-functional initiatives involving Finance, Legal, FP&A, Operations, and executive leadership. - Experience improving accounting processes through automation and systems implementations. - Experience with ERP platforms such as Sage Intacct and modern finance technology stacks. - Excellent written and verbal communication skills. Preferred Qualifications - Experience supporting SEC reporting, IPO readiness, SOX implementation, or other public-company reporting environments. - Experience supporting venture-backed, private equity-backed, or other high-growth organizations. - Experience supporting debt and equity financings and related valuation matters. - Experience evaluating complex healthcare reimbursement arrangements. - Familiarity with AI-enabled finance tools and workflow automation. - Big Four or national public accounting experience preferred. What Leads To Success - Clear communication. - Attention to detail. - Comfort with ambiguity. - Curiosity about technology. Our Values At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Role Description This role sits within Thyme Care's Enrollment Quality, Training & Enablement team. As Team Lead, Education & Enablement, you will serve as a frontline people manager and operational partner to the Manager of Quality, Training & Enablement, helping ensure Enrollment Specialists are equipped with the knowledge, skills, and coaching needed to consistently deliver exceptional member outreach and enrollment experiences. - Manage and support a team of Training Coordinators. - Own day-to-day execution of the Enrollment training program. - Lead onboarding training for new Enrollment Specialists. - Reinforce learning through ongoing coaching and feedback. - Identify and report on training and performance trends. - Maintain training data, reporting, and program documentation. - Coordinate ongoing education and skills development initiatives. - Partner with Quality to drive continuous improvement. - Support training program evaluation and effectiveness measurement. - Contribute to organizational readiness and change management. Qualifications - 5+ years of education and enablement experience, with a minimum of 2 years of direct management of a Training team. - Education & Enablement experience in call center and/or healthcare settings. - Experience leading training, enablement, learning and development, or workforce education programs. - People management or team lead experience. - Experience delivering or overseeing onboarding programs. - Strong training operations and program management skills. - Experience using data to improve learning outcomes. - Excellent facilitation, coaching, and communication skills. - Strong partnership and collaboration skills. - Self-directed and accountable. - Comfortable managing multiple priorities simultaneously. Requirements - Preferred: Experience in healthcare navigation, care management, patient engagement, enrollment, customer success, or contact center environments. - Preferred: Experience with adult learning principles, instructional design, learning management systems, or training effectiveness measurement. Benefits - Base salary for this role is $85,000. - Salary range could be lower or higher depending on the level of hire. - Includes equity, benefits, and other opportunities at Thyme Care. Company Description At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Role Description This role sits within Thyme Care’s Enrollment Quality & Training team. As Team Lead, Quality Assurance, you will serve as a frontline people manager and operational partner to the Enrollment Quality & Training Manager, helping the team run with consistency, surface the right data, and continuously improve the quality of care delivered by Thyme Care’s enrollment team. You will manage a team of 4 made up of Quality Coordinators and Associates, who conduct quality reviews. - Manage and support a team of Enrollment Quality Coordinators and Associates: - Provide day-to-day people management for a quality team conducting quality audits and documentation reviews, including workload oversight, performance feedback, onboarding, and ongoing coaching. - Serve as the first point of escalation for team questions and operational issues. - Identify and report on clinical quality trends: - Analyze QA findings, documentation reviews, and quality data to identify patterns and trends across the enrollment team. - Synthesize findings into clear, actionable summaries and present them to the Quality Manager & Enrollment Leadership on a regular basis to inform improvement priorities. - Collect, organize, and maintain quality data: - Own the collection and management of quality audit data, ensuring records are accurate, complete, and consistently documented. - Maintain dashboards and trackers that give the Quality Manager and org leadership real-time visibility into team performance and quality indicators. - Support the Quality Manager in executing the quality program: - Act as an operational extension of the Quality Manager, taking on delegated workstreams, preparing materials for quality reviews and team meetings, tracking follow-through on identified issues, and keeping the team’s work moving between leadership touchpoints. - Surface audit findings into the closed-loop quality-to-training process: - When quality trends or recurring issues are identified, document and escalate them so they can be routed to the appropriate training program owner for intervention. - Support root cause analysis and issue resolution: - When quality findings or incidents surface, assist the Quality Manager in investigating contributing factors, documenting findings, and tracking corrective actions through to resolution. - Reinforce Enrollment process and documentation standards through audit-based feedback: - Serve as a consistent resource for the Enrollment quality review team on documentation expectations, clinical standards, and audit criteria. - Help close the gap between what quality identifies in reviews and how Enrollment Specialists approach documentation day to day, through coaching and feedback. - Contribute to reporting and quality committee preparation: - Help prepare data summaries, audit findings, and trend reports that support quality committee meetings, leadership reviews, and cross-functional updates on enrollment quality performance. Qualifications - 5+ years of experience of quality assurance experience, with a minimum of 2 years of direct management of a QA team. - Experience in a quality assurance, audit, or compliance role: - You have conducted phone recording and associated documentation reviews, applied quality rubrics, or understand what rigorous, consistent quality review looks like in a healthcare environment. - People management or team lead experience: - You have supervised, coached, or formally managed a team, and are comfortable providing feedback, managing workloads, and supporting the development of individual team members. - Strong data collection and trend identification skills: - You are organized and detail-oriented, can manage audit data across multiple cases or reviewers, and know how to look across a data set to identify patterns that warrant attention. - Clear, structured communicator: - You can translate clinical audit findings and quality data into summaries that are useful to both frontline nurses and senior managers, without over-complicating or losing the point. - Self-directed and accountable: - You manage your own work and your team’s work with discipline, follow through on commitments without being chased, and flag issues proactively rather than waiting for someone to ask. - Comfortable managing multiple priorities simultaneously: - You balance your own audit and reporting responsibilities alongside team oversight without losing fidelity on either, and stay organized across competing demands in a fast-moving environment. - Remote/virtual experience: - Experience in a virtual or telephonic care environment, with familiarity with remote workflows and digital documentation tools. - QA tooling experience: - Familiarity with quality tracking tools or dashboards used in clinical quality programs. Requirements - Act with our members in mind. - Move with purpose. - Rigorous prioritization and multitasking. - Strong people instincts. - Analytical and detail-oriented. - Self-motivated and self-directed. Benefits - Base salary for this role is $80,000. - Salary range could be lower or higher than this if the role is hired at another level. - Equity, benefits, and other opportunities at Thyme Care. Company Description At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Role Description As a Team Lead, you're the engine behind a high-performing enrollment team. You'll coach and develop a group of Enrollment Specialists, keep daily operations running smoothly, and drive the results that get patients connected to Thyme Care's program. This is a hands-on leadership role — you'll stay close to the work by doing direct patient outreach yourself, so you can lead from experience, not just from the sidelines. - Lead and develop your team: Coach a team of Enrollment Specialists to hit daily and weekly performance targets, running weekly team huddles and 1:1s to keep everyone trained, supported, and performing at their best. - Keep operations on track: Handle day-to-day HR tasks like approving timecards and PTO, and coach your team to follow processes seamlessly. - Drive continuous improvement: Partner with other team leads to ensure the enrollment queues are working well, and roll up your sleeves to fix issues when you see them. Surface opportunities to leadership to sharpen team scripts, workflows, and hand-offs, always with an eye toward improving enrollment conversion and achieving team goals. - Stay close to members: Continue to do direct patient outreach and enrollment a few hours each week to stay sharp on best practices and support your team from real, current experience. Qualifications - 3+ years of experience working in patient enrollment or similar field with a sales/conversion component, and a minimum of 2 years directly managing people. - Experience with Zoom, Google Suite, Slack, electronic health records, and comfort in learning new technology. - Experience using data tools such as Google Sheets, Looker, or others to track performance metrics. - Effective listener and communicator; able to build rapport and great working relationships with members and colleagues. - Proven track record of success within scaling businesses, fast-paced environments, and/or startups. - Ability to hit daily, weekly, and monthly goals frequently exceeding them. - Experience working in a remote role with a quiet and secure environment during scheduled shifts. - Personally motivated by the mission to assist people and their families during challenging times. - Bias to action; able to identify and prioritize initiative needs. - Humble and proactively seek feedback from others. Requirements - Complete virtual training and get up to speed on Thyme Care's systems, tools, technology, partners, and expectations. - Learn and practice Thyme Care's enrollment methods, including making 60–100 outbound calls per day, sustaining 30%+ call conversion, and hitting contract-specific targets. - Take on a team of 8–10 Enrollment Specialists and learn various data tools and HR processes for time-keeping and performance management. Benefits - Base salary for this role is $72,000-80,000, with eligibility for a quarterly performance-based bonus. - Equity, benefits, and other opportunities at Thyme Care. Company Description Thyme Care exists to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We partner with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our vision is to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name.

Role Description As a Bilingual Quality Assurance Coordinator (English/Spanish) , it will be your responsibility to review and evaluate our Care Team's interactions with members, caregivers, physicians, and community resources through telephone, text, and email communications. This includes conducting quality audits of both English- and Spanish-language interactions to ensure compliance with established quality standards and a consistent, high-quality member experience. The Care Team serves individuals diagnosed with cancer as advocates and navigators throughout their care journey. In this role, you will: - Assess communication effectiveness, empathy, accuracy, compliance, and member-centered service delivery across both languages. - Identify quality trends, coaching opportunities, and training needs while partnering closely with leadership to improve performance and support continuous quality improvement initiatives. - Spend a significant portion of time reviewing and scoring member interactions, including those conducted by Spanish-speaking Enrollment Specialists and Care Team members. - Assist with developing bilingual training resources, calibration exercises, and quality improvement initiatives. Qualifications - Fluent in English and Spanish. - Experience in service-oriented roles. - Familiarity with quality auditing, coaching, and feedback. - Strong verbal and written communication skills in both English and Spanish. Requirements - Act with our members in mind, understanding the importance of delivering a consistent, high-quality experience for all members, including Spanish-speaking populations. - Move with purpose, identifying and prioritizing initiative needs and ensuring urgent and important needs are acted on immediately. - Seek diverse perspectives, valuing cultural awareness and understanding the importance of evaluating member interactions through an inclusive and equitable lens. - Operational orientation, creating and improving processes and training others accordingly. - Effective listener and communicator, building rapport and trust with colleagues. - Bilingual quality evaluation, independently assessing recorded calls and written communications in both languages. - Comfort with ambiguity, having a proven track record of success within scaling businesses, fast-paced environments, and/or startups. - A desire to learn how to use new technologies, with experience in video software, Google Suite, Slack, and electronic health records. Benefits - This is a non-exempt, full-time position. - The pay rate for this role is $33.66-34.62/hour. - Must be located within the lower 48 United States due to contractual limitations with accessing PHIs. Company Description At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

• Support the execution of in-clinic pilots and interventions with strategic oncology partners • Provide ongoing operational support to ensure seamless collaboration between Thyme Care and provider teams • Build and maintain strong relationships with clinical, operational, and administrative stakeholders within partner organizations • Serve as a day-to-day point of contact for select accounts, ensuring responsiveness and alignment • Identify opportunities to enhance partner engagement and expand collaboration • Track, manage, and report on key initiatives, timelines, and outcomes • Collaborate cross-functionally with internal teams (clinical, operations, growth, and product) to support partner needs • Help translate insights from the field into actionable recommendations for scaling programs • Support all Commercial JV efforts operationally, ensuring alignment, coordination, and execution across joint initiatives

• Lead and scale a cohesive executive support and workplace operations function • Continue evolving standards and best practices across calendaring, travel, and communication • Improve systems and ways of working that increase consistency, efficiency, and cross-functional alignment • Anticipate leadership needs and help create focus, alignment, and leverage for senior executives • Lead, coach, and develop the EA team while fostering a high-performance collaborative support culture • Partner with the Nashville Office Manager and cross-functional teams to strengthen workplace operations across Nashville, NYC, and future offices • Improve scalable processes for workplace experience, internal events, and day-to-day operations • Build scalable systems and processes that reduce friction and increase organizational effectiveness

• Build and maintain strong analytic capabilities supporting Thyme Care's mission • Model data and create visualizations for stakeholders • Partner with teams to define improvements to data pipelines • Design and build scalable data architectures and healthcare data models • Establish KPIs and reporting standards for stakeholders

Role Description As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. - Build a foundation of trust by listening deeply and understanding each member’s needs. - Document member needs and preferences to enable the team to best care for each member. - Make outbound calls to around 80 - 100 prospective members every day. - Complete virtual onboarding and training (three weeks long) within your first three months. - Reach out to eligible members to inform them of Thyme Care’s services. - Explain the benefits of Thyme Care’s program to both members and caregivers. - Obtain consent from members, conduct enrollment surveys, and identify urgent member needs. - Participate in coaching and development sessions to meet quality and productivity goals. Qualifications - Experience in sales roles or recent college graduates with 1+ years of experience in a fast-paced environment. - Bonus points for experience working in a healthcare environment, start-up, or in a sales capacity. Requirements - A member-first approach, motivated by the mission of helping people during challenging times. - Metrics focused, able to hit and exceed daily, weekly, and monthly goals. - Growth mindset, seeking feedback and looking to learn and grow. - Effective listener and communicator, building rapport with members and colleagues. - Comfort with technology, including Zoom, Google Suite, and Slack. - Ability to operate in a private, quiet, and secure environment during scheduled shifts. - Resilient, goal-oriented, adaptable, and energized by connecting with people. Benefits - Pay rate of $24.03/hour. - Bonus potential of up to $2,500 per quarter (up to $10,000 annually) for exceptional performance. - Choice of great medical, dental, and vision insurance plans. - Generous vacation policy for full-time employees. - Shift: 9:00am–5:30pm EST, Monday through Friday. Company Description At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. We are an equal opportunity employer and embrace a culture of inclusion.

• Reporting to and working alongside the Chief Legal Officer, and lead enterprise compliance and strategy at a rapidly growing, mission-obsessed organization • Advise executive team and embed compliance into key decisions and expansion efforts • Build and scale compliance and privacy programs across organization, including clinical operations, telehealth programs, payer and provider partnerships, and new strategic initiatives • Scale and audit compliance and privacy programs through monitoring, investigations, remediation, and data-driven insights • Serve as the face and voice of compliance at an organization that understands compliance is everyone’s responsibility • In partnership with our security and legal teams, develop privacy policies and oversight for a rapidly scaling organization with myriad regulatory and contractual obligations concerning privacy and protected health information • Partner with product, clinical, and operations to design compliant care models and support new services • Translate complex regulations into practical, scalable processes that enable speed and efficiency in a compliant manner • Represent the company in audits, payer discussions, and regulatory interactions • Anticipate and respond to regulatory trends across telehealth, oncology, and value-based care • Build and lead a high-performing compliance team with effective org design and cross-functional engagement • Drive a culture where compliance enables the business and strong outcomes