Thyme Care

• Support the execution of in-clinic pilots and interventions with strategic oncology partners • Provide ongoing operational support to ensure seamless collaboration between Thyme Care and provider teams • Build and maintain strong relationships with clinical, operational, and administrative stakeholders within partner organizations • Serve as a day-to-day point of contact for select accounts, ensuring responsiveness and alignment • Identify opportunities to enhance partner engagement and expand collaboration • Track, manage, and report on key initiatives, timelines, and outcomes • Collaborate cross-functionally with internal teams (clinical, operations, growth, and product) to support partner needs • Help translate insights from the field into actionable recommendations for scaling programs • Support all Commercial JV efforts operationally, ensuring alignment, coordination, and execution across joint initiatives

• Lead and scale a cohesive executive support and workplace operations function • Continue evolving standards and best practices across calendaring, travel, and communication • Improve systems and ways of working that increase consistency, efficiency, and cross-functional alignment • Anticipate leadership needs and help create focus, alignment, and leverage for senior executives • Lead, coach, and develop the EA team while fostering a high-performance collaborative support culture • Partner with the Nashville Office Manager and cross-functional teams to strengthen workplace operations across Nashville, NYC, and future offices • Improve scalable processes for workplace experience, internal events, and day-to-day operations • Build scalable systems and processes that reduce friction and increase organizational effectiveness

• Build and maintain strong analytic capabilities supporting Thyme Care's mission • Model data and create visualizations for stakeholders • Partner with teams to define improvements to data pipelines • Design and build scalable data architectures and healthcare data models • Establish KPIs and reporting standards for stakeholders

Role Description As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. - Build a foundation of trust by listening deeply and understanding each member’s needs. - Document member needs and preferences to enable the team to best care for each member. - Make outbound calls to around 80 - 100 prospective members every day. - Complete virtual onboarding and training (three weeks long) within your first three months. - Reach out to eligible members to inform them of Thyme Care’s services. - Explain the benefits of Thyme Care’s program to both members and caregivers. - Obtain consent from members, conduct enrollment surveys, and identify urgent member needs. - Participate in coaching and development sessions to meet quality and productivity goals. Qualifications - Experience in sales roles or recent college graduates with 1+ years of experience in a fast-paced environment. - Bonus points for experience working in a healthcare environment, start-up, or in a sales capacity. Requirements - A member-first approach, motivated by the mission of helping people during challenging times. - Metrics focused, able to hit and exceed daily, weekly, and monthly goals. - Growth mindset, seeking feedback and looking to learn and grow. - Effective listener and communicator, building rapport with members and colleagues. - Comfort with technology, including Zoom, Google Suite, and Slack. - Ability to operate in a private, quiet, and secure environment during scheduled shifts. - Resilient, goal-oriented, adaptable, and energized by connecting with people. Benefits - Pay rate of $24.03/hour. - Bonus potential of up to $2,500 per quarter (up to $10,000 annually) for exceptional performance. - Choice of great medical, dental, and vision insurance plans. - Generous vacation policy for full-time employees. - Shift: 9:00am–5:30pm EST, Monday through Friday. Company Description At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. We are an equal opportunity employer and embrace a culture of inclusion.

• Reporting to and working alongside the Chief Legal Officer, and lead enterprise compliance and strategy at a rapidly growing, mission-obsessed organization • Advise executive team and embed compliance into key decisions and expansion efforts • Build and scale compliance and privacy programs across organization, including clinical operations, telehealth programs, payer and provider partnerships, and new strategic initiatives • Scale and audit compliance and privacy programs through monitoring, investigations, remediation, and data-driven insights • Serve as the face and voice of compliance at an organization that understands compliance is everyone’s responsibility • In partnership with our security and legal teams, develop privacy policies and oversight for a rapidly scaling organization with myriad regulatory and contractual obligations concerning privacy and protected health information • Partner with product, clinical, and operations to design compliant care models and support new services • Translate complex regulations into practical, scalable processes that enable speed and efficiency in a compliant manner • Represent the company in audits, payer discussions, and regulatory interactions • Anticipate and respond to regulatory trends across telehealth, oncology, and value-based care • Build and lead a high-performing compliance team with effective org design and cross-functional engagement • Drive a culture where compliance enables the business and strong outcomes

• Develop, implement, and continuously improve workflows and collaboration models between Thyme Care’s Care Team and oncology practice care teams (e.g., nurses, social workers, care coordinators). • Tailor collaboration approaches based on practice preferences, size, and level of desired engagement. • Beta test and rollout new products and features that support clinical collaboration (such as Thyme Care Signal) • Partner closely with Care Delivery to design and refine operational workflows that support effective collaboration. • Work with Product to identify, define, and support development of tools that enhance communication and coordination with practices. • Collaborate with Data Science and Analytics to track interactions, define KPIs, and monitor success metrics. • Work alongside Commercial Directors to gather practice feedback, support solution design, and help position collaboration strategies with practices. • Serve as a key clinical collaboration partner for oncology practices, engaging directly with practice clinical leadership. • Drive regular touchpoints, feedback loops, and problem-solving conversations in partnership with Commercial Directors. • Identify opportunities to deepen collaboration, improve satisfaction, and proactively address challenges. • Identify trends, gaps, and opportunities across the practice network to improve collaboration at scale. • Translate practice feedback and operational insights into actionable recommendations for internal teams. • Support pilot programs and new collaboration initiatives, helping scale successful models across the network. • Own creation, alignment, and communication of initiative strategy and goals. • Provide regular updates against goals and surface key wins and challenges to leadership.

• lead medium-to-large platform initiatives end-to-end, from early discovery and technical design through rollout and adoption • own and evolve our AWS platform (including EKS, RDS, networking) using Terraform and other infrastructure-as-code tools • build and maintain internal Python libraries and Kubernetes tooling that abstract away infrastructure complexity • improve our CI/CD pipelines by building and maintaining reusable workflows, optimizing performance, and enhancing deployment and rollback capabilities • partner with engineers across the organization to improve developer experience through better tooling, clearer workflows, and team enablement • participate in our on-call rotation, improving observability, triaging incidents, and handling support requests

Role Description As the VP of Security, you will report to our SVP of Engineering and lead the security function of the organization. You will define and execute a long-term security strategy that protects sensitive health data, enables AI innovation, and supports enterprise growth. In this role, you will operate as both executive leader and hands-on technical partner—remaining close to architecture, risk decisions, and engineering workflows while building a security organization designed to scale. - Build and lead a high-impact security organization, including future GRC, SecOps, and AI-focused security capabilities - Design and evolve a security architecture that protects sensitive health data while enabling rapid product development - Partner deeply with Engineering and Data Science teams to embed secure-by-design principles into architecture and the SDLC - Establish clear ownership, accountability, and measurable security outcomes across the organization - Lead the implementation of strong identity, access, and data protection strategies grounded in least-privilege and thoughtful segmentation - Oversee cloud security (AWS), infrastructure hardening, and corporate device management strategy, including logging, monitoring, and incident response capabilities - Partner closely with our Head of AI to strengthen governance and proactively address emerging risks across LLM-powered workflows and AI-enabled products - Lead SOC 2 Type 2 efforts and guide the organization toward HITRUST certification - Support enterprise sales through security diligence, security and AI questionnaires, and customer conversations - Serve as a trusted advisor to executive leadership and, as needed, the Board of Directors on security strategy and risk Qualifications - Built and scaled security programs in healthcare or other regulated, sensitive-data environments, establishing clear accountability and measurable risk reduction - Developed and implemented modern cloud security architectures, particularly within AWS - Strengthened identity and access management practices, data protection strategies, and secure SDLC processes - Led or owned SOC 2 programs (HITRUST exposure is a plus, but not required) - Influenced engineering leadership and product strategy to reduce meaningful risk without slowing product velocity - Navigated ambiguity in high-growth startup environments and built systems designed to scale - Established credibility as both a strategic leader and hands-on technical contributor Requirements - A patient-first approach - Technical depth in cloud security, IAM, secure architecture, and modern AI risk landscapes - Cross-functional leadership and collaboration across departments - Balanced risk judgement to create clarity around tradeoffs - Builder mindset with experience in building teams and systems - Comfort with ambiguity in fast-paced environments - Executive presence with clear and confident communication Benefits - Base salary for this role is $272,000-$320,000 - This position is also bonus-eligible Company Description At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

• Oversee Ramp Bill Pay (our accounts payable system), employee credit cards, and employee reimbursements. • Prepare and assist with balance sheet reconciliations (cash, prepaid expenses, fixed assets, accruals, etc.) and journal entries. • Collaborate on the preparation of monthly, quarterly, and annual financial reporting deliverables. • Provide documentation and assistance during annual external audits. • Prepare ad-hoc financial reports and analyses for internal leadership and external stakeholders. • Identify opportunities to streamline and strengthen accounting processes. • Work cross-functionally with Finance and operational teams to support monthly reporting packages. • Partner with the Finance team to support the annual budgeting process.

• Own the overall strategy, roadmap, and success metrics for Thyme Care’s provider intervention and drug incentive programs. • Support the rollout and implementation of new interventions, both creating internal tools and resources for supporting teams, as well as the external testing and launch plan. • Continuously evaluate program performance and identify opportunities for optimization and expansion across the network. • Partner closely with Commercial Directors to identify target practices and prioritize rollout opportunities. • Develop sales strategies, messaging, and marketing materials to support practice adoption and engagement. • Support commercial conversations with data-driven insights, program performance narratives, and implementation plans. • Partner with Product and Product Operations to design, build, and iterate on dashboards, monitoring tools, and operational resources to support program execution. • Collaborate with Product to define and implement practice-facing workflows and tools that reduce friction and make participation easier. • Identify blockers to adoption and proactively develop solutions, partnerships, or process improvements to address them. • Serve as a key client-facing leader for provider intervention programs, driving implementations with oncology practices in partnership with Product and Commercial teams. • Work directly with practice stakeholders to support onboarding, workflow adoption, and ongoing optimization. • Act as a trusted partner to practices, balancing program goals with operational and clinical realities. • Own program tracking, monitoring, and recurring performance reporting for internal leadership. • Partner with Health Economics and Data Science to define KPIs, measure impact, and quantify financial and clinical outcomes. • Translate data and insights into clear recommendations for leadership, commercial teams, and product stakeholders.