• Be regarded as the Subject Matter Expert on implementing Blue Yonder’s Supply Chain planning solutions – with background in one the following sub-verticals Grocery / CPG / Life Sciences • Exposure to BY’s AI/ML based solutions (or similar industry solutions) would be preferred • Own the overall Services Sales strategy for assigned solution suite and opportunities • Support Request for Proposals (RFPs) for new sales opportunities and engage directly with prospective customers, helping to position BY Software solutions and services • Collaborate with all internal Blue Yonder business functions i.e. Sales Leadership, Customer Executives, and Customer Success teams to develop an effective sales strategy prior to sales engagement, and ensure efficiency during the sales cycle to drive profitable outcomes for Blue Yonder • Provide insights and support to the Sales Leadership and/or Customer Executive during a sales cycle • Develop high level implementation plans and effort estimates based on our recommended best practices, focusing on quick time to value in support of software sales cycles • Work closely with the customers in discovery sessions and ongoing follow-up discussions to ensure clear, unambiguous definition of scope and deliverables for the software implementation by the delivery teams • Conduct Services workshops for prospective customers highlighting the value of Blue Yonder’s services in addressing customer’s business challenges and needs with Blue Yonder solutions • Establish relationships with the key decision makers to negotiate services contracts and facilitate successful sales outcomes • Work with Customer Success and marketing to develop collateral on implementation approaches and promote Blue Yonder events and trade shows • Develop template plans, SOW Templates and services sales collaterals and help ramp up other team members and new hires on the team • Works with Partners to identify opportunities and create demand through lead generation activities, product & services launch campaigns, and targeted account selling strategies in existing and opportunistic markets for assigned Solutions

• Serve as the first point of contact for clients, providing prompt and professional service. • Manage the placement of new and renewal accounts with carrier partners across P&C and Life & Health lines. • Assist with gathering underwriting information and preparing submission materials. • Maintain strong carrier relationships to secure competitive quotes and solutions for clients. • Ensure the successful renewal and retention of accounts through proactive service and relationship management. • Maintain accurate and up-to-date records in the AMS360 agency management system. • Collaborate with Producers, Senior Client Managers, and other internal stakeholders to support client needs. • Handle policy changes, endorsements, certificates, and other routine service items efficiently and accurately.

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by : - coordinating the different 360Learning resources (technical, pedagogical,...) - empowering the client with the Enterprise positioning and vision provided by our solution Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio. Within one month, you will: - Master our product and Convexity corporate culture - Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team - Participate in your first customer meetings with other CSP’s from the team Within three months, you will: - Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning - Start new projects with prospects and clients Within six months you will: - Define the learning transformation roadmap with the client and identify the resources needed to achieve them - Define a retro-planning of the initiatives on the solution and vouch for it - Identify and document customer use cases - Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams - Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities) Within twelve months, you will: - Reduce churn by identifying customers at risk and implementing a remedial action plan - Identify strong leaders & advocates within the client’s team - Develop and share good business practices with the entire Client Success team The Skills Set - 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager - Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees) - Proven knowledge of the SaaS B2B industry is a plus - Proven interest in the digital industry, education, and e-learning in particular - Excellent interpersonal and communication skills - Native French, and excellent English proficiency (B2 minimum) What We Offer - Compensation: Package includes base salary, a variable component and equity 📈 - Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent - Balance: Flexible hours, full remote work possible anywhere in France 🏠 - Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 - Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 - Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 The Interview Process - Phone Screen with our Talent Acquisition Manager - Discovery Meeting with a Client Success Partner from our Enterprise team - Case Study with our Director of Customer Success and our Customer Success Entreprise Coach - Clarification Meeting with our Customer Success Operations Manager - Culture Fit Meeting with our Chief Customer Officer - Offer ! ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Summary The focus of your role: Our Customer Success program is fundamental to ensuring a successful journey, solution adoption and value realization for Guidewire Customers. The Client Partner is a senior strategic business leader who interacts with the C-suite of our largest, most strategic customers to ensure the success of the customers program(s) and to advocate for their requirements which has the ability to enhance and influence the Guidewire Cloud product roadmap significantly. As a senior leader, you will be accountable for maximizing the business performance of the account and be the face of Guidewire responsible for customer delight, building trusted customer relationships and bringing thought leadership to cultivate and expand the GW brand. In partnership with Sales, Cloud Ops, Product, Services, Customer & Partner Success teams, as well as our customers, you will craft a strategy to ensure customers are enthusiastically adopting Guidewire throughout their organization, achieving business value from the software and recognizing that value when the time comes to review their subscription. You will execute that strategy by working directly with customers – from end users up to C-level executives - and by marshaling appropriate resources across the Guidewire organization to create a cohesive, customer-centric experience through a matrixed environment. As you travel the Path to Success with the customer, you will act as an advocate in the customer’s interest. You will hold Guidewire, our partners, and our customer teams accountable to the joint strategic journey the customer and Guidewire declared when the Path to Success started. Additionally, the Client Partner will help structure and lead new initiatives across Strategic & Tier 1 customers who are considering or transitioning to Guidewire Cloud. The Client Partner role is the central point of contact for our customers spanning the Path to Success from pre-sales to implementation through adoption. They play a critical role as a “trusted advisor” to our customers CxOs and Business Units. Job Description What you’ll do: The role is responsible for collaborating with the GW teams and customers to help lead, win, and deliver customer value with Guidewire solutions. The Client Partner is: Account business operator: - Collaborates with sales, strategic advisory and services to optimize overall P&L outcomes on the account(s) including customer relationship management, ARR targets & long-term value, forecasting, return on investments. - In collaboration with sales, strategic advisory and services sets and manages the account strategy aligned with customer priorities for optimal value creation and establishes and manages account level KPIs such as churn, adoption, ARR, NPS/CSAT, etc Strategic Advisor to customer key decision makers: - Drive strategic direction and business with our customers across the parent organization and entities for value optimization and customer satisfaction taking into consideration IT and business strategies, challenges, processes, people and partnerships. - Be the Voice of the Customer and work collaboratively with the account team and broader GW organization to develop and manage the strategy to build broad adoption of GW products throughout the Path to Success. - Understand their strategic goals and how our software enables achievement of them informed by deep P&C industry and GW product expertise - Influence Guidewire’s product evolution through insights on customer’s priorities and investments - Demonstrate an understanding of their enterprise architecture; and - Bring insights and experiences from elsewhere in our Strategic and Tier 1 Cloud customer base making it relevant to their respective journey. Customer Success Evangelist and Motivator - Know the customer “inside and out” and foster positive relationships with key customer stakeholders at senior and C-Suite level - Become a trusted advisor and build multi-dimensional relationships promoting the GW value proposition - Advocate for optimal use, product upgrades, value tracking, and community engagement overseeing adoption of our products, building, and managing customer relationships for CSAT, NPS and service delivery. - Serve as key escalation point for the customer and work with our GW teams to ensure service provision meets both SLAs & expectations - Orchestrate and align face-offs with the customer, meetings and foster key stakeholder contact management to ensure coverage and consistent, one GW approach to global customer engagement across all of our disciplines - Communicate to the customer and GW regarding expectations, performance, governance and issue escalation/resolution during the course of delivery to ensure success. - Contribute to the processes and programs that will define Customer Success for Strategic and Tier 1 Cloud customers going forward “Gateway” to/from the Guidewire Organization - Describe how the Guidewire Cloud roadmap is particularly relevant to the Strategic and Tier 1 customer’s business and technology objectives; - Take point on and coordinate to successful conclusion Guidewire’s response to customer questions and known service issues to ensure customer satisfaction; - Understand and document our current position with each customer and communicate the same to relevant parties within Guidewire; - Recognize incremental sales opportunities across GW solutions including core, digital, analytics/data and marketplace and partner with the sales team to pursue the deal ensuring the customer objectives and value proposition are at the forefront; - Introduce new features and best practices to customers according to their business needs; - Advance customer feedback to Product, Marketing, Customer and Partner Success, Services, and Sales teams; - Speak as an internal authority on the state of a given customer relationship; - Advise Guidewire about gaps that could affect our ability to support the Path to Success; - At the Board and Senior Management Level, ensure Guidewire is positioned effectively within customer and is well represented for potential growth opportunities - Ensure “best in class professionalism” in how we deliver across the account collaborating with the Delivery Principal to support escalations and manage expectations - Engage in negotiations in the contract renewal cycle, and where appropriate, support the renewals process to minimize customer attrition and ensure realistic expectation setting. Team Leader and Developer - Manage the global account team with dotted or solid line responsibility - Set direction, and provide coaching, mentorship and manage the performance of the account team building morale and positioning the team for success What you’ll bring: The ideal candidate will bring diverse IT, Business Acumen and/or Management Consulting background and knowledge of industry trends, leveraging this credibility as a strategic advisor to our customers, alliance partners, and internal teams across Guidewire. - Experience leading and/or sponsoring Guidewire InsuranceSuite implementation programs; - Considerable experience with cloud technologies for mission-critical applications; - Impeccable relationship skills, including the ability to establish immediate credibility with strategic or Tier 1 customers and to connect effectively with Business and IT; - Demonstrated executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views (and personalities) and engender honest feedback and appraisal; - Empathy to understand customers’ problems/goals, and passion to take them on as your own; - Ability to accept criticism and diagnose problems without a defensive posture; - Ability to engender support from various stakeholders to create cohesive outcomes; - A naturally proactive disposition, a motivation for solving complex problems, and a relentless attention to detail; - Strong Insurance Background and Experience in Senior Executive discussions - Business Acumen and the comfort demonstrating product value and measuring/quantifying the intangible; - Ability to build and manage C-suite relationships at customers; - Experience working on pursuit teams and participating in the proposal development process; - Experience leading, managing, coaching, and developing staff; - The entrepreneurial skill to pioneer a new role, lead by example, build consensus around a vision, and motivate others without direct authority; and - Experience in a relevant field (e.g., customer success, management/technology consulting or software implementation in the insurance industry, cloud technologies for mission-critical applications). How success will be measured: - Financial - ARR Targets & Long-Term Value - Forecasting - Product Penetration and expansion - Return on Investments - ARR % Retention Targets: Churn/Ramp Not Realized - Sales Support/Influence: Product Portfolio and TAM expansion - Operational - Portfolio Level Delivery Health - Portfolio Level Adoption: Release version and Feature Adoption + Value Upside - Strategic Priorities - Cloud Acceleration Progress to Target - Success Plan/Account Plan Execution & Outcomes - Innovation & Thought Leadership - Customer Relationships - Customer Sentiment - NPS/CSAT scores In the end, our customers’ success is Guidewire's success – and yours: you will be evaluated based on both leading indicators of customer engagement and trailing indicators of license renewal and expansion. Because you will flourish in this role by spending face-to-face time with both customers and the Guidewire team, we expect this role to require at least 50-70% travel. The US base salary range for this full-time position is $176,000 - $264,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.