At GrayMatter, we transform operations and empower people. Our consulting, implementation and technology curation services help industrial companies modernize their production environments and support operators working on the plant floor. Clients collaborate with GrayMatter to achieve their manufacturing efficiency goals, create intuitive data visualizations, reduce cybersecurity threats and guide successful digital transformation initiatives. And that’s where you come in. GrayMatter is dedicated to creating a team of unmatched talent in industrial technology. Our organizational culture encourages opportunities to learn and collaborate. Five core values woven into our DNA make Team GrayMatter stand above the rest: Accountability, Integrity, Respect, Innovation and Teamwork. We are seeking an experienced Dynamics 365 Administrator & Solutions Architect to lead our enterprise transition from Salesforce + Certinia PSA to a fully integrated Microsoft Dynamics 365 suite. This highly technical, hands-on role will be responsible for designing and overseeing the implementation of D365 modules spanning Sales (CRM), Project Operations (PSA), Finance, Supply Chain (SCM), and supporting systems to enable a robust Quote-to-Cash lifecycle. As a growing professional services organization, we need an architect who can blend strategic system design with hands-on administration — ensuring the Dynamics 365 platform is scalable, secure, and aligned with evolving business needs across departments. This is a high-impact position working directly with the CTO, stakeholders, and implementation partners to design the future of our operational platform. Key Responsibilities: System Architecture & Solution Design - Own the overall architecture and roadmap for Dynamics 365, aligning with business goals across departments (Sales, Finance, Delivery, Support). - Design and document end-to-end solutions for the Quote-to-Cash process, including CRM (lead/opportunity mgmt), Project Operations (project delivery, time & expense), Finance (invoicing, GL, AR), and SCM (if applicable). - Translate functional and strategic requirements into technical architecture, configuration blueprints, and scalable workflows. - Establish integration patterns between D365 and other platforms (e.g., Microsoft 365, Azure, Power BI, and legacy systems). Implementation Leadership - Act as technical lead for the migration from Salesforce/Certinia to D365, coordinating with external consultants, vendors, and internal teams. - Drive data migration strategy, system cutover planning, and phased rollouts. - Build and enforce a security model that supports compliance, role-based access, and scalable governance. Administration & Configuration - Administer Dynamics 365 environments including security roles, permission sets, environments, workflows, business rules, and system updates. - Support configuration of apps across the D365 stack, including Sales, Customer Service, Project Ops, Finance, and Supply Chain. - Maintain and optimize system performance, integrations, and automations. - Oversee release management and regression testing in collaboration with IT. Stakeholder Engagement & Documentation - Work directly with business process owners to gather requirements, validate assumptions, and deliver impactful solutions. - Create and maintain solution documentation, architectural diagrams, and user guides. - Conduct internal training and handoff sessions for end-users and admins. Scalability & Future Readiness - Design and future-proof solutions to scale 3x in headcount and complexity. - Stay current with Microsoft Dynamics roadmap and advise leadership on new features, licensing changes, or emerging best practices. - Promote internal adoption of advanced features like forecasting, AI-driven insights, and Power Platform extensibility. Qualifications: - 5+ years of experience administering or architecting Dynamics 365 environments (CRM, ERP, or both) - Hands-on experience migrating from Salesforce and/or Certinia (FinancialForce/PSA) to Microsoft Dynamics 365 preferred - Proven experience with D365 Sales, Project Operations, and Finance, with working knowledge of additional modules like Supply Chain Management beneficial. - Strong understanding of professional services processes, including lead/opportunity management, project delivery, time tracking, billing, and revenue forecasting - Experience with data migration, system integration, and security design across complex business systems - Ability to document and deliver scalable solutions that balance current needs with future growth (3x+ user base) - Familiarity with Power Platform, Azure AD security, and Microsoft 365 integration - Skilled in stakeholder engagement, translating business requirements into technical designs - Excellent written and verbal communication skills, including ability to present to executive stakeholders - Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) - Microsoft certifications in Dynamics 365 or Power Platform are a plus The target annual base compensation for this position is $100,000-$130,000, based upon relevant qualifications. Featured Benefits: - Medical, dental, and vision insurance beginning day one of employment - Employer paid short term disability and life insurance - 401(k) with up to 4% company match - Paid holidays, paid time off, paid sick leave, and paid parental leave - Additional benefits available such as long term disability, accident, critical illness, hospital indemnity, EAP, telemedicine, HSA and FSA

• Engage early in partner implementations: not as a permanent participant, but to identify recurring technical gaps and understand where standards need to be established • Design and own our partner-technical framework: reference architectures, implementation standards, and quality checklists that partners can apply independently • Advise the enablement team and lead a technical certification path that develops partner SAs from onboarded to self-sufficient — with clear milestones and measurable outcomes • Lead architecture reviews and technical quality assessments during the build phase, with the explicit aim of making implementations partner-owned over time • Create workshops and best-practice documentation that form the foundation for how we scale delivery quality across the network • Provide field feedback to product and professional services teams to continuously sharpen our standards and close systemic gaps

• Diagnose and resolve technical roadblocks during customer implementations — including configuration challenges, integration issues, and complex workflow design • Partner with Launch Managers, Product, and Engineering to scope technical requirements, evaluate feasibility, and implement lightweight solutions when possible • Support pre-sales by participating in technical discovery, evaluating integration requirements, and delivering tailored demos for complex prospects • Build and maintain internal documentation on integration patterns, product workflows, and recommended technical configurations to scale knowledge across the team • Develop repeatable approaches for common technical challenges so the broader team can move faster

• Partner with customers to understand their cloud environments and cost-management goals, acting as a trusted technical advisor to customers’ engineering, FinOps, and finance stakeholders • Design and implement scalable cost allocation and tagging strategies across complex environments, including multi-cloud and Kubernetes • Support technical onboarding for complex accounts, partnering closely with Customer Success on advanced use cases • Debug and resolve data ingestion, tagging, and reporting issues in collaboration with Support and Engineering • Build custom solutions, queries, and workflows using Vantage’s APIs, exports, and integrations to unblock customer needs • Surface recurring customer pain points and edge cases to Product and Engineering, contributing to internal tooling, documentation, and repeatable implementation patterns