Miter

• Serve as Miter’s internal tax expert: stay current on Check policy and product changes, federal/state/local filing rules, and agency nuances; be the go-to for teammates escalating complex cases. • Own reactive tax support tickets: tax notices, blocked filings, W-2/year-end issues, balancing/HLD debits, and general tax-setup questions. • Drive proactive tax setup reviews for customers flagged as high-risk during onboarding — benefit/deduction design, payroll history reconciliation, tax profile audits (agency IDs, TPA/POA, “Applied For,” frequencies, rates), First Quarter Filing readiness, and year-end/ownership-change prevention. • Build playbooks, enablement docs, and training for Sales, Launch, and the broader Support team so common tax issues can be handled systematically (and eventually automated).

• Own go-to-market for new and relaunched products end-to-end — from roadmap alignment and launch planning to internal readiness, GTM campaign development, and external launch execution • Build and maintain a launch calendar and milestone framework, defining timelines and criteria for launching products confidently internally and externally • Create all launch assets — positioning and messaging, product pages, one-pagers, email campaigns, press releases, customer stories, and video assets — going hands-on in Figma when needed • Shepherd cross-functional launch readiness, including the criteria for when a product is ready, internal docs and templates, and materials that help sales sell new products • Own Miter's core messaging and positioning, including how we differentiate and tell our story across audiences and channels • Build customer marketing and expansion programs including cross-sell campaigns and automated upsell sequences • Own competitive intelligence and audience segmentation — and track what matters: launch pipeline, demo requests, and expansion ARR

• Diagnose and resolve technical roadblocks during customer implementations — including configuration challenges, integration issues, and complex workflow design • Partner with Launch Managers, Product, and Engineering to scope technical requirements, evaluate feasibility, and implement lightweight solutions when possible • Support pre-sales by participating in technical discovery, evaluating integration requirements, and delivering tailored demos for complex prospects • Build and maintain internal documentation on integration patterns, product workflows, and recommended technical configurations to scale knowledge across the team • Develop repeatable approaches for common technical challenges so the broader team can move faster

• Prospect & Qualify: Strategically manage geographically aligned prospects. Effectively target and qualify their “fit” based on Miter’s value proposition. • Consultative Selling: Conduct deep discovery to understand a contractor's unique business needs and pain points related to payroll, HR, and field operations. Be an expert on industry trends to establish credibility with C-suite executives looking to stay ahead. • Demonstrate Value: Effectively position and demonstrate how Miter's all-in-one platform provides contractors with a consolidated way to integrate all key components of running their business. • Drive Business: Negotiate and close new logo opportunities, consistently meeting and exceeding monthly and quarterly revenue targets. • Collaborate: Partner with internal teams, including sales development, launch and customer success, to ensure a seamless handoff and successful implementation for new customers. • Manage Pipeline: Maintain an organized and accurate forecast. Including up to date pipeline stages and forecast categories. • Be a Founder: Bring an entrepreneurial mindset to the team, identifying opportunities for improvement and contributing to a dynamic, rapidly growing company.

• Build and scale Miter's partnerships function from scratch — covering program design, partner acquisition, relationship management, and channel infrastructure • Manage partner tiers, incentive structures, onboarding flows, and enablement programming • Coordinate co-sell motions with Sales, surface integration opportunities with Product, and support co-marketing with Marketing • Define and track core KPIs including partner-sourced pipeline, influenced ARR, activation rates, and goal attainment • Sign first partners, establish repeatable motions, and build the infrastructure that makes partnerships a durable revenue channel

• Lead a team of Launch Managers in achieving core performance metrics, including productivity, project completion rates, and customer satisfaction scores • Provide hands-on coaching and mentorship to develop and support Launch Managers in their roles • Manage and resolve customer escalations to ensure satisfaction and maintain positive client relationships • Continuously assess, streamline, and improve internal processes to enhance efficiency and simplicity • Create, maintain, and refine documentation to enable team success and consistency across projects

A Better Built World At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical , W.J. O’Neil , and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. Hybrid vs. Remote Approach: We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach. Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide and team specific offsites! About the Team & How We Work: As a Benefits Launch Manager at Miter, you’ll lead end-to-end implementations of our fast-growing Benefits Administration product, now serving 150+ clients with a 60% attach rate. You’ll partner with employers, brokers, and internal teams to ensure clients are onboarded smoothly and accurately from kickoff through first payroll deduction. You’ll be an early member of the Benefits function, helping build the systems, playbooks, and tools that make onboarding scalable as we grow. This is a high-impact, client-facing role that blends process-building, cross-functional collaboration, and ownership. You’ll join a collaborative, high-performing team that prides itself on solving complex problems and delivering excellent client experiences. As one of the first Launch Managers focused on Benefits, you’ll have a unique opportunity to shape a critical part of our product while working alongside teammates who value doing great work and supporting each other. What You'll Do: Lead Benefits Administration Onboarding Own the full benefits implementation lifecycle, from kickoff to the first payroll deduction Translate plan documents into system configurations for medical, dental, vision, life, disability, and ancillary benefits Configure plan eligibility, enrollment rules, and deductions in Miter with accuracy Collaborate with brokers and client stakeholders to ensure clean and complete plan setup Serve as a Benefits Expert Lead trainings for employers, brokers, and internal teams on Miter’s BenAdmin Serve as a go-to resource for questions around plan configuration, enrollment, eligibility, and compliance Work cross-functionally with product, launch, and support teams to resolve issues and ensure smooth transitions Build for Scale Develop and iterate on playbooks, SOPs, and onboarding templates to create a repeatable, high-quality implementation process Identify opportunities for product and process improvements based on client needs What You'll Need: 2+ years of experience leading benefits implementations or system rollouts for external clients– ideally in a client-facing role at a brokerage, HR tech company, or carrier A strong grasp of how to configure and launch benefits plans (medical, dental, vision, life, FSA/HSA, etc.) inside an HRIS or ben-admin system—with comfort navigating enrollment files, eligibility rules, and payroll deductions Strong proficiency with Excel / Google Sheets to manage enrollment data and configuration Strong project management and coordination skills across multiple stakeholders Clear, empathetic communicator with a customer-first mindset Our Interview Process: Recruiter Screen Hiring Manager Interview Take Home Exercise 1:1 Interview Presentation Final Leadership Interview Our Benefits: Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. Unlimited PTO: Take the time you need to recharge and be your best self. Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. Learning & Development: We offer every employee an annual educational allowance to explore external professional development. Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. Community : Multiple company-wide and team-specific offsites per year. Equal Opportunity: Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.