This is a remote position. SUMMARY The Accounts Receivable (AR) Collections Specialist is responsible for managing and collecting outstanding receivables from authorized dealer accounts across the United States. This role plays a critical part in optimizing working capital, reducing DSO, and minimizing bad debt risk in a fast-paced, private equity–backed wholesale distribution environment. The ideal candidate combines strong customer relationship skills with disciplined credit control practices and a data-driven approach to collections performance. JOB RESPONSIBILITIES - Accounts Receivable & Collections - Proactively manage a portfolio of assigned dealer accounts to ensure timely payment of invoices. - Conduct outbound collection calls and email follow-ups on past-due balances. - Monitor aging reports daily and prioritize collection efforts based on risk and materiality. - Resolve invoice disputes by coordinating with sales, customer service, shipping, and operations. - Negotiate payment plans when appropriate while protecting company interests. - Place accounts on credit hold in accordance with company policy and escalate high-risk accounts. - Credit & Risk Support - Assist with credit reviews of new and existing dealer accounts. - Monitor credit limits and payment trends; recommend adjustments as needed. - Identify early warning signs of dealer distress and escalate to management. - Support documentation and compliance with credit insurance (if applicable). - Reporting & Performance Metrics - Maintain accurate AR aging and collection notes in ERP system. - Track and report key KPIs including: - Days Sales Outstanding (DSO) - Aging bucket trends - Past-due percentages - Bad debt exposure - Provide weekly updates to management on high-risk accounts. - Cross-Functional Collaboration - Partner closely with Sales to balance growth objectives with disciplined credit control. - Work with warehouse/logistics teams to resolve shipping discrepancies impacting payments. - Support month-end close by reconciling AR subledger and assisting with reserve analysis. QUALIFICATIONS - Required - 2+ years of accounts receivable or commercial collections experience, preferably in wholesale distribution. - Experience managing high-volume dealer or B2B accounts. - Strong understanding of credit risk and aging analysis. - Proficiency in ERP systems (e.g., SAP Business One, Microsoft Dynamics GP). - Advanced Excel skills (pivot tables, aging analysis, reporting). - Excellent verbal and written communication skills. - Preferred - Experience in building materials, flooring, tile, or related wholesale industries. - Experience in a private equity–backed or high-growth environment. - Experience with Microsoft Dynamics GP Version 18 (Great Plains 2021) - Knowledge of lien rights, NTOs (Notice to Owner), or construction-related payment structures is a plus. JOB REQUIREMENTS - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

Role Description We are currently seeking an experienced and detail-oriented Bilingual Accounts Receivable Agent to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a strong ability to manage customer relationships while ensuring timely collections. Position Snapshot: - Bilingual Accounts Receivable Agent (Remote) - Job Type: Full Time, Permanent - Work Schedule: There are openings in multiple shifts: - 8:00am-4:00pm - 9:00am-5:00pm - 12:00pm-8:00pm - all postings are EST with working days of Monday - Friday, averaging 40 hours/week - Start Date: Immediately, pending candidate availability What You’ll Do: - Manage a portfolio of overdue customer accounts, with a focus on aged accounts - Make outbound calls and handle incoming customer calls related to payments, balances, and account inquiries - Record customer payments and transactions accurately - Create and send invoices according to company practices and follow up when required - Investigate overdue accounts to determine reasons for non-payment and work with customers to resolve issues - Maintain and update customer files as needed - Document all communication, notes, and payment arrangements clearly in internal systems - Maintain a positive and professional attitude when interacting with customers and team members - Ensure a productive and organized remote work environment while meeting deadlines - Perform other related duties as assigned Qualifications - Minimum of 5+ years of experience in accounts receivable, collections, or a similar role - Strong communication and negotiation skills - Excellent attention to detail and accuracy - Ability to manage multiple accounts and prioritize tasks effectively - Problem-solving mindset with a customer-focused approach - Self-motivated and able to work independently in a remote setting - Must be bilingual in both French and English written and oral communications Benefits - Competitive salary - Comprehensive benefits package (health, dental, vision, life insurance) - Stable, full-time remote opportunity - Supportive and collaborative team environment - Opportunities for growth and advancement within the company - Ongoing training and development - Work-life balance with structured schedules - Opportunity to make a direct impact on company operations Company Description Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will work with you to ensure you are fully supported throughout the process.

• Generate and distribute invoices to customers as per contractual commitments. • Communicate with customers to request payment and accurately record received payments in our accounting system. • Actively reconcile payments and resolve any discrepancies promptly. • Update client accounts based on payment or contact information. • Manage customer email queue and respond to internal team requests regarding billing and collections. • Work with the sales and customer experience teams to resolve any customer billing escalations. • Collaborate with the accounting team to identify and reserve for bad debt appropriately. • Establish and nurture robust relationships with clients to address billing inquiries proactively and facilitate prompt payments.

Role Description We’re hiring a Team Leader to oversee multiple client-facing teams. In this role, you will lead and mentor team members across different functions responsible for guiding prospective clients, driving engagement, resolving concerns, and delivering an excellent customer experience. As a Team Leader, you will ensure strong operational performance through coaching, workforce coordination, KPI management, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible. Responsibilities: - Lead, manage, and support the Intake Team, Client Engagement Team, and Customer Support Team to achieve performance goals. - Oversee daily operations across teams, ensuring staffing coverage, queue management, productivity, and service levels are met. - Monitor and analyze KPIs such as call handling, response times, conversion rates, quality scores, CSAT, attendance, and productivity. - Coach team members through regular feedback, QA reviews, performance discussions, and development planning. - Handle escalations, complex customer issues, and cross-functional operational concerns. - Ensure accurate case documentation and proper use of CRM, phone, and internal support systems. - Coordinate with Workforce Management, QA, Training, HR, and other stakeholders to optimize operations. - Identify workflow gaps, recurring issues, and resource constraints, then implement sustainable improvements. - Lead process rollouts, policy updates, and change management initiatives across teams. - Prepare reports, action plans, and performance updates for leadership. - Foster a positive, accountable, and high-performing culture across all assigned teams. Qualifications - At least 3 years of leadership experience in customer service, contact center, operations, or similar environments. - Experience managing multiple teams or functions is highly preferred. - Strong background in intake operations, customer engagement, customer support, or service operations. - Proven ability to coach, motivate, and manage diverse teams. - Strong analytical skills with experience managing KPIs and performance dashboards. - Experience using CRM systems, QA tools, dialers, ticketing systems, and reporting tools. - Excellent communication, stakeholder management, and conflict resolution skills. - Strong organizational skills with the ability to manage multiple priorities. Benefits - Dynamic and innovative environment. - Opportunity to grow and make a real impact in legal tech. - Collaborate with passionate individuals. Company Description At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!