• Generate and distribute invoices to customers as per contractual commitments. • Communicate with customers to request payment and accurately record received payments in our accounting system. • Actively reconcile payments and resolve any discrepancies promptly. • Update client accounts based on payment or contact information. • Manage customer email queue and respond to internal team requests regarding billing and collections. • Work with the sales and customer experience teams to resolve any customer billing escalations. • Collaborate with the accounting team to identify and reserve for bad debt appropriately. • Establish and nurture robust relationships with clients to address billing inquiries proactively and facilitate prompt payments.

Role Description We’re hiring a Team Leader to oversee multiple client-facing teams. In this role, you will lead and mentor team members across different functions responsible for guiding prospective clients, driving engagement, resolving concerns, and delivering an excellent customer experience. As a Team Leader, you will ensure strong operational performance through coaching, workforce coordination, KPI management, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible. Responsibilities: - Lead, manage, and support the Intake Team, Client Engagement Team, and Customer Support Team to achieve performance goals. - Oversee daily operations across teams, ensuring staffing coverage, queue management, productivity, and service levels are met. - Monitor and analyze KPIs such as call handling, response times, conversion rates, quality scores, CSAT, attendance, and productivity. - Coach team members through regular feedback, QA reviews, performance discussions, and development planning. - Handle escalations, complex customer issues, and cross-functional operational concerns. - Ensure accurate case documentation and proper use of CRM, phone, and internal support systems. - Coordinate with Workforce Management, QA, Training, HR, and other stakeholders to optimize operations. - Identify workflow gaps, recurring issues, and resource constraints, then implement sustainable improvements. - Lead process rollouts, policy updates, and change management initiatives across teams. - Prepare reports, action plans, and performance updates for leadership. - Foster a positive, accountable, and high-performing culture across all assigned teams. Qualifications - At least 3 years of leadership experience in customer service, contact center, operations, or similar environments. - Experience managing multiple teams or functions is highly preferred. - Strong background in intake operations, customer engagement, customer support, or service operations. - Proven ability to coach, motivate, and manage diverse teams. - Strong analytical skills with experience managing KPIs and performance dashboards. - Experience using CRM systems, QA tools, dialers, ticketing systems, and reporting tools. - Excellent communication, stakeholder management, and conflict resolution skills. - Strong organizational skills with the ability to manage multiple priorities. Benefits - Dynamic and innovative environment. - Opportunity to grow and make a real impact in legal tech. - Collaborate with passionate individuals. Company Description At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!

• Contact insurance carriers on a daily basis to follow up on/collect past due amounts on outstanding medical claims regarding denials or benefit changes. • Maintain an accurate, up to date aging of assigned accounts including AR analysis and follow up. • Keep educated on billing and medical policies for all payers. • Have a working knowledge of In and Out of Network reimbursement processes/methodologies. • Create and follow up on appeals needed to protest denials or incorrect payments. • Review complex denials/tasks assigned by the payment posting team and resolve accordingly including reviewing refund requests, disputes and appeal as necessary. • Work across all RCM departments to get issues related to claims payment resolved. • Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization. • Work with AR Supervisor to review/resolve open accounts as assigned. • Perform other duties as assigned.

Overview Coolray is currently seeking an Account Receivable Specialists to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our account receivable specialists are responsible for data entry, collections, and month end reporting. 100% remote, full time position. What's In It For Me? - $18.00 - $20.00 Per Hour - Robust PTO Plan - Health, Vision and Dental plans for you and your family to choose from - 401K Retirement Plan with company matching options - Life Insurance, Short-Term and Long-Term Disability - Special Program Options: FSA, EPA, Legal Services and Identity Theft - Continuous Training for your Professional Development - Working in a dynamic, collaborative, and fun environment - Coached and supported career growth Responsibilities What Will I do? - Process accounts and incoming payments in compliance with financial policies and procedures - Process all "no-charge" residential invoices as needed - Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data - Reconcile all accounts receivables to ensure that all payments are accounted for and properly posted - Review and batch all company membership programs as needed Qualifications Do I have What it Takes? - BS degree in Finance, Accounting or Business Administration preferred - 1 year plus accounting and/or general ledger experience or similar experience. - Proven working experience as accounts receivable clerk or accounts receivable specialit - Solid understanding of basic accounting principles, fair credit practices and collection regulations - Proven ability to calculate, post and manage accounting figures and financial records - Data entry skills along with a knack for numbers - Extremely detail oriented and deadline driven - Ability to work independently, as well as part of a team Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #CRATLI#LI-KH1