LegalMatch.com

Role Description As an Agile Technical Delivery Manager - DevOps you will lead and execute the team’s DevOps strategy while remaining closely involved in the technical direction of infrastructure, automation, and deployment processes. You will take ownership of ensuring system reliability, scalability, and performance, while guiding the team in building and maintaining efficient CI/CD pipelines and monitoring systems. In parallel, you will drive Agile execution—facilitating delivery, removing blockers, and aligning stakeholders to ensure the team consistently delivers high-impact, business-critical outcomes. - Develop and execute a scalable, secure, and efficient DevOps strategy that supports business continuity. - Manage and prioritize the DevOps backlog to balance business value, operational needs, and technical feasibility. - Ensure the reliability, security, performance, and high availability of systems and applications. - Lead the design and continuous improvement of CI/CD pipelines, infrastructure automation, and monitoring solutions. - Integrate Agile and DevOps practices to improve delivery speed, collaboration, and operational efficiency. - Lead, mentor, and develop the DevOps team while fostering a proactive, accountable, and improvement-driven culture. - Set team and individual goals, monitor KPIs, conduct performance reviews, and address skill gaps through training. - Facilitate Scrum ceremonies and remove blockers to help the team achieve sprint goals effectively. - Act as the main coordination point between technical teams, leadership, and stakeholders by communicating priorities, risks, and progress updates. - Drive continuous improvement initiatives by identifying operational gaps, enforcing DevOps best practices, and leveraging AI tools to optimize workflows and risk management. Qualifications - At least 5 years of experience as an Agile Technical Delivery Manager (or in a similar role) - Working knowledge of Agile methodologies, techniques, and frameworks (e.g., Scrum or Kanban) - Excellent verbal and written communication skills - Agile Scrum Master certification (strongly preferred) Requirements - Proactive and outcome-oriented - A problem-solver - Ability to work effectively under pressure and resolve issues efficiently - Passionate about continuous improvement, consistently seeking opportunities to enhance processes and systems - Skilled in collaboration and communication, working effectively with diverse teams and stakeholders

Role Description As a Lead Software Engineer, you will lead and implement technical decisions for the team while staying hands-on with coding, taking ownership of the main development work on critical features and systems. You will oversee and contribute to building high-quality software products and improving existing platforms. You will also use AI tools to improve development speed, help solve complex problems, and support better software delivery. You may work independently or collaborate with other engineers in similar roles. - Overseeing the design, development, and implementation of new software systems and enhancements to existing systems - Leading by example through hands-on coding, taking ownership of the main development work on critical features and core systems including contributing to problem definition and solution design in evolving requirements - Fostering a creative and cohesive unit capable of delivering complex software projects - Coordinating with scrum masters, project managers, and other software engineers to plan, design, develop, test, and maintain cloud/web/mobile and desktop applications - Ensuring all software engineering projects are delivered on time and to the agreed quality standards - Utilizing AI tools where appropriate to support development, improve efficiency, and assist in debugging and validation of solutions - Continuously improving technical knowledge and staying updated with emerging tools, including AI-assisted development practices, and sharing them with the team - Maintaining high standards of software quality within the team by establishing good practices and habits - Providing regular performance feedback, coaching, and career development to team members - Facilitating root cause analysis of system issues and supporting resolution of production-related concerns when needed Qualifications - Proactive, adaptable, and professional - Strong collaborator and communicator, able to work effectively with cross-functional teams - Strong problem-solver who can contribute to defining problems and identifying practical solutions - Committed to continuous improvement and open to experimenting with new approaches - Comfortable working in evolving requirements and contributing to clarity and direction - Understands system-level considerations and how technical work supports business goals Requirements - Experience: 7+ years in software development, including 3+ years in leadership. - Technical Skills: Proficient in multiple languages (Java, C++, C#, Python, JavaScript, etc.), full-stack development, modern architectures (microservices, event-driven), CI/CD, Docker, and Kubernetes. - Software Development Practices: Strong in OOP, functional programming, scripting, UX best practices, unit testing, TDD/BDD, Agile/Scrum, and database management (SQL & NoSQL), with exposure to AI-assisted development tools. - Leadership & Project Management: Proven track record in managing software products, leading teams, and delivering solutions with a focus on quality and timeliness. - Communication & Collaboration: Excellent problem-solving, interpersonal, and client management skills, with the ability to explain technical concepts to non-technical audiences. - Additional Skills: Experience with cloud platforms (AWS, Azure, GCP), version control (Git), testing frameworks, software security, and adapting to fast-changing environments.

Role Description As a DevOps Team Manager / Scrum Master, you will lead and execute the team’s DevOps strategy while remaining closely involved in the technical direction of infrastructure, automation, and deployment processes. You will take ownership of ensuring system reliability, scalability, and performance, while guiding the team in building and maintaining efficient CI/CD pipelines and monitoring systems. In parallel, you will drive Agile execution—facilitating delivery, removing blockers, and aligning stakeholders to ensure the team consistently delivers high-impact, business-critical outcomes. - Lead and execute a scalable, secure DevOps strategy to support high system availability and business continuity - Own and prioritize the DevOps backlog, ensuring alignment between technical feasibility and business value - Oversee CI/CD pipelines, infrastructure automation, and monitoring systems to optimize deployment efficiency - Ensure system performance, reliability, and security across all platforms and applications - Manage, mentor, and develop the DevOps team, driving a high-performance and growth-oriented culture - Set clear team goals, track performance metrics, and support continuous skill development - Facilitate Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) to ensure delivery consistency - Remove blockers, improve workflows, and promote strong collaboration across engineering and business teams - Act as the key liaison with stakeholders, providing clear updates on progress, risks, and priorities - Drive continuous improvement by implementing best practices and leveraging AI/tools to enhance DevOps processes Qualifications - At least 5 years of experience as a Scrum Master (or in a similar role) - Working knowledge of Agile methodologies, techniques, and frameworks (e.g., Scrum or Kanban) - Excellent verbal and written communication skills - Agile Scrum Master certification (strongly preferred) Requirements - Proactive and outcome-oriented - A problem-solver - Ability to work effectively under pressure and resolve issues efficiently - Passionate about continuous improvement, consistently seeking opportunities to enhance processes and systems - Skilled in collaboration and communication, working effectively with diverse teams and stakeholders

LegalMatch Philippines is looking for a Senior Accountant to join our Finance team in a hands-on individual contributor role focused on execution, accuracy, and reliability rather than people management or executive authority. You will support recurring revenue and accounting workflows in a U.S.-based finance environment, working closely with stakeholders to maintain accurate financial records, support recurring reporting, and ensure dependable workflow execution.  Responsibilities: - Perform monthly revenue file cleanup, reconciliation, and maintenance of recurring revenue workflows.  - Prepare and maintain revenue schedules and supporting documentation, ensuring accuracy and consistency of revenue and financial data across systems.  - Gradually take ownership of recurring revenue maintenance processes and related reporting responsibilities.  - Perform account reconciliations and investigate discrepancies to maintain accurate financial records.  - Prepare, maintain, and support recurring financial reports, including semi-monthly reporting requirements.  - Provide ad hoc accounting support to finance leadership as business needs evolve.  - Work closely with U.S.-based stakeholders during overlapping hours to support timely decisions and workflow execution.  - Maintain reliable availability, provide timely updates, and proactively communicate risks, delays, or issues affecting deliverables.  - Clarify expectations with stakeholders and communicate progress clearly, including timelines and workload capacity.  - Identify opportunities to improve accounting processes and collaborate with cross-functional teams when financial coordination is required.  Growth Expectations - Develop independence in managing recurring revenue workflows - Take full ownership of monthly revenue file maintenance over time - Expand responsibilities into reconciliation, payroll, and reporting as workload evolves

LegalMatch Philippines is looking for a Senior Accountant to join our Finance team in a hands-on individual contributor role focused on execution, accuracy, and reliability rather than people management or executive authority. You will support recurring revenue and accounting workflows in a U.S.-based finance environment, working closely with stakeholders to maintain accurate financial records, support recurring reporting, and ensure dependable workflow execution.  Responsibilities: - Perform monthly revenue file cleanup, reconciliation, and maintenance of recurring revenue workflows.  - Prepare and maintain revenue schedules and supporting documentation, ensuring accuracy and consistency of revenue and financial data across systems.  - Gradually take ownership of recurring revenue maintenance processes and related reporting responsibilities.  - Perform account reconciliations and investigate discrepancies to maintain accurate financial records.  - Prepare, maintain, and support recurring financial reports, including semi-monthly reporting requirements.  - Provide ad hoc accounting support to finance leadership as business needs evolve.  - Work closely with U.S.-based stakeholders during overlapping hours to support timely decisions and workflow execution.  - Maintain reliable availability, provide timely updates, and proactively communicate risks, delays, or issues affecting deliverables.  - Clarify expectations with stakeholders and communicate progress clearly, including timelines and workload capacity.  - Identify opportunities to improve accounting processes and collaborate with cross-functional teams when financial coordination is required.  Growth Expectations - Develop independence in managing recurring revenue workflows - Take full ownership of monthly revenue file maintenance over time - Expand responsibilities into reconciliation, payroll, and reporting as workload evolves

We’re hiring a Team Leader to manage and mentor our Legal Intake Specialists. In this role, you will lead a team responsible for guiding prospective clients through the legal intake process and improving engagement and case conversion. As a Team Leader, you will ensure high performance through coaching, performance tracking, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible.  Responsibilities: - Lead and support a team of Legal Intake Specialists to meet team goals.  - Monitor call metrics, conversions, and quality to drive performance.  - Coach team members through regular feedback, QA reviews, and training.  - Step in on escalated cases or client issues when needed.  - Ensure accurate documentation and use of CRM systems.  - Drive operational discipline—ensuring reports, blockers, and shifts are managed well.  - Collaborate with cross-functional teams to optimize intake processes.  - Identify gaps or blockers and recommend improvements.  - Maintain a positive, goal-driven team culture.

We’re hiring a Team Leader to manage and mentor our Legal Intake Specialists. In this role, you will lead a team responsible for guiding prospective clients through the legal intake process and improving engagement and case conversion. As a Team Leader, you will ensure high performance through coaching, performance tracking, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible.  Responsibilities: - Lead and support a team of Legal Intake Specialists to meet team goals.  - Monitor call metrics, conversions, and quality to drive performance.  - Coach team members through regular feedback, QA reviews, and training.  - Step in on escalated cases or client issues when needed.  - Ensure accurate documentation and use of CRM systems.  - Drive operational discipline—ensuring reports, blockers, and shifts are managed well.  - Collaborate with cross-functional teams to optimize intake processes.  - Identify gaps or blockers and recommend improvements.  - Maintain a positive, goal-driven team culture.

Role Description We’re hiring a Team Leader to oversee multiple client-facing teams. In this role, you will lead and mentor team members across different functions responsible for guiding prospective clients, driving engagement, resolving concerns, and delivering an excellent customer experience. As a Team Leader, you will ensure strong operational performance through coaching, workforce coordination, KPI management, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible. Responsibilities: - Lead, manage, and support the Intake Team, Client Engagement Team, and Customer Support Team to achieve performance goals. - Oversee daily operations across teams, ensuring staffing coverage, queue management, productivity, and service levels are met. - Monitor and analyze KPIs such as call handling, response times, conversion rates, quality scores, CSAT, attendance, and productivity. - Coach team members through regular feedback, QA reviews, performance discussions, and development planning. - Handle escalations, complex customer issues, and cross-functional operational concerns. - Ensure accurate case documentation and proper use of CRM, phone, and internal support systems. - Coordinate with Workforce Management, QA, Training, HR, and other stakeholders to optimize operations. - Identify workflow gaps, recurring issues, and resource constraints, then implement sustainable improvements. - Lead process rollouts, policy updates, and change management initiatives across teams. - Prepare reports, action plans, and performance updates for leadership. - Foster a positive, accountable, and high-performing culture across all assigned teams. Qualifications - At least 3 years of leadership experience in customer service, contact center, operations, or similar environments. - Experience managing multiple teams or functions is highly preferred. - Strong background in intake operations, customer engagement, customer support, or service operations. - Proven ability to coach, motivate, and manage diverse teams. - Strong analytical skills with experience managing KPIs and performance dashboards. - Experience using CRM systems, QA tools, dialers, ticketing systems, and reporting tools. - Excellent communication, stakeholder management, and conflict resolution skills. - Strong organizational skills with the ability to manage multiple priorities. Benefits - Dynamic and innovative environment. - Opportunity to grow and make a real impact in legal tech. - Collaborate with passionate individuals. Company Description At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!

As an SEO Team Lead, you will drive the strategic direction of SEO initiatives within the Marketing team, ensuring alignment with business goals and measurable outcomes. This role plays a critical part in elevating SEO performance through data-driven insights, strong stakeholder communication, and team mentorship. You will bridge execution and strategy while developing team capabilities and delivering impactful results.   Your responsibilities include: - Lead and execute SEO strategies aligned with business priorities and growth targets - Translate SEO data into clear, actionable insights and monthly reports - Oversee keyword strategy, content optimization, and technical SEO initiatives - Collaborate with stakeholders (content, product, analytics) to drive results - Align SEO roadmap with company objectives (e.g., high-impact pages and campaigns) - Mentor and guide team members through coaching and knowledge sharing - Ensure consistent reporting and performance tracking using analytics tools - Identify opportunities for process improvement and SEO innovation - Proactively resolve issues and remove blockers for the team - Lead regular syncs and strategy discussions with cross-functional teams

Role Description As a Lead Generation Specialist, you'll help us grow by reaching potential customers, generating interest, and scheduling appointments for our sales team. - Making outbound calls to potential customers - Scheduling consultations between contacts/prospective customers and members of our Sales Team - Accurately inputting information into our system - Representing the company in the best way possible when conversing with contacts - Ensuring all calls meet the standards and requirements of the company - Delivering reports accurately and on a timely basis - Participating in process-improvement initiatives Qualifications - At least 1 year of successful experience as a Lead Generation Specialist (Voice), Appointment Setter, or any similar role - Excellent listening and verbal communication skills - Basic technical skills, including the ability to navigate a computer, use common software applications, and perform simple troubleshooting (e.g., checking internet connectivity, audio settings, or browser functions) - Strong internet connection - Designated professional and quiet workspace - Amenable to working on a graveyard shift Requirements - Proactive, adaptable, and flexible - Highly professional - Willing to go the extra mile to achieve desired outcomes - Highly collaborative - Committed to continuous improvements and open to experimenting with new approaches and techniques in work processes Benefits - Dynamic and innovative environment - Opportunity to grow and make a real impact in legal tech - Collaborate with passionate individuals