We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. What You’ll Do: - Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes - Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. - Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements - Participate and prepare for Monthly and Quarterly Business Reviews with customers - Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products - Continuously evolve best practice to technical product adoption and customer success Who You Are: - Someone with a solid technical grounding and hands-on experience of IT Operations - Confident in your hands on experience AWS, Azure or GCP - Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. - Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. - Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. - Able to travel via auto, train or air up to 30% of the time - Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space - Experience working with cross functional teams Sales, Support, Engineering - Experienced using Datadog and/or other cloud monitoring tools - Thai language proficiency is a requirement as this role focuses on Thai speaking clients in the region Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: - Best-in-breed onboarding - Generous global benefits - Intra-departmental mentor and buddy program for in-house networking - New hire stock equity (RSUs) and employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing - An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Remote About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

• Manage and expand existing customer relationships within your territory • Identify, qualify, and pursue new sales opportunities • Build trusted relationships across engineering, purchasing, quality, and leadership teams • Travel throughout the territory to meet with current and prospective customers • Present product solutions through demonstrations, samples, and technical discussions • Prepare pricing proposals, quotes, and sales agreements • Maintain accurate forecasts, pipeline activity, and project tracking • Partner with Inside Sales and Customer Service to support customer needs • Resolve customer issues related to orders, deliveries, or project requirements • Represent Electro-Matic at trade shows and industry events • Stay current on products, technologies, and industry trends through ongoing training

Role Overview As a Strategic Technical Account Manager, you will serve as the primary technical liaison and trusted advisor for a critical enterprise client. This is not a "behind-the-scenes" role; you will be embedded onsite, acting as the bridge between the client's executive business goals and their technical execution. You will provide the thought leadership necessary to navigate complex cloud transformations, ensuring the client’s infrastructure is not only resilient and scalable but also at the forefront of modern innovation—specifically within the realms of DevOps, Observability, and Generative AI. Key Responsibilities - Strategic Advisory & Thought Leadership: Act as a consultant to client stakeholders, translating high-level business objectives into actionable technical roadmaps. - Architectural Guidance: Leverage the AWS Well-Architected Framework to conduct deep-dive reviews, ensuring workloads are optimized for cost, performance, security, and reliability. - Modern AI Integration: Guide the client through the adoption of Large Language Models (LLMs) and Agentic AI workflows to drive operational efficiency and product innovation. - Operational Excellence: Champion DevOps best practices (CI/CD, IaC) and implement robust Cloud & Infrastructure Observability strategies to ensure "five-nines" availability and proactive issue resolution. - Relationship Management: Build deep, empathetic relationships with both engineering teams and C-suite executives to foster a culture of collaborative success. - Incident & Escalation Management: While the role is strategic, you will provide high-level technical oversight during critical outages, ensuring root cause analysis leads to long-term architectural improvements. Required Technical Qualifications - Cloud Expertise: Advanced proficiency in AWS services (Compute, Storage, Database, Networking, and Security). AWS Professional-level certifications are highly preferred. - Architectural Depth: Proven experience applying the AWS Well-Architected Framework to enterprise environments. - Observability & Monitoring: Hands-on experience with modern observability stacks (e.g., Datadog, New Relic, Dynatrace, or AWS CloudWatch/X-Ray) to monitor distributed systems. - DevOps Mastery: Deep understanding of the software development lifecycle, containerization (Kubernetes/EKS), and Infrastructure as Code (Terraform/CloudFormation). - AI/ML Fluency: Familiarity with the current AI landscape, including Amazon Bedrock, prompt engineering, and the deployment of Agentic AI frameworks. Soft Skills & Core Competencies - The "Translator" Ability: You can explain the business impact of a $latency$ issue to a CEO and the technical nuances of a $BGP$ routing change to a network engineer. - Communication: Exceptional verbal and written skills; you are comfortable leadings workshops, quarterly business reviews (QBRs), and technical whiteboarding sessions. - Proactivity: You don’t wait for a ticket to be opened. You identify risks and opportunities before they manifest as problems. - Emotional Intelligence: The ability to navigate high-pressure onsite environments with grace, empathy, and a "client-first" mentality. Why This Role? This is a high-visibility position that offers the autonomy of a consultant with the stability of a dedicated account role. You will be at the epicenter of the client's digital evolution, influencing how they build, scale, and innovate in the age of AI. Other Stuff - Competitive salary and bonus structure - Highly qualified candidates will be eligible for stock options - Excellent benefits package including Health Insurance, Dental Insurance, Vision insurance, Short-term/Long-term insurance, Life Insurance, 401k with employer matching, and other wellness programs - 100% work-from-home and great work life balance - Must be authorized to work in the U.S. (e.g., US citizen or permanent resident)

• Support customers using active listening and consultative investigation techniques to deeply understand their needs. • Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement. • Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases. • Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process. • Identify and develop technical collateral, including best practices, deployment architectures, and solution guides. • Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support. • Provide feedback to management on process and practice improvements. • Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development. • Occasionally travel to customer sites as needed (average of 1-2 visits per quarter)