• Manage and expand existing customer relationships within your territory • Identify, qualify, and pursue new sales opportunities • Build trusted relationships across engineering, purchasing, quality, and leadership teams • Travel throughout the territory to meet with current and prospective customers • Present product solutions through demonstrations, samples, and technical discussions • Prepare pricing proposals, quotes, and sales agreements • Maintain accurate forecasts, pipeline activity, and project tracking • Partner with Inside Sales and Customer Service to support customer needs • Resolve customer issues related to orders, deliveries, or project requirements • Represent Electro-Matic at trade shows and industry events • Stay current on products, technologies, and industry trends through ongoing training

Role Overview As a Strategic Technical Account Manager, you will serve as the primary technical liaison and trusted advisor for a critical enterprise client. This is not a "behind-the-scenes" role; you will be embedded onsite, acting as the bridge between the client's executive business goals and their technical execution. You will provide the thought leadership necessary to navigate complex cloud transformations, ensuring the client’s infrastructure is not only resilient and scalable but also at the forefront of modern innovation—specifically within the realms of DevOps, Observability, and Generative AI. Key Responsibilities - Strategic Advisory & Thought Leadership: Act as a consultant to client stakeholders, translating high-level business objectives into actionable technical roadmaps. - Architectural Guidance: Leverage the AWS Well-Architected Framework to conduct deep-dive reviews, ensuring workloads are optimized for cost, performance, security, and reliability. - Modern AI Integration: Guide the client through the adoption of Large Language Models (LLMs) and Agentic AI workflows to drive operational efficiency and product innovation. - Operational Excellence: Champion DevOps best practices (CI/CD, IaC) and implement robust Cloud & Infrastructure Observability strategies to ensure "five-nines" availability and proactive issue resolution. - Relationship Management: Build deep, empathetic relationships with both engineering teams and C-suite executives to foster a culture of collaborative success. - Incident & Escalation Management: While the role is strategic, you will provide high-level technical oversight during critical outages, ensuring root cause analysis leads to long-term architectural improvements. Required Technical Qualifications - Cloud Expertise: Advanced proficiency in AWS services (Compute, Storage, Database, Networking, and Security). AWS Professional-level certifications are highly preferred. - Architectural Depth: Proven experience applying the AWS Well-Architected Framework to enterprise environments. - Observability & Monitoring: Hands-on experience with modern observability stacks (e.g., Datadog, New Relic, Dynatrace, or AWS CloudWatch/X-Ray) to monitor distributed systems. - DevOps Mastery: Deep understanding of the software development lifecycle, containerization (Kubernetes/EKS), and Infrastructure as Code (Terraform/CloudFormation). - AI/ML Fluency: Familiarity with the current AI landscape, including Amazon Bedrock, prompt engineering, and the deployment of Agentic AI frameworks. Soft Skills & Core Competencies - The "Translator" Ability: You can explain the business impact of a $latency$ issue to a CEO and the technical nuances of a $BGP$ routing change to a network engineer. - Communication: Exceptional verbal and written skills; you are comfortable leadings workshops, quarterly business reviews (QBRs), and technical whiteboarding sessions. - Proactivity: You don’t wait for a ticket to be opened. You identify risks and opportunities before they manifest as problems. - Emotional Intelligence: The ability to navigate high-pressure onsite environments with grace, empathy, and a "client-first" mentality. Why This Role? This is a high-visibility position that offers the autonomy of a consultant with the stability of a dedicated account role. You will be at the epicenter of the client's digital evolution, influencing how they build, scale, and innovate in the age of AI. Other Stuff - Competitive salary and bonus structure - Highly qualified candidates will be eligible for stock options - Excellent benefits package including Health Insurance, Dental Insurance, Vision insurance, Short-term/Long-term insurance, Life Insurance, 401k with employer matching, and other wellness programs - 100% work-from-home and great work life balance - Must be authorized to work in the U.S. (e.g., US citizen or permanent resident)

• Support customers using active listening and consultative investigation techniques to deeply understand their needs. • Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement. • Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases. • Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process. • Identify and develop technical collateral, including best practices, deployment architectures, and solution guides. • Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support. • Provide feedback to management on process and practice improvements. • Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development. • Occasionally travel to customer sites as needed (average of 1-2 visits per quarter)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Health programs represent the largest single sector within which IRC currently operates, constituting approximately 45% of the international budget and with activities in 25 countries. IRC health programs worldwide are engaged in the direct provision of health care, safe drinking water, and sanitation support to beneficiaries where needed. Currently, IRC supports or manages 75 hospitals, 1,256 health centers, and 788 health posts through a network of over eight hundred public health and clinical staff employed by IRC country programs. The facility-based care is complemented by community-level primary health care work implemented by about 9,000 community health workers. Job Overview: Emergency Health is a program area at the IRC that sits within the Emergency Unit (EmU), and concurrently feeds into IRC’s Health Technical Unit. With few predictable and effective health service providers in emergencies, there are major gaps in scale and scope to provide effective and timely health interventions in emergencies to crisis-affected populations. IRC intends to fill a niche in this field, branding itself as a fast, predictable, and effective provider of critical health and WASH (Water, Sanitation, Hygiene) services in emergencies, aligned with IRC’s 2024 Emergency Health Strategy, as well as the EMU Strategy Action Plan, IRC’s Health Strategy, and IRC’s Strategy 100. The Emergency Health Technical Advisor will work under the supervision and close mentorship of the Emergency Health Senior Technical Advisor to provide robust and efficient support for emergency health activities and interventions at the IRC across the emergency response continuum. They will spend a significant proportion of their time providing emergency health capacity strengthening, preparedness, readiness, and response support and delivering technical and strategic guidance during country-led emergency responses, as well as coordinating additional support across the Health Unit and other technical units and sectors. The Emergency Health Technical Advisor will also serve as a resource for the Emergency Unit’s deployed Emergency Health Emergency Response Team (ERT) Coordinators and Emergency Surge Team (EST) members, providing support on epidemiology and public health situational analysis and Monitoring, Evaluation, Accountability and Learning (MEAL). This role will lead epidemiology and public health analysis for the Emergency Health Team. Finally, the incumbent will coordinate global initiatives in the emergency health sphere, including tools and strategic guidance development and refinement, advocacy, research, partnerships, business development, frameworks, and anticipatory guidance. Location: This is a national position based in an IRC MENAU or Asia location. Not open to international hires. Major Responsibilities: Data Management, System, Tools, and Learning (40%) • Provide epidemiologic context to emergency health crises by surveilling classified public health emergencies including outbreaks and communicating epidemiologic concerns across teams. Lead epidemiology support across the organization to advise on decision-making. Epidemiologic competencies for this position include being able to analyze, interpret, and discuss epidemiological measures of disease outbreaks and explain to non-technical collaborators in decision-making context. • Support standardization of emergency health M&E systems/practices, epidemiological data sourcing and monitoring, systematization of data sharing, and centralized data analysis and knowledge management, including the use of epidemiologic databases and surveillance modalities (EWARN, GOARN (Global Outbreak Alert and Response Network), etc.) Advise on methodology that is complementary to M&E, specifically in emergency responses. • Coordinate and maintain Health emergency response resources including but not limited to STEP, emergency rapid needs assessment tools, technical tools and libraries/dashboards with ERT support. • Complete a biannual report of Health in Emergencies Learnings from both primary and available secondary data. • Support health analysis across emergencies, including trend analyses across health programs in delivery, and as requested for regional and country programs engaged with emergency response and preparedness activities. Partnerships (20%) • Ensure program quality, accountability and consistency in emergency and outbreak response programming led by IRC’s local and national partners by providing remote and occasionally in person technical assistance, training and socializing systems and tools. • Review partner technical tools, reports, and data; recommend adaptations or process improvements as required. • Support adaptation of IRC direct implementation emergency tools and systems for partner use in line with identified needs and requests. • Support deployed Emergency Health Coordinators to effectively backstop and provide technical guidance to partners. • Ensure that partnership considerations are incorporated in program design and proposal development and that health partners are proactively engaged in program development efforts. Ensure appropriate budget resourcing for health partner projects. • Contribute to building a strong understanding of Partnership Excellence for Equality and Results System (PEERS) throughout the Emergency Health team. Country Support (20%) • As required, deploy to support emergency health programming or outbreak response start-up in complex or large-scale emergencies (20% of time and maximum 6 weeks for single deployment). This is inclusive of, but not limited to, responsibilities such as: o Rapid needs assessments, evaluation/learning efforts, or other accountability support functions; o Emergency Health Technical positions within a complex response; o Following an emergency response, work with Country Programs to evaluate health response, collect lessons learned, and support subsequent preparedness actions to address identified gaps. • Advise and train IRC and/or IRC partners on emergency health tools and resources for emergency preparedness, early action and response, as needed. Business Development and Grant Management (20%) • Lead development, review and submission of strategic proposals and concept notes around IRC’s innovative programming related to health in emergencies, aligned with the Emergencies SAP, Emergency Health technical framework and other identified strategic priorities. • Provide support to emergency health response and preparedness awards, inclusive of awards focused on subawards to partners (maximum 1 per year). Team Culture • Build and maintain strong working relationships within the EmU, TechEx and Regional colleagues and continually promote a culture of partnership and collaboration • Cultivate and maintain a positive, collaborative, safe and protective work environment, while additionally setting an example of ‘One IRC’-way of working within the team, EmU and the wider organization. • Contribute to efforts across EmU to promote gender equality, diversity and more inclusive practice across our programming and our ways of working Key Working Relationships: Position Reports to: Senior Technical Advisor of Emergency Health Position directly supervises: Could potentially supervise occasional interns Indirect reporting: N/A Other contacts: Close working relationships with all sectors in the EmU Quality in Emergencies (QiE) team, across EmU and the Health Unit, notably ERT/GST Health Coordinators and regionally aligned Health Unit Technical Advisors, as well as the Preparedness, Response Management, and Deployment teams, and regional leadership and Country Program focal points. Job Requirements: Education: Bachelor’s degree in clinical or public health; Master of Public Health, or equivalent, with background in Epidemiology. Work Experience: At least 5 years of experience in health-related program development and implementation in humanitarian, post-conflict, or low-resource settings including at least 2 years in humanitarian settings). Experience in epidemiology, monitoring, evaluation, and learning management, technical tools development and data analysis is required. Demonstrated Skills and Competencies: • Demonstrated expertise in health programming planning and implementation. • Very strong expertise in data analysis and competence in epidemiology. • Solid understanding of Infection Prevention and Control in emergency health contexts. • Demonstrated experience collaborating with local and national NGOs and government partners in emergency health programs. • Effectiveness in bridging conceptual frameworks and practical guidance, ability to turn concepts and strategy into measurable and relevant action. • Strong interpersonal skills and ability to facilitate effective collaboration within the organization externally with local partners. • Ability to work with multi-cultural and multi-disciplinary teams and proven ability to develop positive relationships with global, local and remote team members, while providing and coordinating context-appropriate technical assistance. • Excellence in organized oral and written communication and excellence in information technology • Proven ability to deliver results under pressure and in a timely manner. • Strong track record as a capable trainer able to effectively transfer technical knowledge and skills Demonstrated success in working with donors, partners, project design, and business proposal development. Language Skills: Fluency in English and another IRC language (French, Arabic, or Spanish) strongly prioritized. Working Environment: Standard office or remote work environment, 15-20% travel as necessary, including to unstable areas of emergency response work. This role is also open to candidates where IRC operates. PROFESSIONAL STANDARDS All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. Cookies: https://careers.rescue.org/us/en/cookiesettings #li-1