Role Overview As a Strategic Technical Account Manager, you will serve as the primary technical liaison and trusted advisor for a critical enterprise client. This is not a "behind-the-scenes" role; you will be embedded onsite, acting as the bridge between the client's executive business goals and their technical execution. You will provide the thought leadership necessary to navigate complex cloud transformations, ensuring the client’s infrastructure is not only resilient and scalable but also at the forefront of modern innovation—specifically within the realms of DevOps, Observability, and Generative AI. Key Responsibilities - Strategic Advisory & Thought Leadership: Act as a consultant to client stakeholders, translating high-level business objectives into actionable technical roadmaps. - Architectural Guidance: Leverage the AWS Well-Architected Framework to conduct deep-dive reviews, ensuring workloads are optimized for cost, performance, security, and reliability. - Modern AI Integration: Guide the client through the adoption of Large Language Models (LLMs) and Agentic AI workflows to drive operational efficiency and product innovation. - Operational Excellence: Champion DevOps best practices (CI/CD, IaC) and implement robust Cloud & Infrastructure Observability strategies to ensure "five-nines" availability and proactive issue resolution. - Relationship Management: Build deep, empathetic relationships with both engineering teams and C-suite executives to foster a culture of collaborative success. - Incident & Escalation Management: While the role is strategic, you will provide high-level technical oversight during critical outages, ensuring root cause analysis leads to long-term architectural improvements. Required Technical Qualifications - Cloud Expertise: Advanced proficiency in AWS services (Compute, Storage, Database, Networking, and Security). AWS Professional-level certifications are highly preferred. - Architectural Depth: Proven experience applying the AWS Well-Architected Framework to enterprise environments. - Observability & Monitoring: Hands-on experience with modern observability stacks (e.g., Datadog, New Relic, Dynatrace, or AWS CloudWatch/X-Ray) to monitor distributed systems. - DevOps Mastery: Deep understanding of the software development lifecycle, containerization (Kubernetes/EKS), and Infrastructure as Code (Terraform/CloudFormation). - AI/ML Fluency: Familiarity with the current AI landscape, including Amazon Bedrock, prompt engineering, and the deployment of Agentic AI frameworks. Soft Skills & Core Competencies - The "Translator" Ability: You can explain the business impact of a $latency$ issue to a CEO and the technical nuances of a $BGP$ routing change to a network engineer. - Communication: Exceptional verbal and written skills; you are comfortable leadings workshops, quarterly business reviews (QBRs), and technical whiteboarding sessions. - Proactivity: You don’t wait for a ticket to be opened. You identify risks and opportunities before they manifest as problems. - Emotional Intelligence: The ability to navigate high-pressure onsite environments with grace, empathy, and a "client-first" mentality. Why This Role? This is a high-visibility position that offers the autonomy of a consultant with the stability of a dedicated account role. You will be at the epicenter of the client's digital evolution, influencing how they build, scale, and innovate in the age of AI. Other Stuff - Competitive salary and bonus structure - Highly qualified candidates will be eligible for stock options - Excellent benefits package including Health Insurance, Dental Insurance, Vision insurance, Short-term/Long-term insurance, Life Insurance, 401k with employer matching, and other wellness programs - 100% work-from-home and great work life balance - Must be authorized to work in the U.S. (e.g., US citizen or permanent resident)

• Support customers using active listening and consultative investigation techniques to deeply understand their needs. • Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement. • Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases. • Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process. • Identify and develop technical collateral, including best practices, deployment architectures, and solution guides. • Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support. • Provide feedback to management on process and practice improvements. • Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development. • Occasionally travel to customer sites as needed (average of 1-2 visits per quarter)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Health programs represent the largest single sector within which IRC currently operates, constituting approximately 45% of the international budget and with activities in 25 countries. IRC health programs worldwide are engaged in the direct provision of health care, safe drinking water, and sanitation support to beneficiaries where needed. Currently, IRC supports or manages 75 hospitals, 1,256 health centers, and 788 health posts through a network of over eight hundred public health and clinical staff employed by IRC country programs. The facility-based care is complemented by community-level primary health care work implemented by about 9,000 community health workers. Job Overview: Emergency Health is a program area at the IRC that sits within the Emergency Unit (EmU), and concurrently feeds into IRC’s Health Technical Unit. With few predictable and effective health service providers in emergencies, there are major gaps in scale and scope to provide effective and timely health interventions in emergencies to crisis-affected populations. IRC intends to fill a niche in this field, branding itself as a fast, predictable, and effective provider of critical health and WASH (Water, Sanitation, Hygiene) services in emergencies, aligned with IRC’s 2024 Emergency Health Strategy, as well as the EMU Strategy Action Plan, IRC’s Health Strategy, and IRC’s Strategy 100. The Emergency Health Technical Advisor will work under the supervision and close mentorship of the Emergency Health Senior Technical Advisor to provide robust and efficient support for emergency health activities and interventions at the IRC across the emergency response continuum. They will spend a significant proportion of their time providing emergency health capacity strengthening, preparedness, readiness, and response support and delivering technical and strategic guidance during country-led emergency responses, as well as coordinating additional support across the Health Unit and other technical units and sectors. The Emergency Health Technical Advisor will also serve as a resource for the Emergency Unit’s deployed Emergency Health Emergency Response Team (ERT) Coordinators and Emergency Surge Team (EST) members, providing support on epidemiology and public health situational analysis and Monitoring, Evaluation, Accountability and Learning (MEAL). This role will lead epidemiology and public health analysis for the Emergency Health Team. Finally, the incumbent will coordinate global initiatives in the emergency health sphere, including tools and strategic guidance development and refinement, advocacy, research, partnerships, business development, frameworks, and anticipatory guidance. Location: This is a national position based in an IRC MENAU or Asia location. Not open to international hires. Major Responsibilities: Data Management, System, Tools, and Learning (40%) • Provide epidemiologic context to emergency health crises by surveilling classified public health emergencies including outbreaks and communicating epidemiologic concerns across teams. Lead epidemiology support across the organization to advise on decision-making. Epidemiologic competencies for this position include being able to analyze, interpret, and discuss epidemiological measures of disease outbreaks and explain to non-technical collaborators in decision-making context. • Support standardization of emergency health M&E systems/practices, epidemiological data sourcing and monitoring, systematization of data sharing, and centralized data analysis and knowledge management, including the use of epidemiologic databases and surveillance modalities (EWARN, GOARN (Global Outbreak Alert and Response Network), etc.) Advise on methodology that is complementary to M&E, specifically in emergency responses. • Coordinate and maintain Health emergency response resources including but not limited to STEP, emergency rapid needs assessment tools, technical tools and libraries/dashboards with ERT support. • Complete a biannual report of Health in Emergencies Learnings from both primary and available secondary data. • Support health analysis across emergencies, including trend analyses across health programs in delivery, and as requested for regional and country programs engaged with emergency response and preparedness activities. Partnerships (20%) • Ensure program quality, accountability and consistency in emergency and outbreak response programming led by IRC’s local and national partners by providing remote and occasionally in person technical assistance, training and socializing systems and tools. • Review partner technical tools, reports, and data; recommend adaptations or process improvements as required. • Support adaptation of IRC direct implementation emergency tools and systems for partner use in line with identified needs and requests. • Support deployed Emergency Health Coordinators to effectively backstop and provide technical guidance to partners. • Ensure that partnership considerations are incorporated in program design and proposal development and that health partners are proactively engaged in program development efforts. Ensure appropriate budget resourcing for health partner projects. • Contribute to building a strong understanding of Partnership Excellence for Equality and Results System (PEERS) throughout the Emergency Health team. Country Support (20%) • As required, deploy to support emergency health programming or outbreak response start-up in complex or large-scale emergencies (20% of time and maximum 6 weeks for single deployment). This is inclusive of, but not limited to, responsibilities such as: o Rapid needs assessments, evaluation/learning efforts, or other accountability support functions; o Emergency Health Technical positions within a complex response; o Following an emergency response, work with Country Programs to evaluate health response, collect lessons learned, and support subsequent preparedness actions to address identified gaps. • Advise and train IRC and/or IRC partners on emergency health tools and resources for emergency preparedness, early action and response, as needed. Business Development and Grant Management (20%) • Lead development, review and submission of strategic proposals and concept notes around IRC’s innovative programming related to health in emergencies, aligned with the Emergencies SAP, Emergency Health technical framework and other identified strategic priorities. • Provide support to emergency health response and preparedness awards, inclusive of awards focused on subawards to partners (maximum 1 per year). Team Culture • Build and maintain strong working relationships within the EmU, TechEx and Regional colleagues and continually promote a culture of partnership and collaboration • Cultivate and maintain a positive, collaborative, safe and protective work environment, while additionally setting an example of ‘One IRC’-way of working within the team, EmU and the wider organization. • Contribute to efforts across EmU to promote gender equality, diversity and more inclusive practice across our programming and our ways of working Key Working Relationships: Position Reports to: Senior Technical Advisor of Emergency Health Position directly supervises: Could potentially supervise occasional interns Indirect reporting: N/A Other contacts: Close working relationships with all sectors in the EmU Quality in Emergencies (QiE) team, across EmU and the Health Unit, notably ERT/GST Health Coordinators and regionally aligned Health Unit Technical Advisors, as well as the Preparedness, Response Management, and Deployment teams, and regional leadership and Country Program focal points. Job Requirements: Education: Bachelor’s degree in clinical or public health; Master of Public Health, or equivalent, with background in Epidemiology. Work Experience: At least 5 years of experience in health-related program development and implementation in humanitarian, post-conflict, or low-resource settings including at least 2 years in humanitarian settings). Experience in epidemiology, monitoring, evaluation, and learning management, technical tools development and data analysis is required. Demonstrated Skills and Competencies: • Demonstrated expertise in health programming planning and implementation. • Very strong expertise in data analysis and competence in epidemiology. • Solid understanding of Infection Prevention and Control in emergency health contexts. • Demonstrated experience collaborating with local and national NGOs and government partners in emergency health programs. • Effectiveness in bridging conceptual frameworks and practical guidance, ability to turn concepts and strategy into measurable and relevant action. • Strong interpersonal skills and ability to facilitate effective collaboration within the organization externally with local partners. • Ability to work with multi-cultural and multi-disciplinary teams and proven ability to develop positive relationships with global, local and remote team members, while providing and coordinating context-appropriate technical assistance. • Excellence in organized oral and written communication and excellence in information technology • Proven ability to deliver results under pressure and in a timely manner. • Strong track record as a capable trainer able to effectively transfer technical knowledge and skills Demonstrated success in working with donors, partners, project design, and business proposal development. Language Skills: Fluency in English and another IRC language (French, Arabic, or Spanish) strongly prioritized. Working Environment: Standard office or remote work environment, 15-20% travel as necessary, including to unstable areas of emergency response work. This role is also open to candidates where IRC operates. PROFESSIONAL STANDARDS All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. Cookies: https://careers.rescue.org/us/en/cookiesettings #li-1

POSITION SUMMARY: The Sr. Technical Service Advisor will play a pivotal role in providing high-level technical waste disposal expertise and support to sales, operations, and customers. The incumbent partners directly with customer service, sales and operations teams to ensure acceptance and disposal of waste materials. This position will troubleshoot technical issues and contribute to the overall success of the organization by providing expertise in proper, safe and legal treatment of hazardous waste. PRINCIPAL RESPONSIBILITIES: - Support and build regular and direct rapport with customers; serving as a direct extension of the sales and customer service teams. - Collaborating with cross-functional teams through applying specialized knowledge and skills regarding waste treatment and disposal services. - Engages proactively with clients to understand their technical requirements, delivers customized solutions, and ensures satisfaction through ongoing communication and attentive support. - Meets with clients to discuss waste management solutions, analyzes laboratory results and safety data sheets, and compiles technical data into comprehensive reports. - Investigates the application of hazardous waste regulations, aids in waste classification, collaborates with internal teams to evaluate treatment options, and complies with transportation guidelines. - Works closely with the sales department to offer solutions that meet quality and regulatory standards, performs technical evaluations, facilitates communication between departments, maintains customer pricing records, and focuses on customer retention and business development. - Support the development of bid materials by working with sales managers. KNOWLEDGE, SKILLS AND ABILITIES: - Partner with associates and managers; with a high level of accuracy and the ability to detect inconsistencies in data. - Advanced knowledge and the ability to assist Technical Service Advisors with Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations and industry best practices. - Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations to respond effectively to sensitive inquiries. - Excellent verbal and written communication skills, including presenting findings in a concise format. - Advanced negotiation and problem-solving skills. - Possess good knowledge of business math, geometry, and basic accounting processes. - Knowledge of computer technology for communication, data gathering, and reporting. - Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively. - Ability to work independently and as part of a team in a fast-paced environment. - Proficient with Microsoft Office, DocuSign, and PDF writer. QUALIFICATIONS: - Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations. - Must be attentive to detail with a high level of accuracy and the ability to detect inconsistencies in data. Possess the ability to identify trends and data patterns. MINIMUM QUALIFICATIONS: - 4-7 years of equivalent work experience in waste disposal, chemistry, or a related field providing technical expertise. This is a remote position, however you must reside in a state that is the Eastern Standard Time zone (EST)to be considered. Pay Range = $68,200.00 - $102,200.00 DOE Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits: https://jobs.republicservices.com/us/en/about-us/benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: - Safe: We protect the livelihoods of our colleagues and communities. - Committed to Serve: We go above and beyond to exceed our customers’ expectations. - Environmentally Responsible: We take action to improve our environment. - Driven: We deliver results in the right way. - Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION - Barron’s 100 Most Sustainable Companies - CDP Discloser - Dow Jones Sustainability Indices - Ethisphere’s World’s Most Ethical Companies - Fortune World’s Most Admired Companies - Great Place to Work - Sustainability Yearbook S&P Global