The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Health programs represent the largest single sector within which IRC currently operates, constituting approximately 45% of the international budget and with activities in 25 countries. IRC health programs worldwide are engaged in the direct provision of health care, safe drinking water, and sanitation support to beneficiaries where needed. Currently, IRC supports or manages 75 hospitals, 1,256 health centers, and 788 health posts through a network of over eight hundred public health and clinical staff employed by IRC country programs. The facility-based care is complemented by community-level primary health care work implemented by about 9,000 community health workers. Job Overview: Emergency Health is a program area at the IRC that sits within the Emergency Unit (EmU), and concurrently feeds into IRC’s Health Technical Unit. With few predictable and effective health service providers in emergencies, there are major gaps in scale and scope to provide effective and timely health interventions in emergencies to crisis-affected populations. IRC intends to fill a niche in this field, branding itself as a fast, predictable, and effective provider of critical health and WASH (Water, Sanitation, Hygiene) services in emergencies, aligned with IRC’s 2024 Emergency Health Strategy, as well as the EMU Strategy Action Plan, IRC’s Health Strategy, and IRC’s Strategy 100. The Emergency Health Technical Advisor will work under the supervision and close mentorship of the Emergency Health Senior Technical Advisor to provide robust and efficient support for emergency health activities and interventions at the IRC across the emergency response continuum. They will spend a significant proportion of their time providing emergency health capacity strengthening, preparedness, readiness, and response support and delivering technical and strategic guidance during country-led emergency responses, as well as coordinating additional support across the Health Unit and other technical units and sectors. The Emergency Health Technical Advisor will also serve as a resource for the Emergency Unit’s deployed Emergency Health Emergency Response Team (ERT) Coordinators and Emergency Surge Team (EST) members, providing support on epidemiology and public health situational analysis and Monitoring, Evaluation, Accountability and Learning (MEAL). This role will lead epidemiology and public health analysis for the Emergency Health Team. Finally, the incumbent will coordinate global initiatives in the emergency health sphere, including tools and strategic guidance development and refinement, advocacy, research, partnerships, business development, frameworks, and anticipatory guidance. Location: This is a national position based in an IRC MENAU or Asia location. Not open to international hires. Major Responsibilities: Data Management, System, Tools, and Learning (40%) • Provide epidemiologic context to emergency health crises by surveilling classified public health emergencies including outbreaks and communicating epidemiologic concerns across teams. Lead epidemiology support across the organization to advise on decision-making. Epidemiologic competencies for this position include being able to analyze, interpret, and discuss epidemiological measures of disease outbreaks and explain to non-technical collaborators in decision-making context. • Support standardization of emergency health M&E systems/practices, epidemiological data sourcing and monitoring, systematization of data sharing, and centralized data analysis and knowledge management, including the use of epidemiologic databases and surveillance modalities (EWARN, GOARN (Global Outbreak Alert and Response Network), etc.) Advise on methodology that is complementary to M&E, specifically in emergency responses. • Coordinate and maintain Health emergency response resources including but not limited to STEP, emergency rapid needs assessment tools, technical tools and libraries/dashboards with ERT support. • Complete a biannual report of Health in Emergencies Learnings from both primary and available secondary data. • Support health analysis across emergencies, including trend analyses across health programs in delivery, and as requested for regional and country programs engaged with emergency response and preparedness activities. Partnerships (20%) • Ensure program quality, accountability and consistency in emergency and outbreak response programming led by IRC’s local and national partners by providing remote and occasionally in person technical assistance, training and socializing systems and tools. • Review partner technical tools, reports, and data; recommend adaptations or process improvements as required. • Support adaptation of IRC direct implementation emergency tools and systems for partner use in line with identified needs and requests. • Support deployed Emergency Health Coordinators to effectively backstop and provide technical guidance to partners. • Ensure that partnership considerations are incorporated in program design and proposal development and that health partners are proactively engaged in program development efforts. Ensure appropriate budget resourcing for health partner projects. • Contribute to building a strong understanding of Partnership Excellence for Equality and Results System (PEERS) throughout the Emergency Health team. Country Support (20%) • As required, deploy to support emergency health programming or outbreak response start-up in complex or large-scale emergencies (20% of time and maximum 6 weeks for single deployment). This is inclusive of, but not limited to, responsibilities such as: o Rapid needs assessments, evaluation/learning efforts, or other accountability support functions; o Emergency Health Technical positions within a complex response; o Following an emergency response, work with Country Programs to evaluate health response, collect lessons learned, and support subsequent preparedness actions to address identified gaps. • Advise and train IRC and/or IRC partners on emergency health tools and resources for emergency preparedness, early action and response, as needed. Business Development and Grant Management (20%) • Lead development, review and submission of strategic proposals and concept notes around IRC’s innovative programming related to health in emergencies, aligned with the Emergencies SAP, Emergency Health technical framework and other identified strategic priorities. • Provide support to emergency health response and preparedness awards, inclusive of awards focused on subawards to partners (maximum 1 per year). Team Culture • Build and maintain strong working relationships within the EmU, TechEx and Regional colleagues and continually promote a culture of partnership and collaboration • Cultivate and maintain a positive, collaborative, safe and protective work environment, while additionally setting an example of ‘One IRC’-way of working within the team, EmU and the wider organization. • Contribute to efforts across EmU to promote gender equality, diversity and more inclusive practice across our programming and our ways of working Key Working Relationships: Position Reports to: Senior Technical Advisor of Emergency Health Position directly supervises: Could potentially supervise occasional interns Indirect reporting: N/A Other contacts: Close working relationships with all sectors in the EmU Quality in Emergencies (QiE) team, across EmU and the Health Unit, notably ERT/GST Health Coordinators and regionally aligned Health Unit Technical Advisors, as well as the Preparedness, Response Management, and Deployment teams, and regional leadership and Country Program focal points. Job Requirements: Education: Bachelor’s degree in clinical or public health; Master of Public Health, or equivalent, with background in Epidemiology. Work Experience: At least 5 years of experience in health-related program development and implementation in humanitarian, post-conflict, or low-resource settings including at least 2 years in humanitarian settings). Experience in epidemiology, monitoring, evaluation, and learning management, technical tools development and data analysis is required. Demonstrated Skills and Competencies: • Demonstrated expertise in health programming planning and implementation. • Very strong expertise in data analysis and competence in epidemiology. • Solid understanding of Infection Prevention and Control in emergency health contexts. • Demonstrated experience collaborating with local and national NGOs and government partners in emergency health programs. • Effectiveness in bridging conceptual frameworks and practical guidance, ability to turn concepts and strategy into measurable and relevant action. • Strong interpersonal skills and ability to facilitate effective collaboration within the organization externally with local partners. • Ability to work with multi-cultural and multi-disciplinary teams and proven ability to develop positive relationships with global, local and remote team members, while providing and coordinating context-appropriate technical assistance. • Excellence in organized oral and written communication and excellence in information technology • Proven ability to deliver results under pressure and in a timely manner. • Strong track record as a capable trainer able to effectively transfer technical knowledge and skills Demonstrated success in working with donors, partners, project design, and business proposal development. Language Skills: Fluency in English and another IRC language (French, Arabic, or Spanish) strongly prioritized. Working Environment: Standard office or remote work environment, 15-20% travel as necessary, including to unstable areas of emergency response work. This role is also open to candidates where IRC operates. PROFESSIONAL STANDARDS All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. Cookies: https://careers.rescue.org/us/en/cookiesettings #li-1

POSITION SUMMARY: The Sr. Technical Service Advisor will play a pivotal role in providing high-level technical waste disposal expertise and support to sales, operations, and customers. The incumbent partners directly with customer service, sales and operations teams to ensure acceptance and disposal of waste materials. This position will troubleshoot technical issues and contribute to the overall success of the organization by providing expertise in proper, safe and legal treatment of hazardous waste. PRINCIPAL RESPONSIBILITIES: - Support and build regular and direct rapport with customers; serving as a direct extension of the sales and customer service teams. - Collaborating with cross-functional teams through applying specialized knowledge and skills regarding waste treatment and disposal services. - Engages proactively with clients to understand their technical requirements, delivers customized solutions, and ensures satisfaction through ongoing communication and attentive support. - Meets with clients to discuss waste management solutions, analyzes laboratory results and safety data sheets, and compiles technical data into comprehensive reports. - Investigates the application of hazardous waste regulations, aids in waste classification, collaborates with internal teams to evaluate treatment options, and complies with transportation guidelines. - Works closely with the sales department to offer solutions that meet quality and regulatory standards, performs technical evaluations, facilitates communication between departments, maintains customer pricing records, and focuses on customer retention and business development. - Support the development of bid materials by working with sales managers. KNOWLEDGE, SKILLS AND ABILITIES: - Partner with associates and managers; with a high level of accuracy and the ability to detect inconsistencies in data. - Advanced knowledge and the ability to assist Technical Service Advisors with Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations and industry best practices. - Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations to respond effectively to sensitive inquiries. - Excellent verbal and written communication skills, including presenting findings in a concise format. - Advanced negotiation and problem-solving skills. - Possess good knowledge of business math, geometry, and basic accounting processes. - Knowledge of computer technology for communication, data gathering, and reporting. - Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively. - Ability to work independently and as part of a team in a fast-paced environment. - Proficient with Microsoft Office, DocuSign, and PDF writer. QUALIFICATIONS: - Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations. - Must be attentive to detail with a high level of accuracy and the ability to detect inconsistencies in data. Possess the ability to identify trends and data patterns. MINIMUM QUALIFICATIONS: - 4-7 years of equivalent work experience in waste disposal, chemistry, or a related field providing technical expertise. This is a remote position, however you must reside in a state that is the Eastern Standard Time zone (EST)to be considered. Pay Range = $68,200.00 - $102,200.00 DOE Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits: https://jobs.republicservices.com/us/en/about-us/benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: - Safe: We protect the livelihoods of our colleagues and communities. - Committed to Serve: We go above and beyond to exceed our customers’ expectations. - Environmentally Responsible: We take action to improve our environment. - Driven: We deliver results in the right way. - Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION - Barron’s 100 Most Sustainable Companies - CDP Discloser - Dow Jones Sustainability Indices - Ethisphere’s World’s Most Ethical Companies - Fortune World’s Most Admired Companies - Great Place to Work - Sustainability Yearbook S&P Global

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers • You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations • From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices • Provide customers with clear proactive technical guidance and expertise across all our products • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations • Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

mabl is on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. We enable everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience. In 2024, mabl was awarded its 5th AI Breakthrough Award, cementing its position as the #1 AI-powered testing platform in the world. While we continue to grow with the pace of technology, we also believe strongly in the value of culture (our most recent internal survey shows that 92% of our employees feel supported by the flexibility of their work, and 97% believe their manager genuinely cares about their wellbeing.) To continue delivering on our mission of transforming the testing space, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values are: drive, authenticity, support, and insight; these are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our most authentic selves to work. Why we need you: mabl is looking for a world class manager to head up its global Customer Success Team, which includes our TAM (Technical Account Manager) as well as IA (Implementation Architecture) teams. This person will lead mabl’s Customer Success Managers and the leaders of the TAM and IA teams. The ideal candidate would have experience as a Director of Customer Success and a genuine commitment to bringing valuable solutions to customers. What you’ll do: - Own, drive, and be accountable for company GDR (renewals) - Own and co-execute with Sales, Presales, and other functions company NDR (upsell and cross sell with current customers) - Develop best practices to ensure customers are having success with the mabl product - Build direct relationships with strategic enterprise clients - Collaborate cross-functionally across product, support, and sales - Continue to drive automation initiatives within the Customer Success function - Develop strategies to continue expanding the capabilities that customer success can bring to organizations - Partner with Product, Presales, and Sales to own the Escalation process - Oversee Partner Delivered Professional Services, including SOWs - Ultimately be responsible for TAM and IA teams and their effectiveness - Own overall Customer Success P&L, including costs around people, subscriptions, travel, etc. - Engage with executive staff on patterns, opportunities, challenges, and solutions to enhance mabl value for our customers About you: - 5+ years direct Customer Success leadership experience at a B2B SaaS company - Excellent written and verbal communications - Experience owning a book of business that equates to tens or hundreds of millions in ARR - Multiple examples of successful upsells and cross-sells with customers, at least doubling or tripling ARR - Metric and data-informed, especially regarding churn, growth, and net dollar retention - Collaborative, willing to be hands-on with enterprise clients - Thoughtful coach and mentor to help team members grow and take on more responsibility - Ability to recruit, ramp, lead, and continuously develop people - Strength in developing a strategic plan and ability to define how the function can grow and expand as the customer base, use cases, and needs grow Even if you don't fit all of the requirements for our roles, but see yourself being successful at mabl, we encourage you to apply. We’d love to connect with you. Working at mabl - We embrace hybrid and remote work across the US and around the world! - We have 80+ mablers spread across the world in 4 countries, 3 continents, and about 18 states. - Teams get together annually to foster lasting personal relationships and we encourage mablers to visit our Boston office when possible. - Our Diversity, Equity, and Inclusion committee drives budgeted initiatives across all facets of the company, including recruiting, onboarding, education, and celebrations. - We’ve won a number of awards for our work and culture, including being named to BuiltIn’s Best Places to Work in Boston five times, Boston Globe’s Top Places to Work for DEI, and Business Intelligence’s Excellence in Customer Service Award. - We invest significantly in benefits and perks, including generous parental leave, rich health benefits, and employee wellness and collaboration perks. - We value our employees and show our appreciation through rewards and recognition programs, such as our mabl Kudos program and annual Founders Award! About Usmabl is the enterprise SaaS leader of AI-driven, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-centric brands like Liberty Mutual, jetBlue, Intuit, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand. Learn more at https://www.mabl.com; follow @mablhq on Twitter and @mabl on LinkedIn.