• Providing Level 2 and Level 3 IT support • Handling onboarding and offboarding • User management for different systems • Supporting business systems and sites • Assisting with escalated IT issues • Managing Internal IT tools and infrastructure

• Familiar with and act as an advocate for their supported venue operations and be accountable for all IT services provided for Venues in their area of responsibility • Manage support relationships with internal teams and 3rd parties providing products that use LN infrastructure • Work with LN leadership to develop and implement infrastructure standards, policies and procedures that will ensure a world class environment for fans and artists • Maintain a frequent on-site presence at supported venues to foster productive relationships with venue management • Manage IT infrastructure requirements and onboarding for new venue construction and acquisitions • Provide “hands-on” event support as needed for Venues in their area of responsibility • Review IT riders and ensure those requirements are met for all tours coming to Venues in their area of responsibility • Establish, maintain and enforce inventory management of all IT Hardware in the manager’s area of responsibility • Participate and help lead cross-functional / cross-organizational team projects • Troubleshoot network/application issues through all layers of the OSI model, across multiple technologies

• Proactively monitor systems and devices for issues before they impact employees. • Act as the first point of contact for IT support requests via ticketing system or chat. • Troubleshoot and resolve Tier 1 and Tier 2 issues for macOS and Windows devices. • Perform account setup, password resets, MFA troubleshooting, and license assignment in Microsoft 365. • Assist with onboarding and offboarding processes, including account creation, device setup, and permissions. • Use Intune and Addigy to enroll devices, verify compliance, and initiate wipes when necessary. • Maintain the device inventory and ensure equipment is properly labeled and tracked. • Coordinate with employees to ensure devices meet compliance standards (encryption, OS updates, antivirus). • Document common support issues and suggest improvements to make everyday IT processes more efficient. • Collaborate with senior IT staff to resolve complex or escalated issues. • Contribute to IT projects and process improvements as part of ongoing team initiatives.

• As an Ascension Technologies Intern, you will be able to work on real-life and meaningful projects, develop your technical skills, collaborate, and network with various teams across the IT Infrastructure and Security continuum. • You will focus on one of two tracks: Enterprise Modeling & Communication, where you build out architecture components and tell richer stories about our technology, or Solution Architecture Delivery, where you design architectures for major programs to help teams estimate costs and requirements. • By the end of the summer, you will have left a permanent mark on Ascension's "Master Map," helping the organization avoid technical debt and more accurately estimate the work required for massive, complex healthcare initiatives. • Your experience will culminate in a presentation to our architecture community and senior leadership, where you will showcase your contributions to Ascension’s digital transformation.