• Proactively monitor systems and devices for issues before they impact employees. • Act as the first point of contact for IT support requests via ticketing system or chat. • Troubleshoot and resolve Tier 1 and Tier 2 issues for macOS and Windows devices. • Perform account setup, password resets, MFA troubleshooting, and license assignment in Microsoft 365. • Assist with onboarding and offboarding processes, including account creation, device setup, and permissions. • Use Intune and Addigy to enroll devices, verify compliance, and initiate wipes when necessary. • Maintain the device inventory and ensure equipment is properly labeled and tracked. • Coordinate with employees to ensure devices meet compliance standards (encryption, OS updates, antivirus). • Document common support issues and suggest improvements to make everyday IT processes more efficient. • Collaborate with senior IT staff to resolve complex or escalated issues. • Contribute to IT projects and process improvements as part of ongoing team initiatives.

• As an Ascension Technologies Intern, you will be able to work on real-life and meaningful projects, develop your technical skills, collaborate, and network with various teams across the IT Infrastructure and Security continuum. • You will focus on one of two tracks: Enterprise Modeling & Communication, where you build out architecture components and tell richer stories about our technology, or Solution Architecture Delivery, where you design architectures for major programs to help teams estimate costs and requirements. • By the end of the summer, you will have left a permanent mark on Ascension's "Master Map," helping the organization avoid technical debt and more accurately estimate the work required for massive, complex healthcare initiatives. • Your experience will culminate in a presentation to our architecture community and senior leadership, where you will showcase your contributions to Ascension’s digital transformation.

• Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives. • Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals. • Serve as first point of contact for billing, account receivable, third party audit requests etc • Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients. • Create account-based strategies with a focus on enablement, account mapping, upselling and co-marketing. • Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market. • Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products. • Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives. • Design and implement data driven reporting to track client satisfaction • Own retention and contract renewals • Excel at operating in a dynamic and quickly changing environment • Act as internal buffer between client and leadership team • Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.

• Lead end-to-end IT audits covering SOX compliance, multi-cloud infrastructure (AWS, Azure, GCP), AI/ML systems, and application controls in complex environments. • Design and execute testing of IT general controls, application controls, and entity-level controls, turning findings into clear, actionable improvements for technology and business teams. • Manage the IT SOX program from planning through reporting, including risk-based scoping, coordination of co-source providers, documentation of risk and controls, and tracking of remediation efforts. • Collaborate with engineering, IT operations, security, and business process owners to assess emerging risks, review new system implementations, and advise on practical, effective control designs. • Drive audit innovation by using data analytics, automation, and GenAI tools to streamline procedures, implement continuous monitoring, and enhance audit quality and insight. • Conduct walkthroughs and control evaluations across key financial statement processes (record to report, order to cash, hire to retire, procure to pay) and review SOC 1/SOC 2 reports for third-party vendors. • Prepare clear, concise audit reports that explain issues, business impacts, and prioritized recommendations to senior leadership and other stakeholders. • Mentor junior auditors and contribute to the evolution of IT audit methodologies, with a focus on emerging technologies, cybersecurity controls, and segregation of duties.