• Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives. • Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals. • Serve as first point of contact for billing, account receivable, third party audit requests etc • Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients. • Create account-based strategies with a focus on enablement, account mapping, upselling and co-marketing. • Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market. • Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products. • Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives. • Design and implement data driven reporting to track client satisfaction • Own retention and contract renewals • Excel at operating in a dynamic and quickly changing environment • Act as internal buffer between client and leadership team • Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.

• Lead end-to-end IT audits covering SOX compliance, multi-cloud infrastructure (AWS, Azure, GCP), AI/ML systems, and application controls in complex environments. • Design and execute testing of IT general controls, application controls, and entity-level controls, turning findings into clear, actionable improvements for technology and business teams. • Manage the IT SOX program from planning through reporting, including risk-based scoping, coordination of co-source providers, documentation of risk and controls, and tracking of remediation efforts. • Collaborate with engineering, IT operations, security, and business process owners to assess emerging risks, review new system implementations, and advise on practical, effective control designs. • Drive audit innovation by using data analytics, automation, and GenAI tools to streamline procedures, implement continuous monitoring, and enhance audit quality and insight. • Conduct walkthroughs and control evaluations across key financial statement processes (record to report, order to cash, hire to retire, procure to pay) and review SOC 1/SOC 2 reports for third-party vendors. • Prepare clear, concise audit reports that explain issues, business impacts, and prioritized recommendations to senior leadership and other stakeholders. • Mentor junior auditors and contribute to the evolution of IT audit methodologies, with a focus on emerging technologies, cybersecurity controls, and segregation of duties.

• Serve as the primary technical driver for closing strategic sales opportunities • Enable customer success through marketing technology value realization • Partner with technology and executive-level contacts • Assess current-state technology and business objectives • Deliver future-state marketing architectures • Manage digital engagement roadmaps • Showcase “Art of the Possible” experiences

• Serve as the primary technical driver for closing strategic sales opportunities and enabling customer success through marketing technology value realization. • Partner with technology, promotional, and executive-level contacts for Adobe’s Top 50 customers. • Assess current-state technology and business objectives. • Deliver future-state marketing architectures and manage digital engagement roadmaps. • Showcase “Art of the Possible” experiences.