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Engageware

The only end-to-end customer engagement platform powered by proven conversational and generative AI technology.

Junior IT Support

IT SupportIT SupportContractRemoteJuniorTeam 201-500Since 2000H1B SponsorCompany SiteLinkedIn

Location

Mexico

Posted

167 days ago

Salary

0

Seniority

Junior

High School2 yrs expEnglishSpanishmacOS

Job Description

Junior IT Support

Engageware

• Proactively monitor systems and devices for issues before they impact employees. • Act as the first point of contact for IT support requests via ticketing system or chat. • Troubleshoot and resolve Tier 1 and Tier 2 issues for macOS and Windows devices. • Perform account setup, password resets, MFA troubleshooting, and license assignment in Microsoft 365. • Assist with onboarding and offboarding processes, including account creation, device setup, and permissions. • Use Intune and Addigy to enroll devices, verify compliance, and initiate wipes when necessary. • Maintain the device inventory and ensure equipment is properly labeled and tracked. • Coordinate with employees to ensure devices meet compliance standards (encryption, OS updates, antivirus). • Document common support issues and suggest improvements to make everyday IT processes more efficient. • Collaborate with senior IT staff to resolve complex or escalated issues. • Contribute to IT projects and process improvements as part of ongoing team initiatives.

Job Requirements

  • 1–2 years of experience in IT support, helpdesk, or a similar technical role.
  • Experience supporting Microsoft 365 and standard productivity tools (Teams, OneDrive, Outlook).
  • Interest in developing deeper expertise in device management or automation.
  • Comfortable working with macOS and Windows 10/11 systems.
  • Familiarity with or exposure to device management tools (e.g., Intune, Addigy) for basic operational tasks.
  • Understanding of endpoint security basics (encryption, antivirus, updates).
  • Strong troubleshooting and communication skills, with a customer-service mindset.
  • Ability to work independently and manage priorities in a remote, distributed team.
  • Fluency in English and Spanish to support our global employee base.

Benefits

  • Professional development opportunities

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