Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Director, Outbound Product Management, CRM for Manufacturing Products - Employees can work remotely - Full-time - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Company: Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in between, our roles aim to provide each person with meaningful impact and plenty of space to grow. The Team: The CRM and Industry Workflows business unit products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products, Customer Service Management, Field Service Management, Sales and Order Management, CPQ and Industry verticalized solutions such as Manufacturing Commercial Operations, and CPQ for manufacturing to deliver omnichannel customer engagement and operations while uniting the front, middle, and back-office teams to provide services, fulfill requests, resolve issues faster, and drive great experiences through our products. The Role: Outbound Product Managers are key to helping us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion for informing roadmap and helping our GTM, partner, and customer ecosystem understand the value delivered. At ServiceNow, Outbound Product Managers collaborate closely with multiple cross-functional teams (including marketing, sales, solution consulting, pricing strategy and operations, customer outcomes, product success, and training and certification) What you get to do in this role: Lead a team to - Create high-quality enablement content that describes the value of the product innovation with a focus on AI workflows for public sector missions - Develop a deep understanding of and document customer use cases and success outcomes to influence the product roadmaps - Develop best practices and assets to drive product and AI adoption at scale, by customers and partners - Become a trusted resource to promote the ServiceNow CRM for Manufacturing vision with industry influencers, strategic partners, and analyst firms. - Work closely with Inbound Product Management, Product Marketing, Product Success, and Global Partnerships and Channels to define product strategy, release themes, go-to-market, and customer adoption plans - Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products - Define and execute new product launch strategy with relevant product, marketing, and GTM stakeholders and leadership - Lead cross-functional teams to accomplish our goals Qualifications Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 15+ years of Product Management or related experience in a customer-facing role - Deep experience with CRM in manufacturing sub-industries or related products, specifically data models and workflows applied across multiple industry verticals or related is required - Experience in configuring and shipping enterprise software products with AI is required - Excellent people, management and communication skills to interact with customers, executive staff, colleagues cross-functional teams, and third parties - Experience in Development/Functional Consulting functions is a plus; a public sector solutions background is optional - Experience in developing evaluation metrics for AI products, deployment and continuous improvement, and AI tools to accelerate product management function and teams is ideal For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. You will: - Own Value Realization & Adoption - Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story) - Primary Account Owner / Client POC - Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team - Leads Renewals & Risk Mitigation - Leads renewal strategy and execution - Proactively identifies risks at least 6 months in advance - Drive Overall Revenue Growth - Identify upsell and expansion opportunities for CL - Spearheads data monetization strategy to drive variable revenue growth About you: - Strong leadership capabilities: - Ability to steer a group of internal stakeholders towards a common objective - Motivating and project managing internal stakeholders - Strong organizational capabilities - Ability to plan ahead for what you need to do - Are you able to anticipate multiple outcomes and plan for each scenario (Chess) - Resourcefulness - Ability to source/obtain information that you don’t inherently possess - Ability to navigate disparate internal and external resources - Not easily swayed from getting information necessary - Tact and presence: - Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI) - Ability to craft & present summary of value delivered from customer's perspective - Strategic insight - Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria. - Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets. - Strong Relationship & Empathy - Ability to digest how product/process change might impact customer’s business - Ability to communicate why change is disruptive and empathize with customer - Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers Preferred Skills: - Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity - Minimum of 5 yrs as CSM/Account Director in a customer facing role - History of growth in seniority of roles or size of accounts preferred - Experience managing 15-20 $500k ARR+ accounts at once - Strong negotiation/project management skills. - Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side - Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases - Familiarity with Salesforce or other CRM Software - Experience drafting QBRs, executive summaries - Experience managing renewals and partnering with Sales on upsells/cross-sells - Nice to have: - Internship experience during college prior to entering the workforce - Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency) The approximate annual base compensation range is $95,000 to $111,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. Benefits: - People: Work with talented, collaborative, and friendly people who love what they do. - Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. - Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave. - Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more. - Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers) - RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located More about us: LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Location: Des Moines, IA preferred; qualified remote candidates will be considered. This is a senior leadership role within Nationwide’s Commercial Casualty Agribusiness team, responsible for leading leaders and shaping the future direction of the organization. The ideal candidate brings a strong blend of innovation, data‑driven leadership, talent development, and cross‑functional partnership, supported by deep Commercial Casualty Claims experience and proven leadership capability. Agribusiness experience is plus. Key Leadership Expectations - Innovation & Continuous Improvement: Drives innovation in a high‑frequency, low‑severity environment; identifies opportunities for process improvement, automation, and simplification while maintaining operational stability. - Data‑Driven Leadership: Leads by metrics, using data and analytics to inform decisions and measure performance; experienced with tools such as Tableau, Qlik, Power BI, or similar platforms to translate insights into action. - Business Acumen: Demonstrates strong understanding of how operations impact financials, risk, and enterprise strategy; prioritizes work and resources based on business outcomes. - Talent & Succession Development: Develops leaders and employees through coaching and learning opportunities; actively drives succession planning by identifying and preparing high‑potential talent while ensuring continuity and knowledge transfer. - Cross‑Functional Partnership: Serves as a trusted partner across underwriting, risk management, actuarial, finance, and other key stakeholders; influences at peer and executive levels to align execution with strategic priorities. #LI-BC1 #LI-Remote Job Description Summary Do you have a strong desire to ensure resolution of insurance claims by leading teams that provide personal, effortless and reassuring experiences customers? Are you a skilled natural investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claim resolutions, innovate for continuous process improvement, while providing fair resolution, customer satisfaction and cost management, then we want to hear from you! As a Claims Director, you’ll lead efforts to investigate and pay commercial casualty claims. You’ll guide the determination of liability and set policies governing the settlement of commercial claims. In addition, you’ll manage the activities of defense counsel to expedite settlement and to control average loss cost and litigation expense. We’ll count on you to promote and provide exemplary customer service. Job Description Key Responsibilities: - Directs the settlement of commercial casualty claims and lawsuits. - Ensures claims best practices are followed in all assigned cases in accordance with company guidelines, state and federal regulations. Enforces compliance with state and federal laws and regulations. - Provides leadership to others, helping them to understand and interpret industry data and trends. - Directs the development of new products, processes, procedures and training in response to customer needs and industry trends. - Interacts with related departments, including Underwriting, Products, and Pricing, to share information and to maintain a consistent approach to resolve problems. - Partners with industry leaders to help promote positive industry and legislative changes. - Develops strategic responses to litigated cases against Nationwide and its policyholders. Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers. Resolves customer complaints according to Best Practices. Monitors customer satisfaction to drive action plans for improvement. - Develops and monitors a departmental operating budget. Identifies, develops and retains high potential/high performing associates who have the potential for or are ready to fill critical roles in the organization. - Provides performance management, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement, and disciplinary actions for direct and possibly indirect reports. May perform other responsibilities as assigned. Reporting Relationships: Typically reports to Claims AVP. Direct and indirect reports include Claims Managers and/or Claims Specialists. Typical Skills and Experiences: Education: Undergraduate degree or post-graduate studies preferred. License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes. Experience: Ten years of commercial claims handling experience. Managerial or project lead experience preferred. Knowledge, Abilities and Skills: Requires advanced knowledge of claims operating practices and claims litigation laws and regulations. Requires in-depth knowledge of Nationwide's commercial product offerings, underwriting practices and pricing strategies. Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Proven ability to lead and train commercial claims employees in all aspects of claims. Exceptional written and verbal communication skills necessary to read, write, speak and interpret highly sensitive and complex material regarding claims litigation and related financial reports. Ability to analyze data and interpret commercial industry trends. Effective listening, verbal and written communication skills necessary for customer contact, negotiation, presentations, project management, personnel management Working knowledge of personal computers and associated software like Word, Excel, PowerPoint, and/or financial reporting software. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment. May require ability to sit and use telephone and personal computer for extended periods of time. Must be willing to work extended hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) which may include working extended periods of time including holidays and weekends. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. We currently anticipate accepting applications until 04/14/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Director, Claims - Commercial Casualty : $138,000.00-$243,000.00 The expected starting salary range for Director, Claims - Commercial Casualty : $138,000.00 - $206,000.00

• Develop long-term strategic vision for the Integrated Strategy function. • Oversee Directors and cross-functional senior managers; guide team performance and priorities. • Align resources, team structure, and operational plans with enterprise goals. • Influence organizational strategy through market insight, innovation, and solution packaging. • Drive executive-level conversations around client value, new service models, and growth. • Represent the function in senior forums, steering committees, and external engagements. • Lead the development of integrated, full-funnel strategies across media, creative, data, CRM, and technology. • Synthesize Iridio’s full suite of capabilities into cohesive, client-ready solutions. • Translate complex business challenges into clear, actionable, insight-driven strategies. • Develop strategic frameworks and repeatable methodologies to scale across clients. • Partner with Account Management to drive client retention & identify growth opportunities. • Act as a senior strategic advisor to clients, leading high-level planning and long-term roadmap development. • Conduct strategic reviews, performance deep-dives & forward-looking planning sessions. • Partner closely with Sales to shape, position, and win new business opportunities. • Lead the strategic narrative for pitches, proposals, and enterprise-level engagements. • Identify and define integrated solutions that differentiate Iridio in competitive scenarios. • Collaborate across creative, media, data, and technology teams to ensure seamless execution of strategy. • Guide internal strategic direction and contribute to the evolution of Iridio by RRD’s go-to-market approach. • Ensure strategies are aligned to client business objectives and deliver measurable impact. • Act as the connective tissue across functions, ensuring alignment and clarity. • Lead C-suite level client meetings and presentations with confidence and clarity.