Job Closed
This listing is no longer active.
Technical Account Manager II (Remote, BRA)
Location
Brazil
Posted
70 days ago
Salary
0
Seniority
Mid Level
Job Description
Technical Account Manager II (Remote, BRA)
CrowdStrike
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills. What You'll Do: - Serve as primary technical contact and augment our customer support teams - Onboard new customers to the CrowdStrike platforms. - Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. - Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. - Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. - Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. - Escalate customer issues to management when appropriate. - Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. - Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. - Create knowledge base content to capture new learning for reuse throughout the company and user base. - Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. - Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. - Support the sales teams in identifying account expansion opportunities. - Drive support cases to ensure issues are being resolved in a timely manner. What You'll Need: - Bachelor’s Degree or equivalent experience - Experience working with Windows Server Operating Systems - Knowledge of enterprise web technologies, security and cutting-edge infrastructures - Excellent customer service skills and ability to quickly establish technical credibility with customers - Excellent communication skills, written and verbal - Professional fluency with the English Language. - Proven problem-solving skills - Collaborative attitude - Ability to travel up to 25% - Commitment to customer success Preferred Qualifications: - Bachelor’s Degree in Computer Science or equivalent - CISSP or ITIL Certification - 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization - Deep expertise in Linux and Mac platforms - Python Scripting and RestAPI experience #LI-Remote #LI-AI1 Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Open office floor plan, Paid holidays, Paid sick days, Performance bonus, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Employee resource groups, Hybrid work model, Flexible time off
Related Guides
Related Job Pages
More Technical Account Manager Jobs
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business. Our mission is to increase the GDP of the internet, and we have a huge amount of important work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most meaningful work of your career. About the team The Global Partner Engineering & Operations (PE&O) team is a core part of Stripe’s Global Partnerships organization. We manage the technical and operational aspects of strategic product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we enable seamless cross-functional collaboration that fuels Stripe’s rapid growth. Role summary We are seeking an experienced Technical Partner Manager to lead technical partner engagements within PE&O. In this role you will own relationships with Stripe’s AMER bank partners, and oversee partner technical integrations and performance. You will drive and influence partner deliverables, ensure partner integration and onboarding success, and deliver operational excellence through strategic initiatives and cross-functional alignment. What you’ll do Responsibilities - Strategic relationship management: Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration. - Integration management: Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met. - Operational excellence: Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations. - Cross-functional alignment: Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs. - Incident management: Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans. - Data-driven insights: Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience. - Executive engagement: Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements - 5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred. - Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations. - Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency. - Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders. - Strong analytical and problem-solving skills; able to use data to drive decisions. - Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations). - Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment. - Willingness to travel (~30%) for partner visits and business/service reviews. Preferred qualifications - Bachelor’s degree in Computer Science, Business Administration, Operations Management, or a related field; Master’s degree or MBA preferred. - Working proficiency with databases and SQL for partner-facing data analysis. - A user-first mindset and strong sense of urgency to scale products and operations through partnerships.
• Own a portfolio of 15-25 customer accounts and serve as their primary point of contact for all platform, technical, and relationship matters • Run high-cadence customer syncs: weekly calls with high-touch accounts and monthly syncs with the broader portfolio, with structured agendas, notes, and tracked action items • Advise customers on platform upgrades: timing, release notes highlights, known issues, and coordinating phased rollouts from sandbox to non-prod to production • Troubleshoot and own customer platform issues end-to-end, including compliance dashboard configuration, spend reporting gaps, permissions, integrations, and enforcement policy behavior • Guide customers on cloud governance and FinOps best practices: budget-to-actuals analysis, cost anomaly investigation, multi-cloud spend visibility, and rightsizing guidance • Drive adoption of new platform features and capabilities, including AI-assisted tooling, through demos, working sessions, and proactive outreach • Maintain accurate, current account health tracking in CRM after every meaningful interaction: open items, sentiment, risk flags, and next steps • Perform quarterly business reviews (Kion Objective Reviews / KORs) covering platform utilization, ROI, and forward-looking recommendations • Serve as the bridge between customers and Kion's Support team, ensuring tickets are scoped correctly, prioritized appropriately, and moving; escalating when they are not • Represent customer bug reports and feature requests in internal cross-functional reviews, with context on business impact and urgency • Attend and contribute to internal rhythms: weekly TAM Sync, Support Team Sync, Bug and Feature Review, Sprint Demos, and monthly Product leadership syncs • Partner with Account Executives on renewal cycles, expansion opportunities, and Professional Service SOWs • Contribute to the Kion Success Center knowledge base when documentation gaps are identified based on recurring customer questions • Engage customers in the Kion community Slack (Cloudunity) with release updates, answers, and discussions
Technical Account Manager, Spanish speaking
Wiz, Inc.Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. Summary As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. Ideally based in Spain and be able to speak fluent Spanish and English, you will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization. Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience. Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth. What you’ll do - Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. - Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. - Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. - Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. - Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. - Measure customers’ achievement of these key performance indicators and report those both internally and externally. - Identify and address technical issues to ensure high levels of customer satisfaction. - Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. - Advocate for customer needs across various departments (product management, support, ...). - Offer insights regarding the availability of new features in Wiz. - Program manage account escalations effectively. - Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. - Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. - Maintain up-to-date functional and technical knowledge of the Wiz platform. - Continuously monitor news related to new & emerging cloud security threats. - Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...) What you’ll bring - 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer. - Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred. - Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. - Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets. - Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. - B.S. in Computer Science, Engineering, or similar field, or equivalent experience. - Fluent Spanish and English Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. • Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. • Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. • Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, ...). • Offer insights regarding the availability of new features in Wiz. • Program manage account escalations effectively. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. • Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. • Maintain up-to-date functional and technical knowledge of the Wiz platform. • Continuously monitor news related to new & emerging cloud security threats. • Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)
