• Own a portfolio of 15-25 customer accounts and serve as their primary point of contact for all platform, technical, and relationship matters • Run high-cadence customer syncs: weekly calls with high-touch accounts and monthly syncs with the broader portfolio, with structured agendas, notes, and tracked action items • Advise customers on platform upgrades: timing, release notes highlights, known issues, and coordinating phased rollouts from sandbox to non-prod to production • Troubleshoot and own customer platform issues end-to-end, including compliance dashboard configuration, spend reporting gaps, permissions, integrations, and enforcement policy behavior • Guide customers on cloud governance and FinOps best practices: budget-to-actuals analysis, cost anomaly investigation, multi-cloud spend visibility, and rightsizing guidance • Drive adoption of new platform features and capabilities, including AI-assisted tooling, through demos, working sessions, and proactive outreach • Maintain accurate, current account health tracking in CRM after every meaningful interaction: open items, sentiment, risk flags, and next steps • Perform quarterly business reviews (Kion Objective Reviews / KORs) covering platform utilization, ROI, and forward-looking recommendations • Serve as the bridge between customers and Kion's Support team, ensuring tickets are scoped correctly, prioritized appropriately, and moving; escalating when they are not • Represent customer bug reports and feature requests in internal cross-functional reviews, with context on business impact and urgency • Attend and contribute to internal rhythms: weekly TAM Sync, Support Team Sync, Bug and Feature Review, Sprint Demos, and monthly Product leadership syncs • Partner with Account Executives on renewal cycles, expansion opportunities, and Professional Service SOWs • Contribute to the Kion Success Center knowledge base when documentation gaps are identified based on recurring customer questions • Engage customers in the Kion community Slack (Cloudunity) with release updates, answers, and discussions

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. Summary As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. Ideally based in Spain and be able to speak fluent Spanish and English, you will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization. Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience. Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth. What you’ll do - Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. - Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. - Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. - Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. - Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. - Measure customers’ achievement of these key performance indicators and report those both internally and externally. - Identify and address technical issues to ensure high levels of customer satisfaction. - Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. - Advocate for customer needs across various departments (product management, support, ...). - Offer insights regarding the availability of new features in Wiz. - Program manage account escalations effectively. - Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. - Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. - Maintain up-to-date functional and technical knowledge of the Wiz platform. - Continuously monitor news related to new & emerging cloud security threats. - Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...) What you’ll bring - 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer. - Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred. - Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution. - Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets. - Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. - B.S. in Computer Science, Engineering, or similar field, or equivalent experience. - Fluent Spanish and English Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. • Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. • Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. • Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, ...). • Offer insights regarding the availability of new features in Wiz. • Program manage account escalations effectively. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. • Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. • Maintain up-to-date functional and technical knowledge of the Wiz platform. • Continuously monitor news related to new & emerging cloud security threats. • Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

• The Technical Account Manager (TAM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities. • As a Technical Account Manager (TAM), you will serve as the true quarterback for your customers, owning engagement from onboarding through value realization, renewal, and expansion. • Combine technical fluency with executive presence to ensure customers integrate Oscilar successfully, achieve rapid ROI, and grow their relationship with us. • This is a hands-on and cross-functional role, requiring close collaboration with Solutions Architects, Product, Engineering, Account Executives, and Sales Engineers. • Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion. • Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels. • Advocate internally for customer priorities and represent their voice in roadmap discussions. • Serve as a technical liaison between customers, Engineering, and Product teams.