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Technical Account Manager
Location
United States
Posted
72 days ago
Salary
$118K - $128K / year
Seniority
Senior
Job Description
Technical Account Manager
KION Group
• Own a portfolio of 15-25 customer accounts and serve as their primary point of contact for all platform, technical, and relationship matters • Run high-cadence customer syncs: weekly calls with high-touch accounts and monthly syncs with the broader portfolio, with structured agendas, notes, and tracked action items • Advise customers on platform upgrades: timing, release notes highlights, known issues, and coordinating phased rollouts from sandbox to non-prod to production • Troubleshoot and own customer platform issues end-to-end, including compliance dashboard configuration, spend reporting gaps, permissions, integrations, and enforcement policy behavior • Guide customers on cloud governance and FinOps best practices: budget-to-actuals analysis, cost anomaly investigation, multi-cloud spend visibility, and rightsizing guidance • Drive adoption of new platform features and capabilities, including AI-assisted tooling, through demos, working sessions, and proactive outreach • Maintain accurate, current account health tracking in CRM after every meaningful interaction: open items, sentiment, risk flags, and next steps • Perform quarterly business reviews (Kion Objective Reviews / KORs) covering platform utilization, ROI, and forward-looking recommendations • Serve as the bridge between customers and Kion's Support team, ensuring tickets are scoped correctly, prioritized appropriately, and moving; escalating when they are not • Represent customer bug reports and feature requests in internal cross-functional reviews, with context on business impact and urgency • Attend and contribute to internal rhythms: weekly TAM Sync, Support Team Sync, Bug and Feature Review, Sprint Demos, and monthly Product leadership syncs • Partner with Account Executives on renewal cycles, expansion opportunities, and Professional Service SOWs • Contribute to the Kion Success Center knowledge base when documentation gaps are identified based on recurring customer questions • Engage customers in the Kion community Slack (Cloudunity) with release updates, answers, and discussions
Job Requirements
- Relationship-first mindset: you build genuine trust through consistent follow-through, technical credibility, and treating customer problems as your own
- Technical fluency in cloud infrastructure: AWS, Azure, GCP, IAM, multi-account governance, compliance frameworks (NIST, CIS, FedRAMP), and cloud cost management concepts
- Exceptional written and verbal communication skills; you calibrate your message to the audience, from cloud engineer to executive sponsor
- Strong organizational skills; you manage a complex, multi-account book without letting commitments slip or customers wonder where things stand
- Ability to interpret platform data and metrics to diagnose issues, identify adoption gaps, and drive decision-making
- Bachelor's degree in a relevant field or equivalent practical experience.
Benefits
- Remote-first culture: Work anywhere in the U.S. with flexible hours.
- Inclusive environment: We value diverse perspectives and believe great ideas come from everywhere.
- Excellent compensation and high-quality benefits: including multiple medical plan options to fit your needs and budget, Unlimited PTO, and 3% of direct compensation contribution to your 401(k) (no match required).
- Growth opportunities: Build cutting-edge cloud solutions with room to explore new technologies and career paths.
- Mission-driven work: Help organizations simplify and secure their cloud operations at scale.
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