Description The GREAT STATE TEAM is seeking a Client Service Account Specialist to join our fast-growing teams! As a Client Service Account Specialist you would act as the day-to-day liaison between the company and its clients, handling information requests, issues, and other client-related tasks. The Client Service Account Specialist helps to manage quality of service and client satisfaction by professionally, quickly, and thoroughly responding to client needs. Tasks include: interaction with clients via email, phone, meetings, written correspondence, production and analysis of client reports, settling account follow-up issues, informing internal departments of client issues/policies/changes, and acting as an advocate of client interests and service within the company. **Veterans and Military Spouses Encouraged to Apply** Essential Duties and Responsibilities: - Manage correspondence, requests for information and issues from clients in a timely, professional and thorough manner. - Assists in preparing and conducting client meetings by: gathering and formatting data on activity and performance, developing an agenda, coordinating schedules, and updating meeting trackers & follow-up items. - Facilitate meeting process by scheduling the meeting, conducting pre-meeting audits, organizing prep meetings, works with other team members to ensure there are drafts of the meeting booklet to review at the prep meetings, and being the final editor and proofreader of the meeting booklet. Documents and publishes minutes from the meeting and open up appropriate tickets that come out of the meeting. - Participates in regular internal meetings with manager, team, and staff from other departments. - Responds to internal staff inquiries regarding clients and accounts. - Produces and distributes reports on client and department activity. - Proactively communicate with clients and internal team regarding issues with their business, company changes, and ideas in order to maintain service and relationships. - Ensure company staff are informed on a proactive basis of client issues, concerns and changes so that they may be addressed most appropriately. This includes activities specifically the documentation of tickets. - Aggressively seeks out additional business opportunities with existing and prospective clients, keeping Sales, Marketing and other staff informed of such opportunities as they arise. - Learning client’s system of record as needed to complete job functions. - Supports the achievement of department goals and notifies management and teammates when problems achieving goals arise. - Works to obtain the best possible solution on the account for the company and the client. Additional Duties and Responsibilities: - Completes special projects or work duties as directed by manager. - Assist in activity that will support departmental measurements as needed. - Adheres to all FDCPA, FCRA, HIPAA and applicable laws, as well as SCS company policies. - Will assist others within the Client Service and Business Support departments in their duties when necessary. - Assist in the training and mentoring of other employees as needed. - Consistently look for ways to improve current practices and procedures to save money, improve quality, and save time. - Ensures Work Instructions are kept updated within the department and on the Company database. - Ensure all staff activities are within company quality and compliance standards, as well as client-specific protocols. - Represents SCS with the professional and ethical work standards consistent with the mission and management policy of the company. Qualifications, Skills and Experience: - 2+ years’ experience in a business-to-business, Patient Billing or, Client-Facing function. - Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding. - Ability to create, maintain, analyze and distribute reports. - Strong rapport-building and problem resolution skills. - Ability to work successfully in a fast-paced, deadline-oriented environment. - Strong organization skills. The ability to work on multiple tasks simultaneously. - Articulate written and verbal communications skills. - The ability to present in front of diverse audiences, including internal staff, clients, and industry professionals. - Strong focus upon Customer Service and deliverables and significant attention to detail. - Flexibility to travel to client meetings and conferences. We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

• Effectively collect past due AR using a variety of collection methods, techniques, and legal claims • Focus on root causes of non-payment while bringing past due accounts to a current status • Regularly review AR and set priorities for effective collection • Negotiate payment arrangements, issue payment commitment letters, and follow up appropriately • Collaborate with project managers to research reasons for non-payment and take appropriate actions • Maintain accurate records of customer payment status and escalate high-risk situations to the management team

This is a remote position. As an Accounts Receivable Specialist, you will assist the department with cash receipt processes, procedures, and policies to ensure client accounts receivable balances are accurate and delinquent items are being followed up on according to firm guidelines. What will you do: - Processing daily ACH and wire transfer data received from our banks. - Depositing checks. - Processing credit card receipts. - Process commission invoices related to cash receipts that are flagged as un-invoiced commissions. - Application of all the above cash received to client invoices. - Assist with the research and application of accumulated client credits (retainers, on-account credits, unapplied cash credits). - Maintain collection notes within internal collections system and follow-up with relevant parties weekly. - Assist in maintaining the routing of internal accounts receivable reports and related invoices to appropriate employees. Requirements - Bachelor’s degree preferred - Physical Demands and Work Environment: - Standing, walking, crouching, and regular lifting up to 15 pounds. - Frequent use of hands and reaching with hands and arms. - Regularly talking, hearing, seeing, and sitting. - Moderate to loud noise level. - Risk of electrical shock. - Professional Service Environment Experience - Aderant Experience (or equivalent system) - Strong Attention to Detail - Proficiency with Data Entry Benefits - AD&D insurance - Paid holidays - Disability insurance - Health insurance - Dental insurance - Flexible spending account - Paid time off - Vision insurance - 401(k) matching - Pet insurance - Work from home

RigUp is hiring an Analyst, Accounts Receivable to support the accuracy, integrity, and scalability of Accounts Receivable operations across the Collections and Cash Applications functions within the Finance & Accounting organization. This role partners closely with Invoicing, Sales, Credit, Accounting, Data, and Systems teams to deliver operational reporting, financial analysis, and process improvements that strengthen the efficiency of the Accounts Receivable lifecycle. The Analyst contributes to operational reporting, reconciliation analysis, and workflow optimization initiatives that improve visibility into AR performance and reduce manual effort across Collections & Cash Applications. Success in this role is defined by the Analyst's ability to identify issues early through improved reporting visibility, proactively analyze operational trends, and design tools or process improvements that increase accuracy and efficiency. During periods of constrained bandwidth or when onboarding new or complex customers, this role will step in to support AR activities requiring discovery, documentation, and workflow design before accounts transition to steady-state ownership within the Collections and Cash Applications teams. Why Join Us? At RigUp, we're transforming the way the energy industry connects skilled professionals with the companies that need them most. As part of the Finance & Accounting organization, you'll play a key role in building scalable financial operations that support a rapidly growing business. You'll have the opportunity to contribute to meaningful operational changes, support complex customer environments, and help shape the future of AR operations as the company scales. We're looking for someone who thrives in a fast-paced environment, enjoys digging into data to uncover insights, and is excited to build systems that make work easier and more effective for the entire organization. What you'll be doing: AR Operations Analysis & Reporting: - Support recurring and ad-hoc reporting that provides visibility into AR performance, collections activity, payment application trends, and operational KPIs. - Investigate discrepancies across AR data sources including ERP systems, third-party invoicing platforms, and customer portals. - Identify opportunities to improve reporting visibility and automate operational reporting to enable earlier detection of issues impacting collections or payment applications. - Identify opportunities to automate reporting and improve real-time data availability, enabling earlier detection of issues impacting collections or payment applications. - Partner with Accounting and FP&A to reconcile discrepancies, and support month-end close reporting related to AR activity. - Investigate variances and inconsistencies, escalating issues and contributing to timely resolution. Process Improvement & Systems Support: - Identify and design improvements to workflows across Collections and Cash Applications, with a focus on scalability, efficiency, and financial accuracy. - Evaluate existing operational processes to identify gaps and develop scalable solutions that reduce manual effort. - Independently develop tools, templates, and reporting resources that improve operational efficiency and data reliability. - Participate in User Acceptance Testing (UAT) for system changes impacting AR reporting, cash application workflows, or reconciliation processes. - Collaborate with Product, Engineering, and Data teams to ensure operational and reporting requirements are clearly understood and validated. - Document and maintain workflows, reporting logic, and operational processes to ensure consistency and transparency across the team. Complex Account Support & Cross-Functional Enablement - Support the onboarding or stabilization of new or complex customers that require investigation, process discovery, or workflow development. - Perform discovery of customer-specific invoicing, payroll, payment, AR, and reporting requirements in partnership with Account Management. - Conduct discovery of customer-specific invoicing, payment, and reconciliation requirements in partnership with Sales and Invoicing teams. - Design and document workflows that support collections tracking, payment application processes, and reporting visibility. - Assist in reconciling complex accounts involving multiple payment sources, third-party invoicing platforms, or non-standard billing structures. - Act as a coordination point across Collections, Cash Applications, Invoicing, and Sales during periods requiring additional operational support. Experience and Education Requirements: - Bachelor's degree in Accounting, Finance, Business Administration, or equivalent experience. - 2-4+ years of experience in financial operations, invoicing, billing, collections, or accounts receivable. - Experience building automation tools, macros, or workflow improvements using Excel, Google Sheets, or scripting tools. - Hands-on experience with ERP systems (NetSuite or comparable), including invoicing, payments, and reporting. - Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and recommend solutions. - Experience working with large or unstructured datasets, with the ability to transform data into meaningful insights. - Proven ability to independently analyze operational processes, identify gaps, and implement improvements. - Proven ability to perform and manage work in a fast-paced, high-volume environment with competing priorities. - Demonstrated ability to communicate and explain financial information clearly to both technical and non-technical audiences. - Strong communication skills with the ability to collaborate cross-functionally across Finance, Accounting, Invoicing, Sales, Data, and Systems teams. - High attention to detail with strong documentation and process design skills, and commitment to financial accuracy and integrity. Additional experience preferred, but not required: - Experience working with third-party invoicing or vendor management systems (e.g., OpenInvoice, Ariba, Fieldglass, Cortex, or similar). - Experience supporting complex or customized client billing, payroll, or payment arrangements. - Familiarity with Salesforce, Sigma, Tableau, SQL or similar reporting and data platforms. - Exposure to process automation, AI-supported validation, or systems enhancement initiatives. - Experience in staffing, labor services, or energy-related industries. Essential Job Functions: - Regular, on-time attendance - Ability to travel 10% of the time - Ability to communicate effectively - Ability to use office equipment such as a computer, copier and telephone - Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel - Occasionally remain in a stationary position, often standing or sitting for prolonged periods