State Collection Service

Role Description The GREAT STATE TEAM is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing teams! As an Account Resolution Representative, you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. Veterans and Military Spouses Encouraged to Apply - Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity - Utilize negotiating and customer service skills to achieve positive results - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications - 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties - Ability to enter and update data on company and/or client systems in an accurate, timely manner - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Focus upon customer service and deliverables - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment Requirements - The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload - Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage - $16.00/hr plus monthly commission opportunities - Bilingual: $18.00/hr plus monthly commission opportunities - $500 guaranteed monthly bonus for the first 90 days Schedule - Monday through Thursday, three days from 8:00am - 5:00pm - One evening from 11:00am - 8:00pm - Fridays from 8:00am - 5:00pm with one closing shift per month from 10:00am - 7:00pm - One Saturday per month from 9:00am - 1:00pm CST - Note: these hours may vary during daylight savings time. Benefits - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided - * Benefits eligibility is dependent upon FTE Status and Position Company Description State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474. Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM.

Description The GREAT STATE TEAM is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity - Utilize negotiating and customer service skills to achieve positive results - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: - 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties - Ability to enter and update data on company and/or client systems in an accurate, timely manner - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Focus upon customer service and deliverables - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment Internet Requirements: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: - $16.00/hr plus monthly commission opportunities - Bilingual: $18.00/hr plus monthly commission opportunities - $500 guaranteed monthly bonus for the first 90 days Schedule: - Monday through Thursday, three days from 8:00am - 5:00pm, one evening from 11:00am - 8:00pm, Fridays from 8:00am - 5:00pm with one closing shift per month from 10:00am - 7:00pm, and one Saturday per month from 9:00am - 1:00pm CST. Note: these hours may vary during daylight savings time. We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM

Description The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary - Responds to requests for information by patient/account holders in a professional, thorough, explainable manner - Acts to gain payment or arrangement of payment on behalf of the client as appropriate - Follows client-specific protocols and policies when carrying out duties - Investigates and responds to client enquiries as needed - Enters and monitors payment arrangements - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: - 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties - Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment - Bilingual candidates will provide additional support for bilingual calls Internet Requirements: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: - Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! - Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position. Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

Description The GREAT STATE TEAM is seeking a Remote Extended Business Office (EBO) Manager to join our fast-growing teams! As an EBO Manager you would manage the performance, workflow, activity, standard of service, and revenue deliverables of the entire EBO Department. The EBO Manager oversees the work of the EBO Supervisor Group, prepares and adheres to the department budget, and works to set goals for the department and its staff. The EBO Manage acts to train/coach supervisory staff, work to resolve department personnel issues, and act as decision-maker during the recruitment process as required. The position has overall responsibility for the efficient operation of the EBO department, the management of its personnel, and the performance of the department to required company, client and regulatory standards. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Monitors and manages performance, activity, and quality of the EBO Supervisory group and their teams. - Manages the scheduling, attendance and workflow of the department to maximize results for company, client, and members of the public. - Coaches and develops supervisory and department personnel. - Partners with training to update and maintain department-specific training material. - Ensures training of staff within the department positively assists with operational and retention efforts. - Ensures changes/updates to policies, protocols, and information within the department are rapidly and accurately distributed to all relevant staff. - Partners with Director of Operations and the senior management group to create and implement strategic initiatives and ideas for the EBO department. - Interviews and screens job applicants for department positions as required. - Handles personnel and disciplinary issues for department staff as needed, including department supervisors. - Creates and conducts formal performance appraisals for staff. - Completes assigned reporting and administrative tasks as required by the department. - Leads meetings and presentations for company staff and clients. Holds regular internal meetings with supervisory and other staff regarding department operations. - Maintains internal and external complaint and personnel incident logs. - Partners with client services, liaising and responding to Clients regarding information requests and issues as needed as well as attending client meetings as needed - Ensure budgetary, staff and activity planning for the department is completed on a strategic, proactive basis. - Works with company Sales and Marketing function to assist with their department activities as required. - Reviews and replies to client audits, responding to audit results and making recommendations as necessary. - Utilizes the company PPMS and other quality processes to maintain and improve the standard of quality and service within the department. - Reviews and monitors team performance, ensuring that the team is operating efficiently and meeting all contractual service level agreements. - Supports and demonstrates company core values Additional Duties and Responsibilities: - Completes special projects or other work duties as assigned. - Participates in the resolution of client issues and nonconformities as needed. - Adheres to all FDCPA, FCRA, HIPAA and applicable laws. - Attend ACA’s Code of Ethics training annually. - Adheres to all SCS policies as stated in the Handbook. - Will assist others within the department in their duties when necessary. - Represents SCS with the professional and ethical work standards consistent with the mission and management policy of the company. - Ensures all staff activities are within company quality and compliance standards, as well as client-specific protocols. - Utilizes company and client information systems successfully to gain results as a part of daily duties. Qualifications, Skills, and Experience: - 2+ years experience managing a department in a Call Center, Customer Service or Patient Billing function where contact with the public was a part of daily staff duties. - Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration. - Previous experience overseeing other supervisory staff. - A record of success in carrying out duties such as: performance management, handling disciplinary/personnel issues, staffing/interviewing, reporting, scheduling, and coaching/training. - Strategic, workflow and budgetary management experience. - Personal Computing skills, including MS-Word, MS-Excel, MS-Powerpoint, MS-Outlook, Internet, and keyboarding. - Ability to enter and update data on company and client systems in an accurate, timely manner. - Ability to work successfully in a fast-paced, deadline-oriented environment. With a record of managing projects and initiatives to completion. - Strong organization skills with a focus on attention to detail as well as the ability to work on multiple tasks simultaneously. - Articulate written and verbal communication skills and the ability communicate with remote staff, effectively and timely - Focus upon customer service and deliverables ensuring that information provided to clients is accurate. We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

Description The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary - Responds to requests for information by patient/account holders in a professional, thorough, explainable manner - Acts to gain payment or arrangement of payment on behalf of the client as appropriate - Follows client-specific protocols and policies when carrying out duties - Investigates and responds to client enquiries as needed - Enters and monitors payment arrangements - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: - 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties - Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment - Bilingual candidates will provide additional support for bilingual calls Internet Requirements: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: - Bilingual Remote: $18.00/hr with the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! - Non Bilingual Remote: $16.00/hr with the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of a criminal background check and references. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position. Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

Description The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary - Responds to requests for information by patient/account holders in a professional, thorough, explainable manner - Acts to gain payment or arrangement of payment on behalf of the client as appropriate - Follows client-specific protocols and policies when carrying out duties - Investigates and responds to client enquiries as needed - Enters and monitors payment arrangements - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: - 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties - Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment - Bilingual candidates will provide additional support for bilingual calls Internet Requirements: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: - Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! - Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position. Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

Description The GREAT STATE TEAM is seeking a Client Service Account Specialist to join our fast-growing teams! As a Client Service Account Specialist you would act as the day-to-day liaison between the company and its clients, handling information requests, issues, and other client-related tasks. The Client Service Account Specialist helps to manage quality of service and client satisfaction by professionally, quickly, and thoroughly responding to client needs. Tasks include: interaction with clients via email, phone, meetings, written correspondence, production and analysis of client reports, settling account follow-up issues, informing internal departments of client issues/policies/changes, and acting as an advocate of client interests and service within the company. **Veterans and Military Spouses Encouraged to Apply** Essential Duties and Responsibilities: - Manage correspondence, requests for information and issues from clients in a timely, professional and thorough manner. - Assists in preparing and conducting client meetings by: gathering and formatting data on activity and performance, developing an agenda, coordinating schedules, and updating meeting trackers & follow-up items. - Facilitate meeting process by scheduling the meeting, conducting pre-meeting audits, organizing prep meetings, works with other team members to ensure there are drafts of the meeting booklet to review at the prep meetings, and being the final editor and proofreader of the meeting booklet. Documents and publishes minutes from the meeting and open up appropriate tickets that come out of the meeting. - Participates in regular internal meetings with manager, team, and staff from other departments. - Responds to internal staff inquiries regarding clients and accounts. - Produces and distributes reports on client and department activity. - Proactively communicate with clients and internal team regarding issues with their business, company changes, and ideas in order to maintain service and relationships. - Ensure company staff are informed on a proactive basis of client issues, concerns and changes so that they may be addressed most appropriately. This includes activities specifically the documentation of tickets. - Aggressively seeks out additional business opportunities with existing and prospective clients, keeping Sales, Marketing and other staff informed of such opportunities as they arise. - Learning client’s system of record as needed to complete job functions. - Supports the achievement of department goals and notifies management and teammates when problems achieving goals arise. - Works to obtain the best possible solution on the account for the company and the client. Additional Duties and Responsibilities: - Completes special projects or work duties as directed by manager. - Assist in activity that will support departmental measurements as needed. - Adheres to all FDCPA, FCRA, HIPAA and applicable laws, as well as SCS company policies. - Will assist others within the Client Service and Business Support departments in their duties when necessary. - Assist in the training and mentoring of other employees as needed. - Consistently look for ways to improve current practices and procedures to save money, improve quality, and save time. - Ensures Work Instructions are kept updated within the department and on the Company database. - Ensure all staff activities are within company quality and compliance standards, as well as client-specific protocols. - Represents SCS with the professional and ethical work standards consistent with the mission and management policy of the company. Qualifications, Skills and Experience: - 2+ years’ experience in a business-to-business, Patient Billing or, Client-Facing function. - Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding. - Ability to create, maintain, analyze and distribute reports. - Strong rapport-building and problem resolution skills. - Ability to work successfully in a fast-paced, deadline-oriented environment. - Strong organization skills. The ability to work on multiple tasks simultaneously. - Articulate written and verbal communications skills. - The ability to present in front of diverse audiences, including internal staff, clients, and industry professionals. - Strong focus upon Customer Service and deliverables and significant attention to detail. - Flexibility to travel to client meetings and conferences. We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

Description The GREAT STATE TEAM is seeking a Remote Extended Business Office (EBO) Senior Supervisor to join our fast-growing teams! As an EBO Senior Supervisor you would manage the performance, workflow, activity, standard of service, and revenue deliverables of the EBO Department. The EBO Sr. Supervisor oversees the work of the assigned EBO Supervisor Group, working to set goals and initiatives for the department and its staff. The EBO Sr. Supervisors acts to train/coach employees and supervisors, work to resolve department personnel issues, and act as decision-maker during the recruitment process as required as well as support and motivate the team to maintain a high level of engagement from their staff. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Monitors and manages performance, activity, and quality of the EBO department. - Works with training department to ensure department-specific training material is up to date. - Ensures training of staff within the department positively assists with production and retention efforts. - Ensures changes/updates to policies, protocols, and information within the department are rapidly and accurately distributed to all relevant staff. - Partners EBO Manager(s) to create and implement strategic initiatives and ideas for the EBO department. - Coordinates the staffing, including the recruitment, hiring, cross-training, and assignment of staff to cover daily business operations - Leads/Participates in meetings regarding EBO team & department issues. - Handles personnel and disciplinary issues for department staff as needed. - Creates and conducts formal performance appraisals when required. - Acts as company representative, liaising and responding to Clients regarding information requests and issues as needed. - Mentor EBO Representatives and Supervisors to become better professionals, decision makers, and employees - Provide feedback to personnel on a regular basis of both strengths and opportunities - Completes special projects or work duties as directed by the Director of Operations and EBO Managers Additional Duties and Responsibilities: - Represents SCS with the professional and ethical work standards consistent with the mission and management policy of the company. - Ensures all staff activities are within company quality and compliance standards, as well as client-specific protocols. - Utilizes company and client information systems successfully to gain results as a part of daily duties. - Exhibit all company core values. - Works closely with the dialer team to ensure efficient inventory work efforts. - Consistently look for ways to improve current practices and procedures to save money, improve quality, and save time - Handles complaint calls when they escalate beyond the EBO Supervisors - Assists in fielding EBO leadership or representative questions - Represent the department and company at off-site meetings with clients as needed. - Adheres to all FDCPA, FCRA, HIPAA and applicable laws. - Attend ACA’s Code of Ethics training annually. - Adheres to all SCS policies as stated in the Handbook. - Will assist others within the department in their duties when necessary. Qualifications, Skills, and Experience: - 2+ years’ experience managing a department in a Call Center, Customer Service or Patient Billing function where contact with the public was a part of daily staff duties. - A record of success in carrying out duties such as performance management, handling disciplinary/personnel issues, scheduling, and coaching/training. - Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding. - Ability to work successfully in a fast-paced, deadline-oriented environment. - Strong written and verbal communication skills, including the ability to question, resolve conflict, handle objections, and respond to requests for information. We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

Description The GREAT STATE TEAM is seeking a Remote Extended Business Office (EBO) Supervisor to join our fast-growing teams! As an EBO Supervisor you will manage the performance, workflow, activity and standard of service for our EBO Customer Service Representatives who act directly in clients’ names to provide information to patients/account holders, resolve billing and payment issues, and collect payment in order to support client and public alike. The EBO Supervisor works to perform the duties below, as well as coach/train, handle escalated patient and client issues, ensure quality/compliance, and manage personnel matters. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Monitors and manages performance, activity, and quality of assigned EBO Representatives in their teams. - Manages the scheduling, attendance and workflow of their team to maximize results for company, client, and members of the public. - Acts as supervisory backup in support of other department personnel. - Coaches and trains team and department personnel as required. Updates and maintains department-specific training material. - Ensures changes/updates to policies, protocols, and information within the department are rapidly and accurately distributed to all relevant staff. - Helps to make suggestions and implement ideas that improve team and department performance. - Interviews and screens job applicants for department positions. - Handles personnel and disciplinary issues for assigned staff as required. - Creates and conducts formal performance appraisals for assigned staff. - Completes assigned reporting and administrative tasks as required by the department. - Leads/Participates in meetings regarding EBO team & department issues. - Makes/answers escalated calls in the name of the client in order to resolve billing and payment issues as necessary. - Ensures staff handle client and account holder correspondence with accuracy, timeliness and according to protocol. - Maintains internal and external compliant and personnel incident logs. - Acts as company representative, liaising and responding to Clients regarding information requests and issues as needed. Additional Duties and Responsibilities: - Completes special projects or other work duties as assigned. - Participates in the resolution of client issues and nonconformities as needed. - Adheres to all FDCPA, FCRA, HIPAA and applicable laws. - Attend ACA’s Code of Ethics training annually. - Adheres to all SCS policies as stated in the Handbook. - Will assist others within the department in their duties when necessary. - Represents SCS with the professional and ethical work standards consistent with the mission and management policy of the company. - Ensures all staff activities are within company quality and compliance standards, as well as client-specific protocols. - Utilizes company and client information systems successfully to gain results as a part of daily duties. Qualifications, Skills, and Experience: - 2+ years experience acting as Team Lead or Supervisor in a Call Center or Customer Service function where contact with the public was a part of daily duties. - Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration. - Previous experience overseeing others, including duties such as: performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training. - Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding - Ability to enter and update data on company and client systems in an accurate, timely manner. - Experience with Artiva HealthCare and/or FACS a plus - Ability to work successfully in a fast-paced, deadline-oriented environment. - Strong organization skills. The ability to work on multiple tasks simultaneously. - Articulate written and verbal communication skills. - Focus upon customer service and deliverables. - Significant attention to detail. We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

Description The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Bilingual Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary - Responds to requests for information by patient/account holders in a professional, thorough, explainable manner - Acts to gain payment or arrangement of payment on behalf of the client as appropriate - Follows client-specific protocols and policies when carrying out duties - Investigates and responds to client enquiries as needed - Enters and monitors payment arrangements - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: - 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties - Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment - Bilingual candidates will provide additional support for bilingual calls Internet Requirements: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: - Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! - Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of a criminal background check and references. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position. Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM