• Manage a dedicated portfolio of high-growth customers, establishing yourself as their trusted business advisor and primary point of contact. • Develop a deep understanding of each customer's business, their key objectives, and their technical roadmap to create and account plans that ensure Render is delivering maximum value. • Proactively identify and mitigate churn risks by addressing customer concerns, articulating Render's scalability, and reinforcing the value proposition. • Drive account expansion by identifying opportunities to convert customers from month-to-month to committed annual contracts and lead the upsell motion. • Collaborate closely with our Customer Engineers, who own the technical relationship with developers, to present a unified front and ensure customers are both technically successful and strategically aligned. • Lead regular business reviews with key stakeholders to showcase ROI, review progress against goals, and uncover new opportunities for partnership. • Serve as the voice of your customers internally, sharing their feedback and insights with our Product and Engineering teams. • Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.

Role Description Join our team at the TELUS Data & Trust Office, where we provide world-class, innovative privacy solutions. We partner with teams across the organization to advance our corporate priorities, support innovation, and safeguard our customers' privacy. As the Senior Data & Trust Manager for TELUS Agriculture & Consumer Goods, supported by the Director of Data Strategy & Partner Services, you will: - Ensure all TAC data initiatives meet rigorous privacy, security, and ethical standards. - Collaborate with, advise, and guide the business in addressing privacy and data considerations. - Advocate for TELUS’ Trust Model as the fundamental driver for all decisions around data. Qualifications - Demonstrated ability to enable emerging technologies related to privacy and AI laws, data ethics, and data governance. - Valued for knowledge and expertise in applying privacy and regulatory laws, guidance, and best practices. - Trusted as a collaborative partner who acts with integrity and applies critical thinking. - Demonstrated track record of defining and delivering measurable outcomes in a complex stakeholder environment. - Skilled influencer and negotiator with strong conflict resolution skills. - Comfortable with ambiguity and recognized for decision-making in a fluid environment. - Ability to effectively communicate complex concepts to non-experts. - Minimum 5 years of industry experience in data ethics, AI, operational data governance, privacy, and/or data protection. - Certified International Association of Privacy Professional (IAPP) or willingness to become certified within 6 months. Requirements - Bilingualism in English and French, verbal and/or written (great-to-haves). - Legal background/experience (great-to-haves). - Experience working in a large, matrixed organization (great-to-haves). - Advanced knowledge of English required for interaction with external and internal parties. Company Description

• Serve as the primary point of contact for assigned Nextech clients • Monitor and analyze key performance indicators (KPIs) • Develop and execute action plans to improve financial outcomes for clients • Investigate and resolve client issues related to claims and payments

• Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement. • Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning. • Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions. • Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance. • Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership. • Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs. • Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance. • Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement. • Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards. • Drive account growth and retention by identifying opportunities for new services or expanded partnerships. • Support contract renewals, pricing discussions, and proposal development for strategic accounts. • Proactively address risk areas and implement retention strategies for at-risk clients. • Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing. • Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program. • Ensure compliance with all applicable government regulations and industry standards. • Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.