Assembly™ Health delivers revenue cycle management and back-office solutions to support quality care.
Director of RCM Account Management
Location
United States
Posted
52 days ago
Salary
$90K - $110K / year
Seniority
Lead
Job Description
Director of RCM Account Management
Assembly Health
• Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement. • Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning. • Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions. • Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance. • Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership. • Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs. • Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance. • Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement. • Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards. • Drive account growth and retention by identifying opportunities for new services or expanded partnerships. • Support contract renewals, pricing discussions, and proposal development for strategic accounts. • Proactively address risk areas and implement retention strategies for at-risk clients. • Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing. • Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program. • Ensure compliance with all applicable government regulations and industry standards. • Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.
Job Requirements
- Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience.
- 8+ years of progressive experience in revenue cycle management or healthcare operations.
- 5+ years in a leadership role, managing client-facing account management teams.
- Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives.
- Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight
- Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.).
- Experience with RCM platforms (Nextech P+ and Nexcloud preferred), automation tools, and a strong technical aptitude.
- Strategic thinker with strong analytical and problem-solving capabilities.
- Exceptional communication, relationship management, and organizational skills with a client first mindset.
- Adaptable to change and willingness to learn different processes—we are Assemblers, after all!
- Ability to perform effectively in a fast-paced and dynamic environment.
- Prolonged periods of sitting at a desk and working on a computer; ability to occasionally lift or carry up to 10 pounds.
Benefits
- Comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.
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