• Consistently achieve or exceed sales quotas • Garner referrals from your network and existing customers • Generate and cultivate leads beyond provided systems • Manage customers throughout the sales cycle • Maintain up-to-date and accurate CRM usage • Conduct extensive outreach to build a sustainable pipeline • Cross-sell and upsell customers with suitable recommendations • Communicate regularly with customers and internal teams

Req ID: 365820 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Arch. Presales Senior Manager to join our team in Plano, Texas (US-TX), United States (US). Job Title: ServiceNow Pre-Sales Solution Consultant Location: Remote (with occasional travel as needed) Role Overview: NTT DATA is seeking a dynamic and experienced ServiceNow Pre-Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. This role will lead complex, cross platform, multiple industries pre-sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, alliances to accelerating customer, partner outcomes and practice growth. Key Responsibilities: Pre‑Sales Leadership & Deal Strategy - Support opportunity qualification and Lead discovery, and solution strategy for complex multi‑industry pursuits; establish win themes and differentiation by vertical and the depth of the solution. - Create a end to value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators. - Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense. AI & Cross‑Platform Solution Design - Design end‑to‑end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes. - Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps. - Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications. - Estimate effort, define scope, and align deliverables with client expectations and budget constraints. - Support pricing strategies and resource planning for the phases of the engagement. Value Engineering - Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs. - Prototype user‑centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine—and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech). - Create outcome‑based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM - Create/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach. - Build sales and pre‑sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one‑pagers, customer stories). Qualifications: - 6-8 years of pre‑sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms). - Proven expertise in complex, cross‑industry deals: discovery through close, executive storytelling, solution governance. - Deep hands‑on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes. - Excellence in value‑based solutioning, value journey creation (TCO/ROI), and outcome‑centric road mapping. - Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners. - Proven ServiceNow partner/SI ecosystem experience (co‑sell, co‑market, and delivery alignment with ServiceNow) - Exceptional communication, problem solving, and design thinking skills; comfortable leading C‑suite conversations and technical deep dives. - Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent experience - Certification: Pre-sales accreditation, CTA, CSA, CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM), Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is4110,000 TO $170,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. #LI-NAM #NASALES About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

• Develop and maintain security operational plans, SOPs, and compliance documentation. • Ensure adherence to 32 CFR Part 117 NISPOM and contract-specific requirements. • Conduct audits, self-inspections, and support DCSA reviews. • Investigate security incidents and recommend corrective actions. • Serve as the primary liaison with DCSA for all FCL-related actions. • Conduct annual self-inspections, facility audits, and support DCSA Security Vulnerability Assessments. • Initiate, manage, and track personnel security clearance investigations from submission through adjudication. • Maintain all personnel security files, briefing records, and reinvestigation timelines. • Conduct initial security briefings, annual refresher training, pre/post foreign travel briefings. • Identify clearance requirements on all new contracts and task orders. • Coordinate with HR and Program Managers to ensure all staff, subcontractors, and consultants hold appropriate clearances before access is granted. • Administer the Insider Threat Program (as ITPSO) and report incidents to appropriate government channels. • Coordinate visit requests and enforce need-to-know principles. • Deliver security training and awareness programs.

Overview Do you want to help customers secure their environment and maximize the value of Microsoft cloud services? Are you eager to interact with clients and protect their data? Join us in one of Microsoft's fastest-growing businesses where our mission is to make the world a safe place. We are the Product Health & Escalation team, within the Security Customer Experience Engineering organization at Microsoft. We are here to deliver exceptional customer experience by leveraging our team’s diverse strengths and unwavering commitment to empathy, integrity, and continuous improvement. We advocate and evangelize for our customers within Microsoft, ensuring their product needs are met through proactive escalation management and effective collaboration within engineering and partner teams. By being there when our customers need us the most, and boldly doing the right thing, we retain trust. About the role As a Security Customer Experience Engineer II within the Product Health & Escalation team, you will be responsible to directly own and resolve critical escalations raised by Microsoft’s top Security customers focused on the Microsoft Purview suite. You will manage response to customer escalation requests via phone, email, or web, representing a 24x7x365 available Microsoft Security Engineering team. As a subject matter expert in Microsoft Purview, you will routinely engage with feature teams, account teams, solution architects, and senior leadership to manage deeply technical customer issues that result in overall product design improvement and accelerate customer adoption. You will have an opportunity to be at the forefront of emerging technologies, and as you learn and grow you will have opportunities to contribute to the technical growth of your peers. In this role we are seeking individuals who put the customers first, demonstrate empathy, possess strong communication skills, have a growth mindset, and can maintain deep technical expertise in the Microsoft Purview portfolio of services. Successful candidates will join one of the most customer-connected engineering teams at Microsoft. This is a technical role in a fast-paced team within Security Engineering that involves direct interaction with a varied set of stakeholders within Microsoft. The ideal candidate should have extensive experience in a technical role leading complex and highly visible customer engagements. Throughout their career, they must have managed situations where stakes were high, exhibited situational leadership, developed excellent negotiation skills, and refined their ability to communicate complex technical information effectively through verbal and written communication. They will have used data-driven decision-making, are comfortable with ambiguity, and demonstrated aptitude for quickly acquiring new skills. #PurviewJobs #MicrosoftSecurity Responsibilities - Directly engage and respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a 24x7x365 global Purview engineering team. - Deeply engage with Solution Architects, Product Managers, and Support Engineers to understand customer architecture, break/fix issues, and business operations as you help resolve critical escalations in a swift manner. - Share insights and recommendations with customers, support, and account teams as well as help contribute to customer-facing documentation to ensure self-remediation to known product issues. - Collaborate with software engineers to diagnose, troubleshoot, and resolve complex product problems. - Maintain technical depth in the Microsoft Purview suite as you actively troubleshoot and resolve customer issues pertaining to information protection, data loss prevention, data lifecycle management and governance. - Utilize your knowledge and expertise to mentor others and support the technical development of an international team. - Communicate with customers to provide updates and gather additional information as needed. - Provide insights and feedback to Engineering and Product Management teams to drive continuous improvement. - Collaborate with engineering on new feature design and testing to ensure customers success Qualifications - Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. Other Qualifications: - 4+ year experience in deep technical role in IT, Technical Support, Consulting, Program Management or similar roles and hands-on experience with Microsoft Security and Compliance technologies such as Information Protection, Endpoint Data Loss Prevention, eDiscovery, Data Lifecycle Management, Insider Risk Management, Sensitive Information Types and/or Exchange, Office 365, and Microsoft Defender. - 2+ year experience directly engaging and managing customer relationships in consultative or account management-oriented roles. Preferred Qualifications - Bachelor's Degree in Engineering, Computer Science, or related field - 4+ year(s) experience in software industry experience related to technology - OR equivalent experience. - 6+ year experience in deep technical role in IT, Technical Support, Consulting, Program Management or similar roles and hands-on experience with Microsoft Security and Compliance technologies such as Information Protection, Endpoint Data Loss Prevention, eDiscovery, Data Lifecycle Management, Insider Risk Management, Sensitive Information Types and/or Exchange, Office 365, and Microsoft Defender. - 4+ year experience directly engaging and managing customer relationships in consultative or account management-oriented roles. - Demonstrated exceptional written and verbal communication skills with ability to adjust communication style based on the audience. - Demonstrated ability to collaborate across teams and overcome obstacles by resolving issues regardless of team boundaries. - Demonstrated passion for data driven decision making to help diagnose, resolve, and improve service offerings. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:  Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Customer Experience Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.