LINK

• Develop high-quality, visually engaging deliverables such as infographics, charts, diagrams, wireframes, prototypes, dashboards, briefs and presentation visuals • Translate dense, technical or ambiguous information into structured, accessible and visually compelling formats • Co-create visual systems, frameworks, and narratives that support strategy, research and decision making • Produce materials optimized for both print and digital environments • Apply human-centered design principles to every stage of the design process, from understanding user needs to testing visual solutions. • Collaborate closely with strategists, researchers, and subject-matter experts to ensure visuals reflect real user needs and client goals • Iterate rapidly based on stakeholder feedback data insights and testing • Understand client challenges and translate them into clear, tailored visual artifacts that drive clarity and alignment • Work with the strategist to engage with client to define goals, clarify requirements, gather inputs and present design solutions • Work efficiently under tight timelines and shifting priorities • Support the development of templates, visual standards, and repeatable

• Lead deep collaboration with engineering teams and subject matter experts to shape strategy grounded in technical realities and human needs. • Act as a strategic bridge between technical and non-technical stakeholders, aligning perspectives and driving shared understanding at the program and portfolio levels. • Inform product, service, and program strategy through research-driven insights that influence direction, prioritization, and decision-making. • Define content strategy, information architecture, and experience frameworks, guiding wireframing and content mapping efforts across teams. • Set direction for information designers and partner with strategists and designers to develop high-impact visual frameworks, journey maps, and decision-support tools. • Translate complex systems, research findings, and trade-offs into visualizations that enable executive-level evaluation and confident decision-making. • Elevate the clarity and rigor of research communication through compelling, accessible visual narratives. • Design and lead high-stakes workshops, design sprints, and co-creation sessions that align diverse stakeholders and advance strategic outcomes. • Develop human-centered facilitation approaches, agendas, and materials that enable government teams to collaborate, innovate, and navigate complexity. • Synthesize qualitative and quantitative inputs from workshops to surface critical insights, strategic opportunities, and alignment or decision gaps that inform next steps. • Lead the planning and execution of mixed-method user research, including interviews, contextual inquiry, and stakeholder analysis, to inform strategy and design direction. • Synthesize complex research into actionable insights, opportunity areas, and strategic recommendations that influence senior stakeholders. • Translate technical and policy-heavy concepts into clear, human-centered narratives that resonate with diverse audiences. • Oversee and conduct primary and secondary research, integrating qualitative and quantitative findings into cohesive strategic perspectives.

Who We Are: LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners. At LINK, we partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories. Let us be your partners in change. About the Opportunity: LINK is actively seeking a Senior Strategist to join our dynamic team, where we leverage strong partnerships and a robust portfolio of clients across diverse industries. As a Senior Strategist, you will interface directly with clients to understand their unique challenges, provide consultative strategy and executive solutions, distill narratives from client provided content and work with the creative team to execute visual products appropriate to the client’s brand, industry and culture. You will work with team members across the organization to uncover meaningful insights, build game changing strategies and deliver client-oriented solutions. Qualifications: - Bachelor’s degree in Journalism, Communication, English, Business, or a related field - 10+ years of experience in strategic communication, public affairs, program management, or strategy development - Ability to build and maintain robust client relationships and foster positive interpersonal connections - Interest in visual storytelling, including data visualization and conceptualizing abstract ideas - Excellent organizational skills with the ability to manage multiple projects simultaneously, maintaining a strong focus on accuracy and attention to detail - Exceptional written and verbal communication skills, with the ability to communicate in a clear, approachable, and knowledgeable manner Responsibilities: Client Partnership & Strategic Leadership - Partner directly with clients to understand challenges, capture requirements, and define missions, visions, goals, and KPIs/OKRs. - Collaborate with clients through well-designed meetings and workshops to co-create solutions and gather critical inputs. - Perform high-quality primary and secondary research to inform strategic direction. - Apply human-centered design and design-thinking principles to complex problem sets. - Work iteratively by proactively gathering feedback from clients and internal partners to refine solutions. - Identify opportunities to create tangible business value through current-state assessments and high-level requirement definition. - Develop and maintain strong client relationships, including managing external stakeholders and converting new requests into business opportunities. - Oversee multiple client engagements, ensuring alignment, clarity, and strategic impact across projects. Content, Storytelling & Project Execution - Elevate content quality and thought leadership in partnership with the Strategy Competency Manager, ensuring strong standards for deliverables. - Translate ideas into compelling strategic narratives, campaigns, and solutions. - Identify content structures, hierarchies, and visual concepts for storytelling products, including content maps and wireframes. - Collaborate with design teams to develop infographics, charts, diagrams, presentations, and other visual products that convey complex information clearly. - Manage multiple internal project teams, organizing assignments and tracking progress, deadlines, and deliverables from both operational and financial perspectives. Work Schedule: - Full time, 40 hours per week - Some travel required to attend relevant events and conferences, and participate in LINK team events Salary: We're committed to offering competitive compensation. While the salary range for this position is $112,000-$151,000 your final offer may be adjusted based on factors like experience and location. Benefits: - $100 monthly internet/cell phone stipend - LINK sponsored healthcare benefits including medical, dental, vision - Company-paid Short Term Disability Insurance - 401K with employer contribution of up to 4% - 11 Federal Holidays per year - 15 days of Paid Time Off (PTO) per year - Paid Holiday Time Off (Christmas Eve through the New Year) - Annual bonus plan participation - Annual profit sharing participation - $2,000 Learning and Development program reimbursement - Technology package that includes a LINK-owned MacBook Pro, monitor, mouse and keyboard EOE

• Oversee the company’s day-to-day IT operations, cybersecurity program, enterprise systems, and regulatory compliance posture • Serve as the organization’s primary internal owner of IT governance and federal compliance • Lead and sustain Cybersecurity Maturity Model Certification (CMMC) Level 2 readiness and broader security maturity initiatives • Build scalable processes and strengthen security controls for IT infrastructure • Evaluate technology investments, vendor relationships, budgeting, and affordability of IT solutions • Interact with executive leadership on cybersecurity, compliance, technology strategy, and operational risk • Oversee managed service provider (MSP) for help desk support and device management • Ensure alignment with security and compliance requirements

• Lead and manage full lifecycle recruiting, from requisition intake through offer stage • Partner with hiring managers to align on role requirements, candidate profiles, and hiring strategies • Proactively source and engage candidates through various channels, building strong talent pipelines • Conduct initial phone screens to assess candidate qualifications, experience, and overall fit • Effectively “sell” the role and LINK’s value proposition to prospective candidates • Coordinate and manage interview scheduling, ensuring a smooth and timely candidate experience • Drive candidate progress through the pipeline to meet hiring timelines and goals • Facilitate the offer process, including drafting offers and supporting closing conversations • Maintain accurate and up-to-date candidate data within the applicant tracking system (ATS) • Partner with internal stakeholders to continuously improve recruiting processes and candidate experience

• Develop and maintain security operational plans, SOPs, and compliance documentation. • Ensure adherence to 32 CFR Part 117 NISPOM and contract-specific requirements. • Conduct audits, self-inspections, and support DCSA reviews. • Investigate security incidents and recommend corrective actions. • Serve as the primary liaison with DCSA for all FCL-related actions. • Conduct annual self-inspections, facility audits, and support DCSA Security Vulnerability Assessments. • Initiate, manage, and track personnel security clearance investigations from submission through adjudication. • Maintain all personnel security files, briefing records, and reinvestigation timelines. • Conduct initial security briefings, annual refresher training, pre/post foreign travel briefings. • Identify clearance requirements on all new contracts and task orders. • Coordinate with HR and Program Managers to ensure all staff, subcontractors, and consultants hold appropriate clearances before access is granted. • Administer the Insider Threat Program (as ITPSO) and report incidents to appropriate government channels. • Coordinate visit requests and enforce need-to-know principles. • Deliver security training and awareness programs.

• Partner directly with clients to understand challenges, capture requirements, and define missions, visions, goals, and KPIs/OKRs. • Collaborate with clients through well-designed meetings and workshops to co-create solutions and gather critical inputs. • Perform high-quality primary and secondary research to inform strategic direction. • Apply human-centered design and design-thinking principles to complex problem sets. • Work iteratively by proactively gathering feedback from clients and internal partners to refine solutions. • Identify opportunities to create tangible business value through current-state assessments and high-level requirement definition. • Develop and maintain strong client relationships, including managing external stakeholders and converting new requests into business opportunities. • Oversee multiple client engagements, ensuring alignment, clarity, and strategic impact across projects. • Elevate content quality and thought leadership in partnership with the Strategy Competency Manager, ensuring strong standards for deliverables. • Translate ideas into compelling strategic narratives, campaigns, and solutions. • Identify content structures, hierarchies, and visual concepts for storytelling products, including content maps and wireframes. • Collaborate with design teams to develop infographics, charts, diagrams, presentations, and other visual products that convey complex information clearly. • Manage multiple internal project teams, organizing assignments and tracking progress, deadlines, and deliverables from both operational and financial perspectives. • Act as a thought partner to the PM in managing day-to-day program operations and evolving client strategy. • Track and manage delivery timelines, milestones, budgets, and team capacity across multi-workstream government contracts. • Provide input to internal reporting on project health, budget usage, risks, and staffing capacity for informed PM decision-making. • Support tracking of period of performance (POP) deadlines, deliverable quality, and communications related to project-specific changes. • Coordinate internal resource allocation in alignment with PM priorities and contract scope. • Maintain key internal documentation, including timecard reviews, deliverable tracking, and project updates.

• Establish Program Management best practices to ensure superior contract compliance and account management across the company • Develop Program Management tools, methods, and standards • Train, mentor, and grow a cadre of confident Program Managers • Protect LINK from compliance and financial risk • Ensure Program Management is value-added to delivery excellence, not a set of checklists or compliance drills • Strengthen client trust and long-term contract success • Establish and lead LINK’s Program Management Center of Excellence, a centralized function that defines how program management operates across the organization and setting clear, consistent expectations for execution • Design and implement standardized frameworks, governance models, and ways of working for program and project delivery • Develop and maintain enterprise tools, templates, and resources that enable consistent execution across teams • Assess and evolve program management maturity over time, driving continuous improvement across the organization • Set clear expectations for how programs are operationally planned, tracked, and closed • Ensure consistent use of approved program management tools and reporting practices • Establish governance structures, reviews, and escalation paths to address program-level risks related to budget, compliance, and operational performance • Partner with Project Team Leadership to monitor program health across cost, schedule, scope, and risk • Ensure compliance with all contractual requirements, including: • Federal acquisition regulations (FAR and DFARS) • Contract deliverables and performance metrics • Security and data protection requirements • Partner with leadership to ensure programs meet audit, compliance, and reporting standards • Proactively identify and mitigate contractual and operational risks • Establish standards for: • Program budgeting and forecasting • Cost tracking and burn rate management • Profitability and financial performance monitoring • Partner with finance and operations to ensure accurate financial reporting at the program level • Understand the various types of federal government contract types including: firm fixed price, time and materials, commercial product contracts, and be able to develop tools and methods to accommodate all • Hold teams accountable for financial discipline and performance • Design and deliver program management training for program leaders • Develop onboarding and continuous learning programs to build consistent program management capability across the organization • Establish and lead a community of program leaders to share best practices, tools, and lessons learned • Mentor and coach program leaders to strengthen consistency and performance in managing program operations • Foster a strong, consistent program management culture grounded in operational excellence • Define performance standards for program management and team lead roles • Hold teams accountable for adherence to established standards and tools • Identify performance gaps and implement corrective actions • Partner with leadership on program management staffing, capability development, and performance improvement • Participate in recruitment and hiring for program managers and team leads • Ensure programs consistently deliver a high-quality customer experience • Establish standards for client communication, reporting, and engagement • Act as an escalation point for program-level issues impacting client satisfaction • Strengthen LINK’s reputation as a trusted, reliable government partner

Who We Are: LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners. At LINK, we partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories. Let us be your partners in change. About the Opportunity: The Senior Director of Program Management; Center of Excellence Lead is responsible for establishing, leading, and enforcing LINK’s enterprise-wide program management standards, tools, and practices. This role owns the design, implementation, training, and continuous improvement of program management operational functions across the company and holds all delivery teams accountable for meeting established requirements. This leader will serve as the authority on program management, contract compliance, financial management, and security compliance—ensuring LINK consistently maintains operational and regulatory rigor. This is a leadership role with the authority to set expectations, enforce standards, and drive accountability across all programs. This role is critical to LINK’s success. The Director of Program Management will: - Establish Program Management best practices to ensure superior contract compliance and account management across the company - Develop Program Management tools, methods, and standards - Train, mentor, and grow a cadre of confident Program Managers - Protect LINK from compliance and financial risk - Ensure Program Management is value-added to delivery excellence, not a set of checklists or compliance drills - Strengthen client trust and long-term contract success Qualifications: - Bachelor’s degree in business, management, engineering, or a related field (Master’s preferred) - 15+ years of experience in program and project management, preferably in: - Government contracting - Federal consulting - Professional services or agency environments - Demonstrated leadership experience and capability in leading high performing teams - Proven experience establishing or leading a Program Management Office (PMO) or Center of Excellence - Strong knowledge of: - Federal contracts and compliance requirements - Cost, schedule, and performance management - Risk and quality management - Demonstrated ability to influence and enforce standards across multiple teams - Experience managing complex, multi-disciplinary programs Responsibilities: Program Management Center of Excellence Leadership - Establish and lead LINK’s Program Management Center of Excellence, a centralized function that defines how program management operates across the organization and setting clear, consistent expectations for execution - Design and implement standardized frameworks, governance models, and ways of working for program and project delivery - Develop and maintain enterprise tools, templates, and resources that enable consistent execution across teams - Assess and evolve program management maturity over time, driving continuous improvement across the organization Program & Project Operational Governance - Set clear expectations for how programs are operationally planned, tracked, and closed - Ensure consistent use of approved program management tools and reporting practices - Establish governance structures, reviews, and escalation paths to address program-level risks related to budget, compliance, and operational performance - Partner with Project Team Leadership to monitor program health across cost, schedule, scope, and risk Contract & Compliance Oversight - Ensure compliance with all contractual requirements, including: - Federal acquisition regulations (FAR and DFARS) - Contract deliverables and performance metrics - Security and data protection requirements - Partner with leadership to ensure programs meet audit, compliance, and reporting standards - Proactively identify and mitigate contractual and operational risks Financial & Cost Management - Establish standards for: - Program budgeting and forecasting - Cost tracking and burn rate management - Profitability and financial performance monitoring - Partner with finance and operations to ensure accurate financial reporting at the program level - Understand the various types of federal government contract types including: firm fixed price, time and materials, commercial product contracts, and be able to develop tools and methods to accommodate all - Hold teams accountable for financial discipline and performance Training, Mentoring & Enablement - Design and deliver program management training for program leaders - Develop onboarding and continuous learning programs to build consistent program management capability across the organization - Establish and lead a community of program leaders to share best practices, tools, and lessons learned - Mentor and coach program leaders to strengthen consistency and performance in managing program operations - Foster a strong, consistent program management culture grounded in operational excellence Accountability & Performance Management - Define performance standards for program management and team lead roles - Hold teams accountable for adherence to established standards and tools - Identify performance gaps and implement corrective actions - Partner with leadership on program management staffing, capability development, and performance improvement - Participate in recruitment and hiring for program managers and team leads Customer Experience & Stakeholder Management - Ensure programs consistently deliver a high-quality customer experience - Establish standards for client communication, reporting, and engagement - Act as an escalation point for program-level issues impacting client satisfaction - Strengthen LINK’s reputation as a trusted, reliable government partner Customer Experience & Stakeholder Management - Define and operationalize standards for customer experience, including communication, reporting, and engagement practices aligned to the LINK Way - Develop and scale repeatable tools, templates, and processes that enable teams to deliver a consistent, high-quality client experience - Establish baseline expectations for program-level interactions (e.g., status reporting, tasking touchpoints), with flexibility for teams to adapt as needed - Partner with program leaders to address systemic issues impacting client satisfaction, serving as an escalation point for operational challenges - Contribute to strengthening LINK’s reputation as a trusted, reliable government partner through consistent, high-quality program management practices Work Schedule: - Full time, 40 hours per week - Some travel required to attend relevant events and conferences, and participate in LINK team events Salary: We're committed to offering competitive compensation. While the salary range for this position is $175,000-$215,000, your final offer may be adjusted based on factors like experience and location. Benefits: - $100 monthly internet/cell phone stipend - LINK sponsored healthcare benefits including medical, dental, vision - Company-paid Short Term Disability Insurance - 401K with employer contribution of up to 4% - 11 Federal Holidays per year - 15 days of Paid Time Off (PTO) per year - Paid Holiday Time Off (Christmas Eve through the New Year) - Annual bonus plan participation - Annual profit sharing participation - $2,000 Learning and Development program reimbursement - Technology package that includes a LINK-owned MacBook Pro, monitor, mouse and keyboard EOE

• Lead and manage the development of interactive, high-visibility, public-facing websites from concept through launch and iteration. • Create and contribute to low- and mid-fidelity wireframes and prototypes (e.g., in Figma or similar tools) to support concept development, client reviews, and iterative design collaboration. • Implement high-quality front-end experiences using CMS and templated platforms such as WordPress, thoughtfully extending themes, templates, and content models to meet design, brand, accessibility, and usability standards. • Translate design files (e.g., Figma, Illustrator) into high-fidelity, responsive, and accessible web experiences with strong attention to detail. • Code and develop custom sites using core front-end languages such as HTML, CSS, and JavaScript, leveraging modern frameworks and component-based approaches. • Support back-end development needs such as CMS customization, API integrations, authentication, and performance optimization using one or more back-end languages. • Ensure websites function correctly across devices and browsers; proactively identify and resolve bugs; and continuously improve site performance and load speed. • Apply and uphold accessibility best practices through testing and implementation. • Collaborate closely with designers, strategists, and other internal team members to develop and execute solutions that meet client and customer needs. • Partner with client teams to review work, discuss requirements, and iteratively implement feedback throughout the development lifecycle. • Integrate SEO, analytics, and performance measurement requirements into builds. • Contribute to reusable patterns, documentation, and front-end best practices to support maintainability and scalability.