Systems Engineer (MSP Background)
Location
United States
Posted
71 days ago
Salary
$75K - $85K / year
Seniority
Mid Level
Job Description
Systems Engineer (MSP Background)
Latitude Inc
About the Role The Systems Engineer plays a critical role in delivering high-quality, client-facing IT projects across a wide range of environments. This position is responsible for designing, implementing, and supporting infrastructure solutions spanning on-premise systems and modern cloud platforms. This is a highly dynamic, project-focused role suited for a technically versatile professional who thrives in fast-paced environments. The ideal candidate is detail-oriented, customer-focused, and capable of managing complex implementations while maintaining a high standard of service delivery. Key Responsibilities Project Delivery & Implementation - Lead and execute a wide variety of IT infrastructure projects from planning through completion, ensuring timelines and technical requirements are met - Implement solutions across networking, server infrastructure, storage systems, and cloud platforms - Manage and support initiatives such as server migrations, office relocations, network upgrades, virtualization deployments, and cloud transitions (e.g., Microsoft 365, Azure, AWS) - Install, configure, and optimize network hardware including firewalls, switches, and wireless systems - Collaborate with vendors and third-party providers to coordinate system upgrades, deployments, and integrations - Develop detailed technical documentation, including network diagrams, configurations, and standard operating procedures - Ensure all deliverables meet quality standards, security requirements, and best practices Client Engagement & Technical Leadership - Act as the primary technical lead during client onboarding, project execution, and offboarding processes - Build and maintain strong client relationships through clear communication, responsiveness, and technical expertise - Translate complex technical concepts into clear, actionable insights for non-technical stakeholders - Ensure a high-touch, “white-glove” client experience throughout all project phases - Partner with Project Managers to align technical delivery with client expectations and business objectives Advanced Technical Support & Mentorship - Serve as an escalation point for complex technical challenges encountered during projects - Participate in troubleshooting critical incidents, outages, or security concerns alongside senior technical teams - Review and validate work completed by junior engineers to ensure accuracy and quality - Provide mentorship, guidance, and knowledge-sharing to junior team members to support their professional development Collaboration & Continuous Improvement - Work cross-functionally with engineering, operations, and security teams to deliver integrated solutions - Contribute to internal process improvements, technical standards, and best practices - Participate in strategy discussions and technical planning sessions to support ongoing service enhancement - Stay current with emerging technologies and industry trends to continuously improve service offerings Required Qualifications - Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) - 5–8+ years of hands-on experience in systems engineering, infrastructure, or project-based IT roles - Strong background in IT infrastructure, including networking, servers, storage, and virtualization - Experience working in client-facing environments, preferably within a managed services or consulting setting - Proven ability to manage multiple projects simultaneously in a fast-paced environment - Excellent problem-solving, organizational, and communication skills Technical Expertise - Strong knowledge of cloud platforms such as Microsoft Azure, AWS, and Microsoft 365 - Experience administering Windows and/or Linux environments, including Active Directory and related services - Proficiency in configuring and troubleshooting network infrastructure (routers, switches, firewalls, wireless systems) - Familiarity with virtualization technologies and hybrid cloud environments - Ability to analyze system performance and implement improvements based on operational data $75,000 - $85,000 a year #LAT
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