• Design and deliver high‑quality eLearning courses, videos, and interactive training assets. • Develop a scalable on-boarding program and continuous learning frameworks for commercial roles across regions. • Transform sales strategies, product information, and field insights into engaging, easy‑to‑consume learning materials. • Integrate consultative selling frameworks and customer‑centric approaches into all learning experiences. • Manage third-party training partners and the roll out of commercial programs across regions. • Own and govern the annual commercial training calendar. • Use data and performance analytics to refine content, identify knowledge gaps, and guide future course development. • Work with Commercial Operations, Marketing, Product teams, and regional stakeholders to ensure accuracy, consistency, and applicability across markets. • Localize and adapt content where necessary for global audiences.

Role Description The Program Manager (PM), as the primary business relationship manager, is responsible for program management, account management, financial management and business analysis. The PM will be responsible for providing excellent customer service, exceptional program management, in-depth program knowledge and operational excellence for their assigned brands. As the primary point of contact between our valued customers and Mercalis, the PM serves a crucial role in driving internal project teams to deliver Mercalis’s full suite of products and services on schedule, on budget, and within scope. The ideal candidate must be a self-starter, high performer and able to embrace change in order to adapt within a fast growing organization. Responsibilities - Manage client contracts / statements of work and execute accordingly, host and facilitate internal and client kick-off calls. - Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services. - Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or written – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood. - Manage the program budget for the client and provide recommendations for effectively managing program cost. - Interface with clients and maintain business essential relationships on a day-to-day basis as the primary business relationship manager. - Conduct regular meetings (phone, webex, onsite) to update the client on program status, deliver presentations and provide an avenue for program enhancements. - Become an expert on the therapeutic class of assigned brands and possess a robust understanding of competitive products utilized within the therapeutic class. - Based on brands strategy, objectives and competitive landscape, be able to develop and implement innovative solutions for clients to maximize brand value and competitive positioning. - Measure, and monitor program key performance indicators to develop data-driven recommendations. - Learn and assist the client in navigating client-internal requirements and processes specific to their organization. - Be well-versed on their third party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams). - Build and maintain healthy relationships with all internal functional areas, and take a leadership role with all internal project stakeholders. - Be a sought out resource within Mercalis as both an internal and external subject matter expert. - Provide mentorship and training to Associate Program Managers where needed. Qualifications - Bachelor’s degree with a concentration in business, accounting, marketing and/or healthcare, or pharmaceutical industry; graduate degree and/or additional certifications including PMP preferred. - Three to Four (3-4) years of project or program management experience. - If an internal applicant, seeking extensive experience with Mercalis systems and services (preferred). - Exceptional communication skills, including verbal and written, ability to interact with internal and external stakeholders. - Able to multi-task in a fast paced environment while functioning as a member of a highly collaborative team. - Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote). - Organized and detail-oriented with effective time management skills. - Budget management and/or financial accounting skills. - Ability to take initiative and anticipate needs. - Ability to travel both locally and out-of-town, expectation is up to 10% travel. Benefits - Diversity, Equity, Inclusion & Belonging are paramount to our culture and success. Our dedication to DEI is both organic and intentional. - Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments). - We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader). - We monitor the market to ensure we offer competitive salaries and benefits. - 401K w/ 5% matching; day-1 vestment period. - 15 days PTO. - 8 Holidays + 2 Floating Days. - Health/Dental/Vision/Life; Coverage Day-1. - Gym Reimbursement. - Volunteer Hours. - *This is not an exhaustive list of benefits. - *Benefits are subject to change. - ** Some positions require onsite presence and/or structured hours/shifts.

• Support the Department of Veterans Affairs (VA) as the primary point of contact to the Contracting Officer’s Representative (COR). • Provide overall leadership, coordination, and execution oversight for the contract. • Manage a complex, enterprise-wide healthcare transformation initiative including organizational restructuring, workforce alignment, financial modernization, and change management. • Establish governance structures, manage stakeholder engagement across VHA offices, and ensure alignment with enterprise priorities while driving execution across multiple concurrent workstreams. • Direct contractor personnel, manage staffing and onboarding, monitor performance across cost, schedule, and quality dimensions, and ensure quality assurance for deliverables and invoicing. • Oversee development of bi-monthly progress reports, budget trackers, executive dashboards, and other reporting artifacts required to maintain transparency and accountability. • Coordinate closely with key stakeholders across Workforce Management, Finance, and VHA leadership offices to support transformation activities and ensure successful implementation. • Identify and mitigate risks, managing dependencies and ensuring proactive issue resolution through established governance channels. • Provide oversight of financial performance, including labor hour tracking and reconciliation in a hybrid contract environment.

Senior Manager, Partner Program Location: U.S. or Canada Remote Reports To: Vice President - Product & Channel Management About NWS NWS (Network Wireless Solutions) is a digital infrastructure and technology enabler serving the rapidly evolving telecommunications ecosystem. We deliver high-performance materials, digital solutions, and partner services that empower network operators, contractors, and integrators to build the infrastructure powering the digital economy. As NWS modernizes its Webstore, Channel Platform, and Partner Ecosystem, this role is central to advancing digital channel capabilities and enabling scalable partner operations across North America. Position Overview The Senior Manager, Partner Program is a critical leadership role responsible for designing, governing, and operationalizing the NWS Partner Program, including affiliate models, tiering, onboarding workflows, automation capabilities, rebates, and integrations with systems such as LBGUPS, PRM, CRM, ERP, and future digital platforms. This role also serves as the primary bridge between business and IT, ensuring that all digital channel features, automations, and partner-facing capabilities are well-documented, governed, traceable, and aligned with business objectives. The position plays a central role in the Channel Modernization Initiative, accelerating the rollout of digital partner experiences and reducing onboarding and operational friction. The ideal candidate possesses strong product ownership, deep channel program experience, and the ability to translate complex requirements into scalable, automated solutions that support NWS's expanding partner ecosystem. Key Responsibilities Partner Program Strategy & Governance - Design and operationalize the NWS Partner Program, including affiliate programs, partner tiering, rebates, incentives, and program compliance. - Define and govern digital channel capabilities, ensuring alignment to business goals and technology roadmap. - Establish documentation standards for partner onboarding, program rules, discount frameworks, incentive flows, and compliance governance. - Own the Partner Program Playbook and ensure all stakeholders follow governance and data management standards. Business-IT Liaison & Digital Enablement - Serve as the point of contact between business stakeholders and IT teams to document requirements, clarify business needs, and ensure proper technical delivery. - Translate partner program logic into system requirements for PRM, CRM, ERP, Webstore, and future digital systems. - Lead business requirements creation, ensuring traceability, version control, and alignment with partner's lifecycle governance. - Prevent misalignment between business expectations and technical implementation by enforcing structured requirements processes. Automation, Integration & Channel Systems - Define automation workflows (Partner onboarding, affiliate payouts, rebate calculations, discount approvals, data sync). - Support integration design, PRM, Webstore, CRM (Dynamics), ERP (SAP), LBGUPS, PIM, etc. - Partner with IT to build scalable digital experiences for partners, including self-service onboarding, certification steps, deal registration, and partner portal capabilities. - Document system dependencies, data flows, and implementation requirements for digital channel capabilities. Program Operations & Cross-Functional Leadership - Work with Sales, PLM, Channel, Procurement, Finance, and IT to coordinate consistent program execution. - Ensure partner data, program tiers, discounts, and rebate logic are accurately reflected across all systems. - Support the development of training materials, internal enablement documentation, and partner-facing communication. - Oversee metrics and analytics for partner performance, onboarding velocity, and program adoption. Performance, Compliance & Continuous Improvement - Maintain ongoing measurement of partner engagement, automation performance, and system utilization. - Ensure compliance across contract terms, discount structures, and operational processes. - Lead continuous improvement initiatives to modernize and expand digital partner capabilities across the organization. Key Performance Indicators (KPIs) - Reduction in Partner Onboarding Time - Partner Program Adoption Rate (% active partners on platform) - Automation Coverage (% of partner processes automated) - Accuracy of Program Governance & Compliance (%) - Partner Portal Utilization & Engagement Metrics - Rebate Accuracy and On-Time Payout (%) - Affiliate Program Activation & Revenue Contribution - Integration Success Rate & Data Sync Accuracy - Cross-Functional Satisfaction Score (Business-IT Alignment) Qualifications - Bachelor's degree in Business, Information Systems, Engineering, or related discipline (MBA or Product/Program Certification preferred). - 7+ years of experience in channel programs, partner management, product ownership, or digital transformation roles. - Strong understanding of PRM systems, channel operations, automation workflows, and partner enablement best practices. - Experience translating business requirements into well-structured system and functional requirements. - Familiarity with ERP, CRM, PRM, PIM, and eCommerce ecosystems (SAP, Dynamics, Salesforce, ChannelScaler, etc.). - Ability to manage cross-functional initiatives involving Sales, IT, PLM, Finance, and Operations. - Strong analytical and documentation skills, including developing business cases, requirements, and governance frameworks. - Demonstrated ability to lead complex projects with tight timelines and multiple stakeholders. - Excellent communicator with the confidence to lead workshops, requirements sessions, and executive reviews. Benefits - Competitive salary and benefits package - Opportunities for leadership advancement and professional growth - High-impact role in shaping the future of NWS's digital partner ecosystem - Collaborative environment within a rapidly modernizing technology-driven organization NWS is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification under applicable law. About NWS NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments. Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market. Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity. To learn more about us, please visit our website at nwsnext.com - https://nwsnext.com/ Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law. Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws. Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes. A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment. By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.