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Role Description As the Sr. Program Manager you will have primary oversight of assigned therapeutic area within a Patient Support Program. You will also serve as the primary client contact for program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, you will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs’ strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Sr. Program Manager reports to the Program Director. Responsibilities - Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget. - Manage day-to-day activity of the program operation, including supervision of staff. - Directly or through indirect leadership, drive assigned performance responsibilities of team and team members. - Define areas for analysis and partner with data analyst team to create reports and write client reports and other deliverables. - Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the program as a whole. - Present program information to internal and external customers. - Escalate issues that jeopardize the program’s course in delivering contracted standards. - Own program budget and invoicing with internal and external stakeholders. - Travel on a limited basis to attend related meetings/conferences as required. - Participate in interviewing prospective employees, evaluating current employees, and training employees. - Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors. - May assist with User Acceptance Testing to support the program. - Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events). - Support initial contracting process and potentially own the contract renewal process. - Share best practices with other PM colleagues. - Adhere to training deadlines for all corporate policies and procedures governing access to confidential data. - Ensure all SOPs are followed with consistency. - Conduct miscellaneous tasks or projects as assigned. Qualifications - Bachelor’s degree in relevant discipline or equivalent work experience. - 5 - 6 years of experience working in Reimbursement, Pharmaceutical Manufacturing or Patient Services. - Experience reporting and communicating trends to clients. - Excellent PC skills including Microsoft Office and Internet experience; excellent verbal and written communication and presentation skills. - Strong analytical and problem-solving skills. - Strong affinity to work with patients, display empathy, and have a desire to engage and support the treatment access process. - Strong communication skills, both written and verbal, are essential. Benefits - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs. - Additional health support, including telehealth and Employee Assistance Program (EAP) services. - Company match on Health Savings Account contributions. - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000. - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability. - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting. - Paid Time Off (PTO) and Sick Leave to support work-life balance. - Team members receive nine paid holidays plus two floating holidays. - Opportunities for advancement in a company that supports personal and professional growth. - A challenging, stimulating work environment that encourages new ideas. - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace. - A mission-driven, inclusive culture where your work makes a meaningful impact. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Role Description As a Cloud Systems Engineer, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you. As a part of the infrastructure group, you will help shape the core technologies used at Valeris. The role will have a primary focus on project work, with escalation from other teams as needed. This is a fast-paced environment with new challenges and technologies added to the mix daily. Teamwork and communication are key to be successful in this position. Responsibilities - Architect, design, and lead the implementation of enterprise-scale, Azure-first cloud solutions, with supporting workloads across AWS and hybrid on-prem environments. - Own, define, and drive cloud platform strategy and architecture, including governance, security, cost optimization, and operational best practices. - Lead the consolidation, standardization, and optimization of multiple cloud environments to improve scalability, efficiency, and overall operational maturity. - Serve as a senior technical escalation point for complex infrastructure, cloud, and platform-level issues. - Design, implement, and maintain highly available, secure, and resilient cloud infrastructure aligned with enterprise standards. - Lead system and cloud architecture design efforts, translating business requirements into scalable technical solutions. - Oversee capacity planning, workload forecasting, and performance optimization across cloud and hybrid environments. - Ensure consistent execution of change management, patching, and lifecycle management processes. - Participate in on-call rotation and perform off-hours maintenance as required to support platform reliability. - Utilize Valeris’ values as the driving force behind the team’s success. - On time adherence to training deadlines for all corporate policies and procedures. - Ensure all SOPs are followed with consistency. - Perform additional tasks or projects as assigned. Qualifications - Bachelor’s degree in computer science or related field; equivalent combination of education and work experience is acceptable. - 7+ years of experience in enterprise infrastructure, systems, or cloud engineering. - 5+ years of deep, hands-on Microsoft Azure experience, including architecture, deployment, and operations. - 3+ years of practical AWS experience supporting enterprise production workloads. - Proven ability to independently own and lead initiatives end-to-end. - Strong communication skills with the ability to translate complex technical concepts to technical and non-technical stakeholders. - Strong security-first mindset across design, implementation, and operations. - Extensive experience managing Windows Server environments (2012–2025). - 5+ years of experience managing VMware vSphere and enterprise hybrid virtualization environments. - Hands-on experience with containerization and orchestration technologies such as Docker and Kubernetes (preferred). - Linux administration experience in production or hybrid environments preferred. - Advanced scripting and automation experience (PowerShell, MS Graph, Bash, Terraform, or equivalent). - Strong knowledge of enterprise monitoring, backup, and disaster recovery solutions. - Demonstrated ability to work with PowerPoint and Visio for infrastructure and workflow architectural diagrams. Requirements - Prefer candidates who can type at least 35 words per minute with 97% accuracy. - Although very minimal, flexibility to travel as needed is preferred. - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Benefits - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs. - Additional health support, including telehealth and Employee Assistance Program (EAP) services. - Company match on Health Savings Account contributions. - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000. - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability. - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting. - Paid Time Off (PTO) and Sick Leave to support work-life balance. - Team members receive nine paid holidays plus two floating holidays. - Opportunities for advancement in a company that supports personal and professional growth. - A challenging, stimulating work environment that encourages new ideas. - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace. - A mission-driven, inclusive culture where your work makes a meaningful impact.

Role Description The Program Manager (PM), as the primary business relationship manager, is responsible for program management, account management, financial management and business analysis. The PM will be responsible for providing excellent customer service, exceptional program management, in-depth program knowledge and operational excellence for their assigned brands. As the primary point of contact between our valued customers and Mercalis, the PM serves a crucial role in driving internal project teams to deliver Mercalis’s full suite of products and services on schedule, on budget, and within scope. The ideal candidate must be a self-starter, high performer and able to embrace change in order to adapt within a fast growing organization. Responsibilities - Manage client contracts / statements of work and execute accordingly, host and facilitate internal and client kick-off calls. - Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services. - Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or written – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood. - Manage the program budget for the client and provide recommendations for effectively managing program cost. - Interface with clients and maintain business essential relationships on a day-to-day basis as the primary business relationship manager. - Conduct regular meetings (phone, webex, onsite) to update the client on program status, deliver presentations and provide an avenue for program enhancements. - Become an expert on the therapeutic class of assigned brands and possess a robust understanding of competitive products utilized within the therapeutic class. - Based on brands strategy, objectives and competitive landscape, be able to develop and implement innovative solutions for clients to maximize brand value and competitive positioning. - Measure, and monitor program key performance indicators to develop data-driven recommendations. - Learn and assist the client in navigating client-internal requirements and processes specific to their organization. - Be well-versed on their third party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams). - Build and maintain healthy relationships with all internal functional areas, and take a leadership role with all internal project stakeholders. - Be a sought out resource within Mercalis as both an internal and external subject matter expert. - Provide mentorship and training to Associate Program Managers where needed. Qualifications - Bachelor’s degree with a concentration in business, accounting, marketing and/or healthcare, or pharmaceutical industry; graduate degree and/or additional certifications including PMP preferred. - Three to Four (3-4) years of project or program management experience. - If an internal applicant, seeking extensive experience with Mercalis systems and services (preferred). - Exceptional communication skills, including verbal and written, ability to interact with internal and external stakeholders. - Able to multi-task in a fast paced environment while functioning as a member of a highly collaborative team. - Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote). - Organized and detail-oriented with effective time management skills. - Budget management and/or financial accounting skills. - Ability to take initiative and anticipate needs. - Ability to travel both locally and out-of-town, expectation is up to 10% travel. Benefits - Diversity, Equity, Inclusion & Belonging are paramount to our culture and success. Our dedication to DEI is both organic and intentional. - Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments). - We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader). - We monitor the market to ensure we offer competitive salaries and benefits. - 401K w/ 5% matching; day-1 vestment period. - 15 days PTO. - 8 Holidays + 2 Floating Days. - Health/Dental/Vision/Life; Coverage Day-1. - Gym Reimbursement. - Volunteer Hours. - *This is not an exhaustive list of benefits. - *Benefits are subject to change. - ** Some positions require onsite presence and/or structured hours/shifts.

Role Description The Field Reimbursement Team Manager leads a national team of FRMs (called Virtual Access Educators) dedicated to supporting patient access to critical therapies. This role focuses on coaching, developing, and enabling VAEs to resolve access challenges through compliant virtual education of healthcare providers (HCPs) and support staff. The Manager partners closely with Field Sales, Market Access, and Patient Services to ensure seamless navigation of retail prior authorizations (PA), pharmacy benefit processes, and access pathways. Responsibilities - Lead, coach, and mentor a high-performing national VAE team, ensuring consistent delivery of high-quality virtual access education and reimbursement support. - Partner with Sales and Market Access leadership to align reimbursement strategies with brand and territory goals. - Oversee VAE expertise in retail prior authorization processes, pharmacy benefit troubleshooting, payer requirements, and appeals pathways. - Monitor team performance across defined KPIs, including triage time, enrollment efficiency, case resolution cycle time, documentation quality, and HCP satisfaction. - Implement standardized processes, best practices, and compliant workflows for all VAE interactions. - Serve as primary liaison across internal teams to identify, escalate, and resolve systemic access barriers. - Guide the team in effective virtual engagement techniques, including platform use, presentation skills, and efficient troubleshooting. - Ensure all activities adhere to HIPAA requirements, non-promotional standards, and all SOP/BRD policies. Reinforce the compliant use of approved materials and approved talk tracks only. - Oversee consistent and accurate CRM documentation, ensuring data quality, completeness, and insights that drive access strategy. Qualifications - Proven leadership experience managing remote or field-based teams. - 8+ years in the pharmaceutical or healthcare industry, with strong expertise in HCP access, reimbursement, and pharmacy benefits. - Demonstrated collaboration with Field Sales, Market Access, and other commercial stakeholders. Preferred Qualifications - Experience leading reimbursement or access teams supporting retail medications. - Expertise in managing access complexities, especially for new-to-market therapies. - Ability to translate payer insights into actionable coaching for access teams. - Strong competency with CRM platforms (e.g., Veeva) and virtual engagement technologies. Work Environment & Travel - Remote role with national scope. - Occasional travel for national meetings, training, or field collaboration. - Valid driver’s license required. Physical Demands & Work Environment - Regularly required to talk or hear. - Frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. - Prefer candidates who can type at least 35 words per minute with 97% accuracy. - This job operates in a professional office environment, routinely using standard office equipment such as computers, phones, photocopiers, etc. Benefits - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs. - Additional health support, including telehealth and Employee Assistance Program (EAP) services. - Company match on Health Savings Account contributions. - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000. - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability. - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting. - Paid Time Off (PTO) and Sick Leave to support work-life balance. - Team members receive nine paid holidays plus two floating holidays. - Opportunities for advancement in a company that supports personal and professional growth. - A challenging, stimulating work environment that encourages new ideas. - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace. - A mission-driven, inclusive culture where your work makes a meaningful impact. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Role Description As a Reimbursement Case Manager, you provide inbound and outbound phone support and serve as the primary contact for patients, caregivers, and providers. You will facilitate a collaborative process that gauges, coordinates, and monitors patient needs and appropriately facilitate a patient’s journey utilizing services offered through the Patient Support Program on behalf of a manufacturer. The primary function is to provide unparalleled customer service to patients, caregivers, and providers as a dedicated contact by coordinating resources, exchanging information, and ensuring appropriate delivery of services. These services include handling the day-to-day activities within reimbursement services, such as daily interactions with healthcare insurance companies to verify the financial aspects of healthcare services to ensure patients have access to life-saving treatments they need. Responsibilities - Serve as an expert on reimbursement, co-pay, foundation assistance, PAP issues, and other forms of available support. - Handle patient and healthcare provider interactions. - Advocate for patients regarding eligibility requirements, program enrollment, reimbursement process, affordability support, and general access for prescribed therapy. - Establish relationships, develop trust, and maintain rapport with patients, payers, and healthcare providers. - Act as direct point of contact to healthcare providers for ongoing support and relationship development. - Verify insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals. - Evaluate program enrollment forms for data integrity. - Conduct insurance benefit investigations and triage cases according to program standard operating procedures. - Follow program guidelines and escalate complex cases according to program policy, SOPs, Call Guides, and other program materials. - Document status/background in case notes, communicate patient benefits, assist in the PA/Appeals process. - Understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA, and DOD). - Act as an assigned liaison to client contacts, Program Management, other internal stakeholders, and Healthcare Providers. - Maintain records in accordance with applicable standards and regulations to the programs/promotions. - Provide unparalleled customer service while serving as a brand advocate and program representative. - Work with the Program Manager to maintain open lines of communication regarding patient status, prescriber feedback/satisfaction, and program effectiveness. - Understand health and disease states of patients of the programs. - Maintain a high level of ethical conduct regarding confidentiality and privacy. - Help maintain team morale by consistently demonstrating a positive attitude. - Adhere to training deadlines for all corporate policies and procedures governing access to confidential data. - Ensure all SOPs are followed with consistency. - Conduct miscellaneous tasks or projects as assigned. - Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events). Qualifications - Associate or Bachelor’s degree preferred; or a minimum of 4 years of call center or customer service experience with progressive levels of responsibility within a service-driven environment. - Ability to communicate effectively both orally and in writing. - Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related experience. - Excellent problem-solving and decision-making skills required. - Attention to detail and committed follow-through in communication with patients, providers, and internal stakeholders. - Strong organizational skills. - Willing to work in a dynamic, fast-paced environment and have the ability to multi-task and adapt to change while adhering to Program Standards. - Strong interpersonal skills, ability to work both independently and as part of a team. - Empathetic listening skills in order to interact effectively with patients and providers. - Punctual, reliable with a strong attendance record. - Proficient with Microsoft products. Physical Demands & Work Environment - Regularly required to talk or hear. - Frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. - Prefer candidates who can type at least 35 words per minute with 97% accuracy. - Minimal flexibility to travel as needed is preferred. - This job operates in a professional office environment using standard office equipment such as computers, phones, photocopiers, etc. Benefits - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs. - Additional health support, including telehealth and Employee Assistance Program (EAP) services. - Company match on Health Savings Account contributions. - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000. - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability. - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting. - Paid Time Off (PTO) and Sick Leave to support work-life balance. - Nine paid holidays plus two floating holidays. - Opportunities for advancement in a company that supports personal and professional growth. - A challenging, stimulating work environment that encourages new ideas. - A mission-driven, inclusive culture where your work makes a meaningful impact. Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products, and our community. Valeris is proud to be an equal opportunity employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Remote Field Reimbursement Manager you will help support patient access to critical therapies by resolving access challenges through virtual education of healthcare provider (HCP) and support staff at sites of care. The VAE will be HCP-facing and serve as the subject-matter expert on regional payer access, prior authorizations, appeals processes, and patient support financial assistance offerings. This role focuses on ensuring timely and effective patient access and is strictly non-promotional and does not involve sales or the provision of clinical care/medical advice. - Educate HCPs on Patient Support Programs: Provide reactive, approved, tailored education to healthcare providers and their staff on available financial support programs for eligible patients. - Provide Reimbursement Expertise: Educate HCPs and their office support on the local payer landscape through virtual education engagements, including national and regional payer policies, prior authorization criteria including letter of medical necessity and appeals templates, quantity limits, stocking information, and appropriate access pathways and processes for payers and PBMs. - Address Access Barriers: Provide assistance to HCPs to compliantly troubleshoot claims at retail pharmacies for eligible patients who have used patient support financial assistance offerings. - Stay informed on national and regional payer policies: Maintain current knowledge of managed care, reimbursement trends, and relevant healthcare policies and regulations (e.g., Commercial, Medicare, and Medicaid). - Work and compliantly with field team representatives to receive engagement requests and communicate outcome of interactions. - Role models ethics and integrity in the work that you do to support a culture of compliance and earn trust with external stakeholders. - Communicate access concerns and issues with appropriate internal stakeholders. - Operate in Compliance with HIPAA within program guidelines. - On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data. - Ensures compliant use of approved materials, resources and talking points only. - Ensure all SOPs and BRDs are followed with consistency. - Conducts miscellaneous tasks or projects assigned. Qualifications - Bachelor’s degree - 5+ years of experience in Case Management Reimbursement; product launch experience is highly desired - 5+ years in the Pharma/Healthcare industry; working with Hubs, Payers, HCP or related area - Advanced understanding of the U.S. reimbursement landscape, including commercial and government payers, patient access support programs and prior authorization requirements - Demonstrated ability to conduct virtual access support and education - Excellent written and verbal communication skills, and presentation expertise to effectively educate diverse stakeholders - Proven ability to seamlessly address and resolve access barriers to enable patient access and affordability to prescribed therapies - Highly competent in a multitude of IT capabilities to support the business needs including Veeva CRM - A deep understanding of and strict adherence to all federal and state compliance guidelines and regulations, including HIPAA Requirements - Infrequent travel may be required for various national meetings, training programs and POAs - Valid driver’s license required for travel Physical Demands & Work Environment - While performing the duties of this job, the employee is regularly required to talk or hear. - The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. - Prefer candidates who can type at least 35 words per minute with 97% accuracy. - Although very minimal, flexibility to travel as needed is preferred. - This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Benefits - Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs - Additional health support, including telehealth and Employee Assistance Program (EAP) services - Company match on Health Savings Account contributions - Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 - Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability - 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting - Paid Time Off (PTO) and Sick Leave to support work-life balance - Team members receive nine paid holidays plus two floating holidays - Opportunities for advancement in a company that supports personal and professional growth - A challenging, stimulating work environment that encourages new ideas - Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace - A mission-driven, inclusive culture where your work makes a meaningful impact