Role Description Amazon Worldwide Operations is looking for Program Managers to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. - Be a network level Subject Matter Expert (SME) on the CMMS (Computerized Maintenance Management System), train and assist the local Reliability Maintenance Engineering Planner and support network initiatives. - Drive Global standards roll-out in cross-country initiatives and participate in Global led projects. - Be a CMMS key user and drive programs to roll out new functionality, procedures, scheduling or reports. Monitor standards implementation through reporting and audits. - Analyze and improve forecasting of preventative maintenance routines to make equipment maintenance less intrusive and more effective. - Compile equipment information, performance metrics and machine histories and make recommendations for improvements based on their findings to the entire network. - Work with the Global Reliability Maintenance Engineering network and initiatives on cost reduction and process improvement for spare parts management, equipment maintenance and maintenance routines. - Ability to Travel up to 50% Qualifications - 5+ years of program or project management experience - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience - 4+ years of Computerized Maintenance Management System (CMMS) experience - Experience managing inventory in warehousing, retail or distribution setting - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field Requirements - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Benefits - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan

• Ensure maximum optimization of the Vendor Management System (VMS) • Oversee and be accountable for the successful performance of our Contingent Workforce program • Build and manage the relationships with the suppliers and global teams • Develop and lead our Contingent Workforce PMO to oversee all contractor work, processes, and compliance • Hire, develop, and coach a team • Help create a shared vision for and implement R1 RCM's Contingent Workforce Strategy • Communicate efficiently and effectively with stakeholders at all levels • Work collaboratively with R1's Governance Team and R1 RCM Leaders as well as any outside advisory • Deliver on program goals and ensure Program and VMS KPI's are met or exceeded • Develop, maintain, and implement compliant contingent labor processes • Maintain collaborative and positive Relationships with Supplier Community • Analyze and report on supplier and program performance metrics • Oversee and facilitate program expansion to include Managed Services

• Design and implement comprehensive service management standards for Incident, Problem, and Change Management practices. • Lead the development and maintenance of end-to-end user journeys, ensuring seamless experiences across engineering service touchpoints. • Drive business analytics initiatives to measure process performance, identify trends, and quantify operational improvements. • Develop and maintain standard operating procedures, runbooks, and knowledge base articles for service management practices. • Partner with engineering teams to implement process improvements based on performance data and stakeholder feedback. • Coordinate service management service delivery across engineering teams, ensuring consistent application of standards. • Design and deliver training programs to enable users and promote adoption of service management best practices. • Conduct regular system audits to ensure compliance with established standards and identify improvement opportunities. • Implement organizational change management strategies to drive adoption of new processes and tools. • Create and maintain dashboards and reports to communicate service performance metrics to stakeholders at all levels. • Act as a trusted advisor to engineering leadership on service management optimization and operational excellence.

Remote Leadership Program Specialist (Flexible | Contract-Based Role) Location: Remote Work Type: Flexible Schedule | Contract-Based | Performance-Based About the Role We are seeking organised, self-motivated individuals who are looking for a more flexible and self-directed way of working. This role is suited to those with experience in administration, coordination, or people-focused roles who value structure, independence, and ongoing professional development. You’ll be working within established systems, with clear processes and guidance provided. What You’ll Be Doing - Managing communication across digital platforms - Coordinating follow-ups and scheduling - Supporting program-related activities - Working within structured systems and processes - Managing your own workflow and priorities What This Role Offers - Flexible, remote-based work - Structured systems and step-by-step guidance - Ongoing professional development - Performance-based compensation aligned with contribution What We’re Looking For - 2+ years’ experience in admin, coordination, or client-facing roles - Strong communication skills - Self-motivated and comfortable working independently - Organised and able to follow structured processes - Able to commit approximately 10–15 hours per week Additional Information - Contract-based role (not salaried employment) - No guaranteed income or fixed hours - Applicants must be legally permitted to work in Australia or New Zealand Next Step If this aligns, we invite you to apply. Suitable applicants will be contacted to arrange a short introductory conversation.