• Ensure maximum optimization of the Vendor Management System (VMS) • Oversee and be accountable for the successful performance of our Contingent Workforce program • Build and manage the relationships with the suppliers and global teams • Develop and lead our Contingent Workforce PMO to oversee all contractor work, processes, and compliance • Hire, develop, and coach a team • Help create a shared vision for and implement R1 RCM's Contingent Workforce Strategy • Communicate efficiently and effectively with stakeholders at all levels • Work collaboratively with R1's Governance Team and R1 RCM Leaders as well as any outside advisory • Deliver on program goals and ensure Program and VMS KPI's are met or exceeded • Develop, maintain, and implement compliant contingent labor processes • Maintain collaborative and positive Relationships with Supplier Community • Analyze and report on supplier and program performance metrics • Oversee and facilitate program expansion to include Managed Services

• Design and implement comprehensive service management standards for Incident, Problem, and Change Management practices. • Lead the development and maintenance of end-to-end user journeys, ensuring seamless experiences across engineering service touchpoints. • Drive business analytics initiatives to measure process performance, identify trends, and quantify operational improvements. • Develop and maintain standard operating procedures, runbooks, and knowledge base articles for service management practices. • Partner with engineering teams to implement process improvements based on performance data and stakeholder feedback. • Coordinate service management service delivery across engineering teams, ensuring consistent application of standards. • Design and deliver training programs to enable users and promote adoption of service management best practices. • Conduct regular system audits to ensure compliance with established standards and identify improvement opportunities. • Implement organizational change management strategies to drive adoption of new processes and tools. • Create and maintain dashboards and reports to communicate service performance metrics to stakeholders at all levels. • Act as a trusted advisor to engineering leadership on service management optimization and operational excellence.

Remote Leadership Program Specialist (Flexible | Contract-Based Role) Location: Remote Work Type: Flexible Schedule | Contract-Based | Performance-Based About the Role We are seeking organised, self-motivated individuals who are looking for a more flexible and self-directed way of working. This role is suited to those with experience in administration, coordination, or people-focused roles who value structure, independence, and ongoing professional development. You’ll be working within established systems, with clear processes and guidance provided. What You’ll Be Doing - Managing communication across digital platforms - Coordinating follow-ups and scheduling - Supporting program-related activities - Working within structured systems and processes - Managing your own workflow and priorities What This Role Offers - Flexible, remote-based work - Structured systems and step-by-step guidance - Ongoing professional development - Performance-based compensation aligned with contribution What We’re Looking For - 2+ years’ experience in admin, coordination, or client-facing roles - Strong communication skills - Self-motivated and comfortable working independently - Organised and able to follow structured processes - Able to commit approximately 10–15 hours per week Additional Information - Contract-based role (not salaried employment) - No guaranteed income or fixed hours - Applicants must be legally permitted to work in Australia or New Zealand Next Step If this aligns, we invite you to apply. Suitable applicants will be contacted to arrange a short introductory conversation.

• Lead and manage a portfolio of related projects - including large, complex initiatives - such as wide-spread expansion, product enhancements, utilization and optimization - ensuring successful delivery and alignment with organizational strategic objectives. • Develop comprehensive program plans that define scope, objectives, deliverables, timelines, and resource needs. • Coordinate project interdependencies to ensure seamless integration, collaboration, and execution across teams. • Optimize resource allocation and utilization across the program portfolio to support efficient and timely delivery. • Identify and manage program-level risks, including cross-project dependencies, and implement mitigation strategies to minimize impact. • Serve as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and addressing issues to ensure all projects meet stakeholder needs and strategic goals. • Track and evaluate program performance, ensuring all projects achieve their objectives and contribute to overall program success. • Ensure program initiatives align with organizational priorities and deliver meaningful business value. • Troubleshoot issues efficiently initially, engaging engineering and other internal stakeholders when needed, demonstrating proactive and strong communication skills with a complex client set-up, both internally and externally. Manage all client enhancement requests, leveraging internal teams as appropriate.