• Lead and manage a portfolio of related projects - including large, complex initiatives - such as wide-spread expansion, product enhancements, utilization and optimization - ensuring successful delivery and alignment with organizational strategic objectives. • Develop comprehensive program plans that define scope, objectives, deliverables, timelines, and resource needs. • Coordinate project interdependencies to ensure seamless integration, collaboration, and execution across teams. • Optimize resource allocation and utilization across the program portfolio to support efficient and timely delivery. • Identify and manage program-level risks, including cross-project dependencies, and implement mitigation strategies to minimize impact. • Serve as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and addressing issues to ensure all projects meet stakeholder needs and strategic goals. • Track and evaluate program performance, ensuring all projects achieve their objectives and contribute to overall program success. • Ensure program initiatives align with organizational priorities and deliver meaningful business value. • Troubleshoot issues efficiently initially, engaging engineering and other internal stakeholders when needed, demonstrating proactive and strong communication skills with a complex client set-up, both internally and externally. Manage all client enhancement requests, leveraging internal teams as appropriate.

• Own the strategic roadmap for customer activation and retention, identifying customer journey friction points and implementing automated, scalable solutions to deliver better outcomes. • Drive programs from idea to execution by collaborating with Leadership and cross-functional partners including Analytics, Marketing, Product, and Systems Operations. • Embed with customer-facing teams to audit workflows, tooling, and data collection, developing clear assessments to improve their efficacy. • Synthesize quantitative and qualitative data to identify root causes and lead critical projects that enhance onboarding, retention, and customer satisfaction. • Design and implement new SOPs, reporting, and AI-enabled workflows, partnering with SFDC administrators to deploy tech-driven improvements. • Use data to balance high-impact short-term projects with progress toward long-term strategic objectives.

• Strategic Governance (Strategy-to-Action) Roadmap Orchestration: Maintain the master Strategic Performance Tracker, ensuring every technical initiative is mapped to a corporate priority and a clear ROI value statement. • Performance Alignment: Conduct monthly performance reviews with Technical Directors to update outcome-based metrics and identify strategic blockers. • Outcome Enforcement: Audit organizational reporting to transition teams from 'activity-based' status updates to 'outcome-oriented' results that prove business value. • Visualization & Executive Dashboarding Performance Intelligence: Build and maintain centralized executive dashboards (Power BI/SharePoint) to provide real-time visibility into high-priority strategic initiatives. • Executive Storytelling: Create high-fidelity visualizations and 'Value Stories' for leadership briefings to communicate project health and impact. • Service Marketplace Management: Partner with UX and Communications teams to maintain our internal Service Catalog, showcasing technical success stories to business partners. • Metric Design & Performance Analytics KPI Standardization: Work with Technical Leads to identify and automate key performance indicators that signal project health, efficiency, and adoption. • Value Analytics: Develop reports tracking technology consumption costs versus realized business value to ensure optimal resource allocation. • Industry Benchmarking: Compare internal performance against industry standards to drive organizational maturity and ensure best-in-class service delivery. • Strategic Governance & Continuous Improvement Roadmap Orchestration: Maintain the master Strategic Performance Tracker (S2A), ensuring every technical initiative is mapped to a corporate priority and a clear ROI value statement. • Performance Maturity Audits: Conduct monthly performance reviews with Technical Directors to identify strategic blockers and move teams from 'activity-based' reporting to 'outcome-oriented' results. • Continuous Improvement (CI) Framework: Identify operational inefficiencies and lead small-scale 'Transformation Sprints' to refine CDAO internal processes, ensuring we are a 'Customer Zero' for our own automation tools. • Change Management & Adoption Stakeholder Engagement: Support the LEAD Product Manager in developing and executing change management plans for the rollout of new LEAD platform services, ensuring functions and sector partners understand the 'why' and the 'how' of adoption. • Adoption Monitoring: Utilize observability tools (e.g., NexThink) and user sentiment analysis to identify friction points in the user journey and iterate on service delivery. • Risk Mitigation: Proactively identify and manage organizational resistance to AI adoption, creating 'Value Stories' that illustrate the benefits of new capabilities to specific business personas. • Executive Communications & Storytelling Performance Intelligence: Build and maintain high-fidelity executive dashboards (Power BI/SharePoint) that provide the 'Glass Box' transparency required for ELT decision-making. • Strategic Narrative Design: Lead the creation of visual content and briefing materials for the Monthly All-Hands and Executive Operational Reviews (MORs), translating technical 'substance' into business 'value'. • Service Marketplace Stewardship: Partner with UX and Communications teams to manage the internal CDAO Service Catalog, ensuring our 'storefront' effectively markets our technical success stories and ROI to the enterprise.

• Support workplace strategy team on large complex projects and assignments • Analyze complex workplace data to deliver actionable insights supporting strategic decision-making • Create clear, well-organized Excel and PPT deliverables including data visualizations, tables, models, reports, and analyses that stakeholders can easily understand and use • Translate large datasets into clear, concise metrics, scorecards, and executive reports • Conduct thorough data lookups, cross-referencing, and verification to ensure data integrity across multiple sources • Proven ability to create clean, logically organized spreadsheets that are immediately understandable to others—formatting, labeling, and documentation • Intellectually curious with genuine interest in exploring data, identifying trends, and continuously improving analytical methods • Utilize advanced Excel, data visualization tools, and analytics platforms to process information • Independently manage multiple concurrent projects from initiation through completion with minimal oversight • Lead stakeholder communications and present findings to senior leadership • Comply with all Jones Lang LaSalle policies and procedures, including but not limited to ethics and business practice • Support workplace team with various administration tasks including executive presentations, onsite and virtual training • Build and maintain professional relationships across all key program stakeholders • Provide support for Workplace Strategy, Continuous Improvement and Market Planning teams for a large international client • Proactively identify issues, develop solutions, and implement corrective actions without prompting • Provide superior client service in all interactions • Contribute to the growth of the company • Enhance own professional and personal skills