• End-to-end management and implementation within our Salesforce Platform. • Build out secure integration architecture within our Salesforce Org to interface with external systems and partner integrations such as Sage Intacct, Conga, DemandFarm, Workbench, Dataloader, Marketo, and other native and non-native integrations (from additional AppExchange partner integrations to third-party webhook & API based integrations). • Evaluates and implements new architecture, either custom or managed, that ultimately leads to the streamlining of existing processes and improves efficiency of others. • Reviews new product purchases that will integrate with Salesforce for security and existing architecture considerations and provides pre-purchase support as requested • Usage of Salesforce development technologies including Apex, SQL, XML, Java, and jQuery. • Developing new and maintaining existing security protocols (working knowledge of oAuth, SSO/SAML). • Responsible for driving (continuous integration/continuous deployment) implementation using sandbox tools and other Salesforce Packages. • Responsible for developing the roles & permissions of our users, including setting object & field permissions and developing role-specific page layouts, process flows, reports, dashboards, etc. • Adheres to the Quest Analytics Values and supports a positive company’s culture. • Responds to the needs and requests of clients and Quest Analytics management and staff in a professional and expedient manner. • Familiar with project management fundamentals, leading workloads and projects to completion, and driving what work is getting done. • Leads the evaluation and resolve for technical debt related to Salesforce and its integrated technologies. • Point of contact for communications coming from Salesforce, including new product offerings, platform issues, and contract negotiation. • Participate in the training and/or mentoring programs as assigned or required • Adheres to the Quest Analytics Values and supports a positive company’s culture. • Responds to the needs and requests of clients and Quest Analytics management and staff in a professional and expedient manner. • Other Duties As Assigned.

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued, and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has ranked in the top 10 of the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make a difference: Iterable’s RevOps team is looking for a Salesforce Developer to provide operational support to help grow our business worldwide. The core focus of the role is scaling and maintaining our GTM systems. You will help with admin tools and support end users using Salesforce, Outreach, Gong, CPQ, Gearset, LeanData, and Chili Piper. You will report to the Senior Manager, Business Systems. This is an opportunity to get broad exposure to our GTM tech stack and scale our systems and processes. One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please apply, as we value applicants for the skills they bring beyond the job description. You’ll get to: - Manage integrated applications and third-party suppliers, including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, BI and Customer Success technologies - Work on requirements and Salesforce elements, and document technical specifications and the associated test cases - Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices - Support our existing GTM tools and drive increased adoption across the team - Manage reports and dashboards structure, both ad-hoc and for strategic initiatives - Excellent understanding of Quote-to-Cash and Revenue Lifecycle Management processes, including CPQ, product catalog, order management, billing, contracts, and revenue recognition. - Serve as subject matter expert in Quote-to-Cash products, staying current with new releases, roadmap plans, and best practices. - Own, create, and maintain both internal and external documentation - Support end-users of the Salesforce platform and integrated tools - Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes - Monitor system health and performance, proactively identifying and improving system processes - Maintain and improve data cleanliness - Build and maintain the architecture of our GTM technologies, including managing the efficiency, usage, and consolidation of those technologies We are looking for people who have: - Experience using the following in Salesforce: APEX, LWC, flow, validation rules, page layouts, record types, and bulk data load utilities (e.g., Data Loader) - Hands-on programming/custom coding experience with Salesforce platform, requiring LWC and Apex. - Deep understanding of Salesforce security, including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing - Understanding of how to manage, troubleshoot, and integrate tools into Salesforce - Strong project management skills and ability to communicate cross-functionally - Interest in and ability to learn how to administer new tools Bonus points: - Experience administering Salesforce for an instance supporting 500+ users - Knowledge of administering Outreach or Chili Piper. - Salesforce Certified Administrator - Salesforce Senior Certified Administrator - Platform Developer I - Trailhead Profile - Hands-on Experience with Apex - Experience providing support to an SFDC instance in a hyper-growth SaaS company The US salary range for this position at the start of employment is an annual base salary of $114,500 - $179,000. The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: - Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. - Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). - Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: - Official Iterable website, Careers page: https://iterable.com/careers/ - Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

• Work as a core member of the Build Team to design and implement Salesforce solutions that align with business goals • Translate business requirements into Salesforce features using best practices in configuration and custom development • Build scalable solutions including Flows, custom objects, validation rules, Apex classes, and Lightning components • Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools • Collaborate with stakeholders to gather requirements and conduct design reviews • Document solutions, user stories, and technical processes to support smooth handoffs • Coordinate with the Run Team to deliver training, walkthroughs, and knowledge transfer sessions • Ensure proper deployment and environment strategy is followed for releases • Provide post-deployment support and monitor for initial performance or adoption issues • Manage configuration items such as profiles, permission sets, page layouts, and automations • Support change management processes including version control and deployment documentation • Stay current on Salesforce releases and suggest opportunities to improve performance or automation

Salesforce Developer We are seeking a midlevel Salesforce Developer (Contract) based in Colombia to support and extend a highly integrated Salesforce environment. This role is execution focused and ideal for a developer who is comfortable working in an established org, contributing both to day to day support and new development, while collaborating closely with an experienced Salesforce Developer and CRM leadership. This is not an entry level role and not intended to be a long term architecture owner. The successful candidate will be hands on, pragmatic, and able to work semi independently within clearly defined priorities. Key Responsibilities - Deliver a mix of Salesforce support and new development, including urgent issue resolution (“firefighting”) and planned enhancements - Build, enhance, and maintain Apex based solutions, including batch processing and refactoring or scaling legacy low code automation where appropriate - Develop and optimize SOQL queries with performance and platform limits in mind - Implement and support Salesforce integrations, including custom API callouts and out of the box connectors - Work within a highly integrated ecosystem, supporting connections with systems such as: - Zoom Events - Bizzabo - CMS platforms - Internal integration bus - Sage Intacct - Fivetran - Collaborate closely with a seasoned Salesforce Developer who provides higher level technical direction and deep business context - Execute work primarily assigned by CRM leadership, with additional tasks flowing through a ticketing system for day today Salesforce needs - Document work clearly and follow established development and deployment practices Salesforce Environment - Salesforce Clouds in use: - Sales Cloud - Service Cloud - Revenue Cloud (new; not yet implemented) - Revenue Cloud experience is helpful but not required; exposure and willingness to learn are sufficient Required Qualifications - 2–4 years of hand son Salesforce development experience - This should not be your first Salesforce org - Strong experience with: - Apex (including Batch Apex) - SOQL - Salesforce integrations / APIs / callouts - Solid understanding of: - Salesforce governor limits - Order of execution - When to use declarative vs programmatic solutions - Ability to work semi independently, with occasional technical course correction and guidance - Proven ability to write clear, maintainable, and testable code - Comfort exploring and working on the API and integration layer - Strong English proficiency (written and spoken) for collaboration with cross functional teams Nice to Have - Experience with Lightning Web Components (LWC) - Prior exposure to Revenue Cloud - Salesforce certifications (not required): - Platform Developer I - Salesforce Administrator - Salesforce Business Analyst Team & Ways of Working - Reports directly to Director, CRM Operations - Works primarily with other developers in a collaborative engineering environment - Uses modern delivery and collaboration tools, including: - Microsoft 365 (Teams, Outlook) - Jira - Confluence - Salesforce (SFDC) - VS Code - GitHub - Colombia based, ideally within a few hours of Eastern Time (Bogotá aligned time zones work well) Role Characteristics This role is best suited for someone who: - Enjoys execution and delivery more than long term architecture ownership - Is comfortable working in complex, integrated Salesforce environments - Can balance support work with forward looking development - Values clarity, pragmatism, and steady progress over overengineering Contract terms, duration, and HR specific details to be finalized separately.