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Empowering MSPs and IT professionals to deploy, manage, and optimize virtual desktops in Microsoft Azure
Customer Account Manager
Location
United States
Posted
61 days ago
Salary
$130K - $150K / year
Seniority
Senior
Job Description
Customer Account Manager
Nerdio
• Manage a book of Corporate accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion. • Own the negotiation process for contract renewals and expansions from start to finish. • Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services. • Establish and nurture key relationships with executive sponsors and decision makers within customer organizations. • Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies, and drive ongoing customer success. • Track customer interactions and engagements within the CRM tool. • Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams.
Job Requirements
- 3 to 8+ years of experience in a customer success or account management role, preferably within the technology industry.
- Strong understanding of cloud computing, IT services, or related fields.
- Demonstrated ability to build and maintain strong relationships with customers, ensuring their success and satisfaction.
- Experience in managing customer accounts, handling escalations, and resolving issues.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
- Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates experienced in managing customer relationships across IT Operations, Finance, and Software Engineering.
- Profiency in contract negotiation and conflict resolution.
- Demonstrated experience in customer relationship management, including developing and fostering relationships at all levels within customer organizations.
- Ability to recognize and maximize expansion opportunities.
- Accurate forecasting skills and a good understanding of the customer base.
- Comfort with owning a commercial relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand, retain).
- Articulate value proposition with a technical theme.
Benefits
- Competitive Base + Commission Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
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GlaxoSmithKline - GSKGlaxoSmithKline - GSK is one of the world's leading science and research-based pharmaceutical and healthcare companies. The company possesses a share of approxi
A preferred candidate has been identified, but all qualified applicants will be considered. ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV Healthcare is highly mission-driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on for the prevention and treatment for HIV. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in prevention, treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care. We are fully committed to push through every challenge until HIV/AIDS is eradicated. ViiV Healthcare has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV epidemic. We are aware of how much is at stake for those at-risk or affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV Healthcare isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference. While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV Healthcare, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities. 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This will be achieved through driving results against business objectives and working effectively within an integrated account management framework in the setup and delivery of a buy and bill treatment model. 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All ViiV employees receive the same benefits options and plans as GSK employee. Why Us? At ViiV Healthcare, we will not rest until we leave no person living with HIV behind. Until the 40 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV. We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. At ViiV Healthcare, we do things differently. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic. We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe. We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care. As a result of our connection with GSK, we are able to draw on their proud history and resources. 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• Identify, develop and implement creative strategies to attract, manage and retain potential blood drive Sponsors and feeder groups for existing blood drives to meet monthly, quarterly, and annual collection goals • Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors to meet blood collection goals • Provide sufficient organizational and operational support to sponsor contact to ensure achievement of collection operation and annual goals • Coordinate activities with appropriate collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations • Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer Telerecruiters within assigned groups to assist in meeting collection objectives and to comply with all ARCBS directives, Code of Federal Regulations, local operating procedures and other related regulatory requirements • Develop a working knowledge of the community, its government, demographics and organizations • Apply that knowledge to all aspects of servicing Sponsor groups and the expansion of the blood program • Maintain accurate records in the system to provide tracking and statistical data on Sponsor group performance • Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity




