eBay

Role Description The GEO Teammate supports eBay customers by helping them with questions, issues, and escalations across all areas (Buy, Sell, e2M, M2M, Payment). The goal is to provide clear solutions and ensure a positive customer experience. Support is provided through inbound and outbound calls, chat, and email. Key Responsibilities - Customer Support - Assist customers via phone, chat, and email with buying and selling questions or issues - Guide customers through account management and platform processes - Help troubleshoot issues related to tools, policies, programs, and campaigns - Risk & Trust Support - Handle account-related concerns such as security, restrictions, suspensions, payment holds, and identity verification - Support customers with listing issues due to policy or rule violations - Address buyer-related concerns (e.g., risky behavior, poor experiences) - Address seller-related concerns (e.g., high-risk accounts, fraud, appeals) - Review customer accounts and listings to provide accurate advice and solutions - Customer Experience - Follow up on unresolved issues and ensure proper closure - Show empathy and provide a supportive, customer-focused experience - Performance & Compliance - Follow company policies, processes, and quality standards - Meet performance targets such as handle time, response time, and customer satisfaction Qualifications - At least 1 year of customer service experience (call center, e-commerce, internet, or financial services preferred) - Strong customer service mindset - Good verbal and written communication skills - Able to communicate well in both Thai and English - Ability to handle difficult conversations and manage conflicts - Strong problem-solving skills - Ability to research, analyze, and understand information quickly - Detail-oriented with a process-driven mindset - Able to work in a fast-paced and high-pressure environment - Team player with a positive attitude - Comfortable using the internet and digital tools - Proficient in Microsoft Office Company Description

Title: Senior EM, eBay Live Location: San Jose, CA, United States Hybrid Full-time Job Description: At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. eBay Live Engineering builds and operates the real-time platform behind eBay's live shopping and interactive experiences. We combine low-latency video, interactive chat, and commerce actions with robust trust, safety, and analytics-at global scale. Responsibilities: - People Leadership & Development: Lead, mentor, and grow a cross-functional full-stack engineering team (backend and frontend), providing empathetic, individualized coaching, regular feedback, and clear growth paths aligned with career goals. - Team Health & Culture: Foster a collaborative, inclusive, and high-performing team culture grounded in trust, accountability, and continuous improvement. - Delivery & Execution Ownership: Own delivery outcomes for the team, ensuring predictable, high-quality software delivery through strong execution, prioritization, and operational rigor. - Planning & Backlog Management: Partner with Product Management to define, prioritize, and maintain a healthy product backlog aligned with strategic goals, technical capacity, and business impact. - Cross-Functional Collaboration: Work closely with product managers, business stakeholders, analytics, and partner engineering teams to define, brainstorm, and scale the next generation of eBay shipping products. - Technical Vision & Quality: Define and communicate the team's technical vision, championing engineering best practices, sound architecture, and innovation while raising the bar on performance, reliability, and system quality. - Technical Problem Solving: Guide and support the team in solving complex challenges related to large-scale systems, performance optimization, and operational reliability. - Strategic Execution Balance: Balance near-term delivery commitments with long-term technical and product strategy to maximize impact while managing technical debt responsibly. - Organizational Influence: Partner effectively with peer managers, senior engineers, and leadership across eBay to align on priorities, influence decisions, and drive shared outcomes. - Hiring & Talent Growth: Participate in hiring, onboarding, and talent planning to build and sustain a strong engineering team over time. Qualifications: - Experience & Leadership: 10+ years of overall professional experience, including 5+ years in an engineering leadership or management role, leading small to medium-sized software engineering teams. - Technical Depth: Strong technical background with experience building and operating large-scale, distributed systems emphasizing high availability, scalability, and resilience. - Execution Excellence: Demonstrated ability to drive consistent, high-velocity delivery while maintaining high standards for quality, reliability, and operational excellence. - Agile & Delivery Practices: Experience working within Agile/Scrum development environments, including sprint planning, prioritization, and continuous improvement. - Communication & Influence: Exceptional communication skills, with the ability to clearly articulate complex technical and business topics, align stakeholders, and influence decisions at multiple levels. - Product & Business Mindset: Strong product intuition and the ability to collaborate effectively with product, analytics, and business partners to deliver customer-focused solutions. - Adaptability & Learning: Proven ability to quickly learn new technical domains, adapt to evolving requirements, and lead teams through change. Preferred Experience: - Experience building real time, user facing systems (e.g., live streaming, chat, bidding, collaboration tools, gaming, or financial trading) where latency and errors materially impact user trust and outcomes. - Background working on high traffic, event driven products (launches, flash sales, live events) with an understanding of infrastructure capacity planning, traffic spikes, and graceful degradation under load. - Lead root-cause analysis and implement long-term fixes across platform to eliminate recurring issues and continuously elevate the customer experience. - Websocket and FGQL experience a plus. Additional Details The base pay range for this position is expected in the range below: $217,600 - $290,500 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Remote roles are not eligible for U.S. visa sponsorship. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guideline.

• Own product direction and execution for key areas of the Caramel Dealer platform • Improve dealer workflows across financing applications, paperwork, title, resubmissions, operational handoffs, and transaction completion • Identify and prioritize opportunities to increase dealer adoption, retention, transaction completion, and operational efficiency • Translate dealer pain points into clear product plans • Partner closely with Engineering, Design, Dealer Services, Operations, and Business teams • Communicate product direction, tradeoffs, risks, and outcomes clearly to cross-functional partners

• Lead a portfolio of established sellers, using data, strategy, and partnership to help them reach their next stage of growth. • Drive adoption of key tools and programs, provide trusted guidance, and be the connective force that turns TCGplayer into every seller’s most reliable growth partner. • Protect and grow revenue by leading a defined portfolio of Professional-tier sellers with consistent engagement and follow-through. • Implement structured adoption campaigns that drive use of key marketplace programs (Direct, POS, International). • Deliver on weekly customer connection goals through a balance of proactive outreach and responsive support. • Partner with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to surface seller insights, identify friction points, and inform new solutions. • Champion seller feedback by contributing to the Voice of Seller pipeline and helping shape enablement playbooks and workflows.

• Analyze seller performance using internal CRM tools and recommend actions aligned with customer priorities and business goals • Build strong relationships with sellers through regular communication, including weekly calls and email engagement • Conduct monthly business reviews and health checks to find opportunities for seller growth and improved performance • Provide support to high-value sellers across areas including growth strategies, technical issues, billing, shipping programs, and policy-related queries • Document seller interactions, goals, and progress accurately using Customer Support (CS) tools • Educate sellers on platform updates, new features, and release rollouts to support adoption and business success • Collaborate within a specific business vertical to onboard new merchants and contribute to pilot programs that support revenue growth

Title: Copy Manager, US CRM Location: Portland United States Job Description: At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the team and the role: The eBay Brand Creative team is seeking a Copy Manager to lead CRM campaigns for the U.S. market. This role is responsible for developing and directing editorial strategy across CRM channels, including onsite, email, push notifications, SMS, and other digital touchpoints. The ideal candidate will bring a customer-first approach, a strong sense of brand voice, and the ability to successfully lead and steer external copy teams to implement outstanding messaging. The Copy Manager for U.S. CRM will be primarily responsible for coordinating the end-to-end creative development of owned-channel campaigns-executed largely through our external production agency. This role ensures that all copy aligns with eBay's brand voice and identity while resonating with U.S. audiences. While direct writing opportunities may arise, the core focus is on leading and guiding agency partners along the creative process, from initial concept through final delivery. The position will also involve close collaboration with cross-functional teams across marketing, brand, content, and design, contributing to the evolution and localization of eBay's broader marketing strategy. There may also be occasional involvement in top-of-funnel brand campaigns and select in-house copy development. What you will accomplish: - Lead all aspects of the development of U.S.-focused CRM marketing campaigns-managing external creative agencies from briefing through final delivery. - Provide clear creative direction, editorial mentorship, and feedback to agency partners to ensure content aligns with eBay's brand voice and meets strategic objectives. - Collaborate cross-functionally with internal teams-including marketing, brand, product, and design-to align campaign messaging with broader business and customer goals. - Ensure all customer-facing content is tailored to U.S. audiences, maintaining brand consistency while reflecting regional tone and cultural nuance. - Review and approve agency results, ensuring high-quality execution across email, push, SMS, social assets, and event communications. - Contribute to in-house creative development as needed, particularly for high-priority or top-of-funnel brand initiatives. - Present and support innovative ideas and communication approaches with internal team members, using customer feedback and data analysis. - Monitor creative performance in partnership with CRM and analytics teams, and apply findings to optimize future campaign development. - Assist in the ongoing evolution of the U.S. marketing voice by playing a role in defining standards, guidelines, and practices. What you will bring: - 7+ years of experience in a copy leadership role, ideally within e-commerce, tech, or digital marketing environments - Demonstrated experience successfully managing agencies through campaign development - Bachelor's degree or equivalent experience in Communications, Marketing, Journalism, English, or a related field - Strong portfolio demonstrating CRM-focused campaign work across email, SMS, push, and social channels - Extensive experience managing creative agencies or freelance partners, including creative briefing, feedback cycles, and final approvals - Proven ability to develop and evolve editorial direction that supports both brand consistency and market relevance - Excellent writing and editing skills, with the ability to assess tone, clarity, and efficiency in agency-produced content - Strong organizational and project management skills; comfortable overseeing multiple campaigns simultaneously - Ability to collaborate with cross-functional teams while advocating for creative integrity and strategic alignment - Experience using customer insights and campaign performance data to inform and optimize creative execution - Familiarity with CRM tools such as Salesforce, Braze, or Iterable, and with creative asset management platforms; Adobe Creative Suite and FIGMA are a plus - Technical Tools Knowledge: Proficiency in development frameworks and applications like ChatGPT, Gemini, Monday.com, n8n, Bynder, AirTable, Jira or related software, coupled with hands-on experience in database utilization. - System and Architecture Understanding: Knowledge of system architectures, design patterns, and standard processes for creating robust and scalable software solutions. - Collaboration and Communication Skills: Good interpersonal and communication skills to work effectively in a team-oriented environment, with the ability to explain complex concepts to non-technical partners. Additional Details The base pay range for this position is expected in the range below: $86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Remote roles are not eligible for U.S. visa sponsorship. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guidelines.

• Own the vision for the entire Seller Experience platform • Drive platform modernization initiatives • Make high-judgment technical decisions • Ensure engineering practices are best-in-class • Partner with Product and Design leadership • Lead greenfield product development • Lead, mentor, and develop a team of Engineering Managers • Serve as a key member of the engineering leadership team

Role Description Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. The Data Engineering team collaborates across the TCGplayer Technology organization to: - Define appropriate datastore infrastructure - Create efficient and scalable database and data flow designs - Resolve scaling or performance challenges as they arise As a member of this team, you will: - Partner with other technical leaders to set the direction for our evolving data estate - Be a leader in our quest to continually improve the reliability, scalability, and efficiency of the systems which drive the company’s business What you will accomplish: - Function as a technical leader and advisor within the data technology field at TCGplayer - Provide technical expertise and insight to develop data flow strategies and define storage needs for microservices - Manage cross-application projects for datastores, emphasizing security, software currency, data governance, and platform migrations - Research emerging capabilities in both the datastores used by the organization and the broader marketplace - Consult on database design for the structures within an application’s datastores - Write minimal yet effective code, primarily database queries - Guide selection of appropriate datastore technologies for new and re-platformed apps Qualifications - Strong written and verbal communication skills - 10+ years of experience designing datastores, data architectures, and data flows - Strong experience building and evolving datastores for microservices and event-driven applications (Kafka preferred) - Deep expertise with relational/transactional databases in production (Postgres preferred) - Strong understanding of operational/OLTP systems - Ability to define data ownership, service boundaries, and access patterns in microservices-based architecture - Experience working across multiple data technologies - Strong understanding of where different data technologies are most effective - Experience supporting data governance, lifecycle management, software currency, and operational standards - Bachelor’s degree in Computer Science, Information Technology, or a related field Requirements - Strong written and verbal communication skills - 10+ years of experience designing datastores, data architectures, and data flows - Strong experience building and evolving datastores for microservices and event-driven applications (Kafka preferred) - Deep expertise with relational/transactional databases in production (Postgres preferred) - Strong understanding of operational/OLTP systems - Ability to define data ownership, service boundaries, and access patterns in microservices-based architecture - Experience working across multiple data technologies - Strong understanding of where different data technologies are most effective - Experience supporting data governance, lifecycle management, software currency, and operational standards - Bachelor’s degree in Computer Science, Information Technology, or a related field Benefits - Base pay range: $136,000 - $228,600 - Total compensation package may include target bonus and restricted stock units - Full range of medical, financial, and/or other benefits - 401(k) eligibility and various paid time off benefits - Parental leave

• Foster relationships with independent dealers nationwide, enhancing the scope of Caramel's dealer channel. • Guide dealers through each stage of a car sale via Caramel—financing, documentation, DMV work—to enhance their sales efficiency and ensure a smooth transaction experience. • Encourage increased sales volume and ensure compliance with process requirements, driving continuous growth. • Partner with senior leadership to maximize territory goals and repeat business. • Demonstrate Caramel's products through expert online or on-site presentations, highlighting value and ease of use. • Participate in strategic enhancements of Caramel's products, contributing to personal development and overall company success.

Role Description We’re looking for a Live Category Manager to lead and scale the Luxury Fashion category on eBay Live, with a focus on Handbags, Watches, and Jewelry . You will manage and develop a team of three Live Category Managers while owning the overall strategy and performance for Luxury Fashion on Live. Luxury Fashion is a priority set of categories with a deeply engaged and discerning community. This is both a builder and strategic leadership role . You will move quickly, test aggressively, and iterate in real time to identify what works, while also setting the vision, priorities, and roadmap for Luxury Fashion on Live. You’ll own critical parts of category strategy and growth — including sourcing and onboarding top luxury sellers, shaping and optimizing live programming, and driving GMV — while developing playbooks that define how Luxury Fashion scales on Live and guiding your team against that strategy. You’ll work directly with sellers, creators, and internal partners, acting as both an operator and strategist to unlock growth in a complex, highly curated market where trust, storytelling, and authenticity are paramount. Qualifications - BA/BS degree or equivalent experience - 8+ years of relevant ecommerce, marketplace, or retail experience, including direct work with external partners (brands, retailers, or sellers) - 3+ years of direct people management experience, leading and developing high-performing teams, including hiring, performance management, and career development - Demonstrated ability to set vision and goals for a team, translate strategy into execution, and drive accountability and results - Strong bias to action with a test-and-learn mindset; ability to operate in ambiguity and manage multiple priorities with minimal guidance - Experience with business development, partner management, and/or negotiations with external sellers, brands, or vendors - Strong project management and organizational skills - Clear and effective communication skills Requirements - Lead the Luxury Fashion team and drive category growth - Lead, coach, and develop a team of three Live Category Managers across Handbags, Watches, and Jewelry — setting clear goals, providing regular feedback, and building a high-performance, inclusive culture - Own GMV performance and overall category strategy for Luxury Fashion on Live, including assortment focus, seller portfolio, and live programming - Operate with a strong bias to action — launching quickly, learning fast, and iterating based on performance and customer feedback - Source and onboard high-potential luxury sellers - Guide your team to identify, pitch, and onboard sellers across the ecosystem - Leverage data, market knowledge, and emerging trends in luxury fashion and hard luxury to prioritize the right supply and partners - Partner closely with Business Development and Onboarding teams to execute - Run a strong test-and-learn loop - Continuously experiment with seller mix, category focus, inventory strategy, pricing, and live formats to unlock growth - Capture learnings and build repeatable playbooks, sharing best practices across categories and markets - Support seller success in a high-trust, high-value environment - Understand drivers of success on the eBay Live platform and coach your team’s portfolio of sellers across assortment, authentication and trust signals, host talent, production quality, selling formats, marketing, and storytelling - Build trust and credibility with sellers through consistent results, clear expectations, and a deep understanding of the luxury buyer - Collaborate cross-functionally and lead through influence - Work closely with product, marketing, trust & safety, authentication, operations, and vertical/category teams to support successful events and seller growth - Build demand in target buyer segments through strong partnership with Programming and Marketing Benefits - The base pay range for this position is expected in the range below: $103,600 - $177,800 - Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience - The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)