• Lead business and technical requirement discussions and translate them into scalable CCaaS architectures. • Own end-to-end solution delivery including design, configuration, testing, deployment, and rollout. • Serve as the primary technical authority across multiple concurrent initiatives. • Provide technical leadership, code reviews, governance, and quality assurance. • Guide customers on best practices related to performance, scalability, security, and reliability. • Design and deploy Five9 solutions including VCC Core, outbound campaigns, and dialing strategies. • Develop IVR/IVA solutions with complex call flows, variables, and scripting. • Implement Workforce Automation (WFA) and AI-driven capabilities. • Configure dashboards, reporting, and supervisor tools. • Architect and implement integrations with CRM/ITSM systems using APIs and webhooks. • Implement identity and authentication solutions (SSO, SAML, OAuth). • Troubleshoot complex issues across application, network, cloud, and telecom layers. • Collaborate with project managers for estimation, risk management, and timely delivery. • Lead and mentor team members to enhance technical capabilities and delivery quality. • Deliver client presentations, demos, and solution recommendations.

SPM Capability Architect Reports To: SVP, Innovation Location: Remote Why Neocol? Neocol helps the world’s most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has created repeatable playbooks and assets that empower transformation at the highest level. What You’ll Do As a Capability Architect, your day starts getting prepared for your project(s) as the technical authority driving the architecture and delivery of enterprise-scale Revenue Management implementations. You’ll collaborate closely with client stakeholders, Neocol delivery teams, and Salesforce to design solutions that seamlessly integrate CRM & Sales Performance Management systems. Whether you’re whiteboarding Revenue Management solutions, guiding technical teams through complex challenges, or leading a Proof of Concept that brings a solution to life, you’re the trusted expert ensuring every engagement is architecturally sound, scalable, and aligned to business outcomes. Throughout the week, you’ll serve as an escalation point for technical decisions, mentor delivery teams on best practices, and ensure our implementations meet the highest standards of quality and innovation. Beyond delivery, you’ll play a pivotal role in helping shape Neocol’s market presence and go-to-market strategy. You’ll partner with Sales and Alliances to support pursuits, build compelling demos, and influence solution design for high-value opportunities. Your technical leadership extends to contributing to reusable IP, frameworks, and accelerators that enhance our speed to value and differentiate Neocol in the Salesforce ecosystem. From presenting at webinars and Salesforce events to contributing to Neocol’s thought leadership and Salesforce SPM GTM campaigns, every day offers the opportunity to blend deep technical expertise with strategic impact, advancing both client success and Neocol’s growth. What You’ll Bring Technical Leadership & Solution Architecture - Solution leader for enterprise-scale Sales Planning & Spiff implementations, serving as a primary solution lead and authority for our most strategic and complex engagements. - Guide solution architecture that integrates Salesforce & Sales Planning for Territory and Quota Planning and related technologies for Scoring, TAM, and other relevant Analytics out of DataWarehouse like Databricks / Snowflake. - Guide solution architecture that integrates Spiff with CRM, DataWarehouse, or ERP solutions for Integrated Incentive Compensation. - Help resolve complex technical challenges and serve as escalation point for delivery issues across client engagements. - Lead Proof of Concept (POC) initiatives (paid or as part of presales investments), including scoping, design, and delivery of high impact demonstrations that validate solution fit and alignment with customer objectives. - Mentor technical teams on SPM best practices, architecture patterns, and emerging capabilities. Market Growth & Go-To-Market Strategy - Serve as a Subject Matter Expert (SME) in support of sales pursuits, including demo creation, solution recommendations, proposal development, and client presentations to articulate Neocol’s value and technical capabilities. - Contribute to the design and execution of comprehensive GTM strategies for Revenue Management offerings in collaboration with Sales, Alliances, and Delivery teams. - Help oversee and lead the development of targeted industry IP/accelerators including and reusable assets that differentiate Neocol in the ecosystem. - Participate in GTM working sessions and co-creating plays to drive new bookings and expand existing client relationships. - Drive thought leadership initiatives by delivering webinars, participating in Salesforce events, developing points of view (POVs) to otherwise establish Neocol as a Revenue Management authority across the ecosystem. How You Will Be Measured - Attainment of billable utilization (65%) goals against annual target, measured on a quarterly basis - Presales support contributing to closed/won bookings and influenced revenue - Drive measurable market growth by shaping and executing GTM strategies that strengthen Neocol’s position as a leader in the Salesforce Revenue Management space. - Elevate delivery quality and scalability through governance, continuous improvement, and creation of reusable assets, accelerators, and cross-cloud frameworks. Required Qualifications - 5+ years of experience in Salesforce solution architecture, consulting, or previous technical leadership roles. - Proven hands-on experience designing and implementing Salesforce SPM and related technologies - Demonstrated ability to translate business requirements into scalable, high-performing technical solutions - Experience leading functional and technical workshops, executive-level discussions, and customer-facing deliverable review sessions - Excellent communication, facilitation, and client management skills able to bridge strategic and technical conversations seamlessly - Understanding of key industry verticals and their common challenges (High Tech/SaaS) - Salesforce Spiff L1 + L2 certified Preferred Qualifications - Familiarity with agile delivery methodologies, iterative solution development, and early demo-driven deployment cycles. - Experience mentoring and guiding technical delivery teams, particularly in Revenue Cloud & SPM solutions - Experience with partner program requirements, joint GTM activities, and ecosystem collaboration. - Knowledge of competitive landscape and positioning strategies in the Revenue Cloud & SPM A People-First Culture & Total Rewards Philosophy Neocol is committed to building an inclusive, people-first culture supported by employee-led ERGs, mentorship opportunities, and a total rewards philosophy that goes beyond salary. We offer competitive compensation, comprehensive benefits, flexibility, and continuous learning to help our people thrive, at work and beyond. Our offerings include: - Competitive compensation and benefits - Flexible time off that supports real work-life balance - A monthly home office stipend - Employer-matched 401(k) - Comprehensive medical, dental, and vision coverage - Adoption assistance - Ongoing internal training and development opportunities Equal Opportunity Statement Neocol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, veteran or military status, marital status, or any other characteristic protected by applicable local, state, or federal law. Neocol also provides reasonable accommodations to qualified applicants and employees, as required by law. Driven by Passion. Guided by Purpose. Powered by Our People.

This position will join the Advizex team, a Myriad360 company. About Advizex Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. This role will join the Advizex team and play a key part in continuing that legacy. Learn more about Advizex here! Role Overview This is an opportunity to join a fast-growing Managed Services Provider. We are seeking an experienced Managed Services Enterprise Architect with a focus in Virtualization to join our team. The ideal candidate will be responsible for delivering expert-level support and strategic guidance across virtualization environments. This role requires a deep understanding of, and proven hands-on experience with VMWare, Nutanix, or similar technologies for hyperconverged infrastructure. This candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead initiatives around processes, training, delivery quality, and customer service to support a growing managed services business. Location Remote: Candidates must be based in the United States. Key Responsibilities - Architect, design, and implement virtualization solutions using VMware vSphere, Horizon View, Nutanix, PowerFlex, or HPUX technologies. - Lead upgrade and maintenance strategies across all customer platforms. - Provide advanced technical services during pre-sales and post-sales cycles. - Collaborate with cross-functional teams to align virtualization strategies with business goals. - Develop and maintain documentation for architecture, deployment, and operational procedures. - Mentor junior engineers and provide technical leadership within the Managed Services team. - Conduct performance tuning, capacity planning, and disaster recovery testing. - Support hybrid cloud deployments leveraging Azure, AWS, and Google Cloud Platforms. - Engage in client-facing activities including workshops, assessments, and strategic planning. Required Qualifications - 10+ years of experience designing and supporting enterprise infrastructure platforms, with deep expertise in virtualization technologies such as VMware vSphere and Nutanix. - Proven ability to develop and guide enterprise architecture strategies for hybrid infrastructure environments spanning on-premises datacenters and public cloud platforms. - Strong understanding of enterprise virtualization architectures, including cluster design, storage integration, high availability, disaster recovery, and lifecycle management. - Experience defining architectural standards, reference architectures, and technology roadmaps that align infrastructure capabilities with business objectives. - Demonstrated ability to evaluate emerging technologies and platforms, providing architectural recommendations for modernization, scalability, and operational efficiency. - Experience guiding complex infrastructure transformations, including platform migrations, datacenter modernization, and hybrid cloud integration initiatives. - Skilled in collaborating with engineering, operations, and security teams to ensure architectural designs are implemented in accordance with enterprise standards and best practices. - Ability to lead technical design discussions, architecture reviews, and solution governance processes across multiple teams and stakeholders. - Strong documentation and communication skills, including the development of architecture diagrams, standards documentation, and executive-level technical recommendations. - Experience providing technical leadership and mentorship to engineering teams while serving as a senior escalation and advisory resource. Preferred Experience: - Experience serving as a senior technical architect or enterprise architect in complex enterprise or managed services environments. - Deep knowledge of VMware and Nutanix architecture, including cluster design, infrastructure scalability, and platform lifecycle strategy. - Experience designing hybrid and multi-cloud architectures that integrate on-premises infrastructure with Azure, AWS, or Google Cloud platforms. - Familiarity with enterprise architecture frameworks and governance models such as TOGAF, ITIL, or similar operational frameworks. - Experience defining infrastructure standards, architecture guardrails, and technology selection processes for large organizations. - Background in datacenter modernization initiatives, including hyperconverged infrastructure (HCI), software-defined datacenter architectures, and infrastructure automation. - Familiarity with monitoring, observability, and operational tooling commonly used in enterprise or managed services environments. - Experience presenting architecture strategies, technical roadmaps, and infrastructure recommendations to executive stakeholders and business leadership. As an Advizex employee, you will be eligible for the following benefits and perks: - Company-subsidized medical benefits - Dental and vision coverage offered - 17 PTO days - Flexible Work Arrangements - Retirement Savings Plans - Paid Long Term Disability - Basic Life Insurance offered Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $120,000 - $150,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

This position will join the Advizex team, a Myriad360 company. About Advizex Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. This role will join the Advizex team and play a key part in continuing that legacy. Learn more about Advizex here! Role Overview This is an opportunity to join a fast-growing Managed Services Provider. We are seeking an experienced Managed Services Enterprise Architect with a focus in Virtualization to join our team. The ideal candidate will be responsible for delivering expert-level support and strategic guidance across virtualization environments. This role requires a deep understanding of, and proven hands-on experience with VMWare, Nutanix, or similar technologies for hyperconverged infrastructure. This candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead initiatives around processes, training, delivery quality, and customer service to support a growing managed services business. Location Remote: Candidates must be based in the United States, preferably in the Cleveland, OH region. Key Responsibilities - Architect, design, and implement virtualization solutions using VMware vSphere, Horizon View, Nutanix, PowerFlex, or HPUX technologies. - Lead upgrade and maintenance strategies across all customer platforms. - Provide advanced technical services during pre-sales and post-sales cycles. - Collaborate with cross-functional teams to align virtualization strategies with business goals. - Develop and maintain documentation for architecture, deployment, and operational procedures. - Mentor junior engineers and provide technical leadership within the Managed Services team. - Conduct performance tuning, capacity planning, and disaster recovery testing. - Support hybrid cloud deployments leveraging Azure, AWS, and Google Cloud Platforms. - Engage in client-facing activities including workshops, assessments, and strategic planning. Required Qualifications - 10+ years of experience designing and supporting enterprise infrastructure platforms, with deep expertise in virtualization technologies such as VMware vSphere and Nutanix. - Proven ability to develop and guide enterprise architecture strategies for hybrid infrastructure environments spanning on-premises datacenters and public cloud platforms. - Strong understanding of enterprise virtualization architectures, including cluster design, storage integration, high availability, disaster recovery, and lifecycle management. - Experience defining architectural standards, reference architectures, and technology roadmaps that align infrastructure capabilities with business objectives. - Demonstrated ability to evaluate emerging technologies and platforms, providing architectural recommendations for modernization, scalability, and operational efficiency. - Experience guiding complex infrastructure transformations, including platform migrations, datacenter modernization, and hybrid cloud integration initiatives. - Skilled in collaborating with engineering, operations, and security teams to ensure architectural designs are implemented in accordance with enterprise standards and best practices. - Ability to lead technical design discussions, architecture reviews, and solution governance processes across multiple teams and stakeholders. - Strong documentation and communication skills, including the development of architecture diagrams, standards documentation, and executive-level technical recommendations. - Experience providing technical leadership and mentorship to engineering teams while serving as a senior escalation and advisory resource. Preferred Experience: - Experience serving as a senior technical architect or enterprise architect in complex enterprise or managed services environments. - Deep knowledge of VMware and Nutanix architecture, including cluster design, infrastructure scalability, and platform lifecycle strategy. - Experience designing hybrid and multi-cloud architectures that integrate on-premises infrastructure with Azure, AWS, or Google Cloud platforms. - Familiarity with enterprise architecture frameworks and governance models such as TOGAF, ITIL, or similar operational frameworks. - Experience defining infrastructure standards, architecture guardrails, and technology selection processes for large organizations. - Background in datacenter modernization initiatives, including hyperconverged infrastructure (HCI), software-defined datacenter architectures, and infrastructure automation. - Familiarity with monitoring, observability, and operational tooling commonly used in enterprise or managed services environments. - Experience presenting architecture strategies, technical roadmaps, and infrastructure recommendations to executive stakeholders and business leadership. As an Advizex employee, you will be eligible for the following benefits and perks: - Company-subsidized medical benefits - Dental and vision coverage offered - 17 PTO days - Flexible Work Arrangements - Retirement Savings Plans - Paid Long Term Disability - Basic Life Insurance offered Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $120,000 - $150,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.