Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a CRM Architect, you will play a vital role in our CRM strategy by supporting our enterprise customers throughout their ServiceNow journey, defining the business value and tailoring end-to-end solution architecture to their specific needs, business model, value chains, and streams. You will collaborate closely with stakeholders to understand their strategic objectives, bring industry best practices for common challenges and use cases, map these to ServiceNow Industry Solutions, and help the customer understand the value of ServiceNow compared to competitors. You will also document and guide the delivery of transformative ServiceNow implementations, leveraging your experience and knowledge of the telecommunications industry. Key Responsibilities: Consult and Advise: Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations. Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices, with strong focus on service management, customer service, automation, and user experience, clearly defining the value of ServiceNow. Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve/exceed business results. Make sense of complex or contradictory information to effectively solve problems. Cross-Functional Collaboration: Work closely with IT, operations, business stakeholders, product, and other external and internal teams to ensure that solutions are aligned with business needs and are implemented effectively. Constantly positioning effective cross-product solutions for the industry. Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership in the configuration, customization, and implementation of ServiceNow Industry Solutions. Thought Leadership: Keep up to date on the emerging and latest Industry & competitive trends, the latest ServiceNow capabilities, trends, and best practices, sharing regularly this knowledge with the team and clients. Qualifications AI: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. CRM Transformation Experience: Proven experience leading or contributing to end-to-end CRM transformation initiatives, including assessment of legacy CRM landscapes, definition of target operating models, redesign of customer-facing processes (sales, service, fulfillment), and execution of large-scale CRM platform rollouts. Experience guiding customers through change management, adoption, and value realization in complex, multi-stakeholder CRM programs. Implementation Service Expertise: Proven experience as a Presales Architect, Solution, Platform Architect, or Principal Consultant in competitive solutions, such as e.g., Salesforce, Microsoft, or Pegasystems, with a strong understanding of service management and customer service processes. ServiceNow Knowledge: Familiarity with ServiceNow, especially in Customer Service Management (CSM) or Field Service Management (FSM), or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already. Consultative Mindset: Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion. Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels. Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences. User Experience: Ability to deliver solutions that provide best-in-class user experience with a focus on ease of use, logical process flows, accessibility, and productivity. Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner. Certifications: Competitive certifications, such as Salesforce certifications (e.g., Service Cloud Consultant) or ServiceNow certifications (e.g., CSA, CIS-CSM), are highly preferred. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: EMEA - Europe, Middle East and Africa - Work Persona: Flexible or Remote

• Lead and architect complex, enterprise-scale data migrations, specifically from Microsoft 365/Exchange environments to Google Workspace, ensuring data integrity, minimal disruption, and successful user adoption. • Act as the lead technical authority on flagship client projects, architecting sophisticated solutions using Google Apps Script, APIs, low-code platforms, and emerging AI Agentic Frameworks. • Lead the architecture of AI Agent solutions, defining agentic workflows, tool integration, memory systems, and governance models to automate complex business processes. • Develop robust governance models, security frameworks, and technical roadmaps that encompass platform migrations, existing systems, and AI-driven solutions. • Create and evangelize architectural best practices for the entire digital workplace, ensuring solutions are secure, scalable, and adopted by users. • Function as a key technical strategist during the pre-sales cycle, validating solutions and providing expert estimates for migration projects, platform enhancements, and AI initiatives. • Join client-facing workshops to uncover opportunities for transformation, from initial platform selection to advanced automation. • Contribute to the technical sections of proposals and Statements of Work (SOWs), ensuring accuracy and feasibility for complex migration scopes. • Act as a key mentor and technical escalation point for the digital workplace team, especially on migration and coexistence strategies. • Identify and help develop new service offerings and intellectual property related to migrations, automation, and AI agents. • Analyze industry trends in both platform migration and generative AI to inform the strategic direction of the practice.

Req ID: 364304 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Data/AI Architect to join our team in Remote, Karnātaka (IN-KA), India (IN). "1. Architecture & Solution Design Design end-to-end data and AI architectures that are scalable, secure, and aligned to business objectives. Create technical blueprints for AI-driven solutions, including data platforms, pipelines, models, and integrations with enterprise systems. Define target-state architectures across cloud platforms (Azure, AWS, GCP), data lakes, databases, and AI services. [AI Archite...ch 2025-v1 | PDF], [Job Descri...ch 2025-v1 | PDF] 2. Business Alignment & Advisory Translate business challenges and outcomes into data and AI solution designs. Advise clients and internal stakeholders on technology choices, architectural tradeoffs, and industry best practices. Evaluate the business value, feasibility, and ROI of proposed AI and data initiatives. [Job Descri...ch 2025-v1 | PDF] 3. AI & Advanced Analytics Enablement Architect and guide the deployment of AI/ML and generative AI solutions, ensuring performance, reliability, and scalability. Oversee model lifecycle considerations, including evaluation, optimization, and integration into production environments. Stay current on emerging AI techniques and platforms to continuously improve solution design. [Job Descri...March 2025 | PDF], [Job Descri...ch 2025-v1 | PDF] 4. Platform, Infrastructure & Integration Define and govern data platform architectures, including ingestion, transformation, storage, and consumption layers. Ensure seamless integration with existing enterprise infrastructure, applications, and data sources. Guide infrastructure decisions involving containers, orchestration (e.g., Kubernetes), DevOps, and cloud-native services." About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

• Lead and provide thought leadership in all areas of data and information management, including master and reference data management, data modeling, data governance, data quality, data standardization, and metadata management. • Lead and/or facilitate enterprise information and data strategy development to achieve enterprise goals and objectives • Actively manage, communicate, and market the enterprise information architecture strategy and techniques via creation and maintenance of architecture blueprints, roadmaps, and executive presentations • Promote and support elimination of data redundancy, fragmentation, and unnecessary movement of data through the establishment and enforcement of data system of record (SOR), source of truth (SOT), source of origin (SOO). • Continuously improve and mature information and data architecture practice and processes • Lead the development and application of information policies, principles, standards, patterns, and governance processes for information, data, and metadata to achieve an integrated definition of data for enterprise information, and to ensure the accuracy, validity, and reusability of metadata. • Maintain awareness, research, drive, and lead adoption of emerging IT trends, disruptions, and practices relevant to enterprise information and data architecture • Engage leadership to identify business and technology-enabled innovation opportunities that enable and drive business outcomes • Lead the analysis of the business-IT environment to detect critical deficiencies, legacy, and technical debt, and recommend solutions for improvement • Develop, maintain, and evolve the architecture and solution intent (current state, transition state, and future state) across domains • Assist in maintaining the repository of current state, transition state, and future state information architecture deliverables • Lead and facilitate Data Architecture community of practice meetings and represent the information and data architecture domain at the Architecture Review Board. • Work closely with the product portfolio owners and product managers to drive a robust information and data architectural runway that can support future business requirements throughout the product and solution lifecycle • Coach, mentor, and collaborate with technical subject matter experts and architecture peers to develop architecture that enables and drive new business capabilities and operating models