• Engage in testing activities from early development stages through to release, ensuring quality, functionality, and smooth deployment • Perform manual testing of web applications, including 3rd party integrations across identity verification, AI-assisted document processing, and internal compliance tooling • Conduct API testing and validation using Postman • Participate in planning sessions, daily stand-ups, retrospectives, and grooming meetings to align scope, priorities, and timelines • Analyze technical documentation to understand requirements, specifications, and expected system behavior • Write and maintain test documentation (test cases and other QA artifacts) • Participate in the release process — verifying builds on staging, coordinating deployments to production, and ensuring quality gates are met before each release, as part of quarterly on-call rotations • Investigate and troubleshoot user-reported issues, including participation in quarterly on-call rotations

• Desarrollar planes de prueba y casos de prueba en base a requerimientos funcionales y no funcionales • Colaborar con Product Managers, desarrolladores y otros stakeholders para comprender los requerimientos y criterios de aceptación • Ejecutar pruebas manuales y automatizadas para identificar defectos y asegurar la calidad del software • Realizar distintos tipos de testing: funcional, regresión, integración, performance y usabilidad • Identificar, documentar y hacer seguimiento de defectos utilizando herramientas como Jira, Bugzilla o Azure DevOps • Trabajar en conjunto con el equipo de desarrollo para reproducir, diagnosticar y resolver errores • Desarrollar y mantener scripts de automatización utilizando herramientas como Selenium, TestNG, JUnit u otros frameworks similares • Integrar pruebas automatizadas en pipelines de CI/CD para asegurar testing continuo • Configurar y mantener ambientes de testing, incluyendo datos y configuraciones necesarias • Asegurar que los ambientes sean representativos de producción • Elaborar reportes de testing (cobertura, resultados, métricas de defectos) • Documentar casos de prueba, procedimientos y resultados • Participar en retrospectivas y proponer mejoras en procesos y metodologías de testing • Mantenerse actualizado en tendencias y buenas prácticas de QA • Coordinar actividades de testing entre proyectos, priorizando tareas y asegurando entregas en tiempo y forma • Contribuir a la definición y mejora de buenas prácticas dentro del equipo de QA

• Work extensively within the Salesforce Marketing Cloud platform • Develop and execute testing within the marketing operations team • Author and perform functional, component, unit, end to end and system testing for client projects • Analyze requirements documentation and technical specifications to develop appropriate test plans • Serve as an advocate for department standards and promote new approaches and methodologies • Collaborate with other departments as part of a team project • Prioritize and follow through on multiple tasks and projects

• Responsible for leading quality assurance practices for IEM’s digital quotation and estimation platform (OptIEMize) and related software tools. • Oversee QA execution, test automation, and release readiness while managing QA resources. • Partner closely with Product Owners, Scrum Masters, Software Developers, Engineering, and Sales. • Lead and manage QA activities within Agile/Scrum frameworks. • Promote shift-left testing practices and shared team ownership of quality. • Actively participate in Scrum ceremonies including backlog refinement and sprint planning. • Ensure test scope, automation readiness, and quality risks are considered during sprint commitments. • Oversee Cypress-based test automation, ensuring automated tests are maintainable, reliable, and aligned with business workflows. • Track and report Agile quality metrics such as defect trends, test coverage, and release stability.