• Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations. • Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency. • Configure networks, manage Google Workspaces and provide end-user support. Refine onboarding and offboarding procedures to ensure employees are productive from day one. • Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals. • Maximize vendor value and impact by managing new and existing vendor relationships. Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency.

• Investigating and troubleshooting application issues, feature requests and bug resolution • Provide first level technical support, maintenance and troubleshooting for hardware and software • Provide user guidance for client designated mobile/web applications as requested • Troubleshoot and resolve mobile device issues • Update & Create knowledge base and work instruction documentation • Escalate trouble tickets with the appropriate Tier 3 support

- Install, configure, and maintain Office 365, Google Workspace, and Microsoft Azure products. - Install, configure, and maintain Windows Server and other server environments. - Manage and apply medium/high-level programming skills for service integration and automation. - Analyze and compare IT services to select optimal solutions for customers. - Optimize and scale hardware and software according to client needs. - Install, configure, and maintain Email and DNS services. - Install, configure, and maintain security solutions such as Antivirus, Firewall, and VPN (e.g., Fortinet, Cisco Meraki, Sophos, SentinelOne, Todyl). - Install, configure, and maintain remote access tools (e.g., ConnectWise, Datto, NinjaOne). - Install, configure, and maintain backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne). - Generate troubleshooting documentation and manage software on platforms like ITGlue and Hudu. - Deliver excellent customer service and technical support. - Install, configure, and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise, HaloPSA).

• The Audit Manager is responsible for coordinating audit teams on the field work • Writing the audit reports and maintaining the relationship with the customers • Developing audit business for all service lines of Mazars • Demonstrating an entrepreneurial approach, initiative and pro-active thinking • Performing independent work, coordinating team members • Maintaining communication with colleagues and with clients’ representatives • Preparing or validating documents to be delivered to customers • Planning audit engagements and identifying potential risk areas • Coordinating the audit teams in technical matters • Obtaining customers’ assessment of the audit team’s performance • Reviewing working papers prepared by the team for high-risk areas • Ensuring observance of professional quality standards • Connecting with engagement partners to mitigate risks • Identifying requirements of current or potential customers and preparing proposals • Establishing close working relationships with customers during audit missions • Evaluating the professional performance of team members