• Investigating and troubleshooting application issues, feature requests and bug resolution • Provide first level technical support, maintenance and troubleshooting for hardware and software • Provide user guidance for client designated mobile/web applications as requested • Troubleshoot and resolve mobile device issues • Update & Create knowledge base and work instruction documentation • Escalate trouble tickets with the appropriate Tier 3 support

- Install, configure, and maintain Office 365, Google Workspace, and Microsoft Azure products. - Install, configure, and maintain Windows Server and other server environments. - Manage and apply medium/high-level programming skills for service integration and automation. - Analyze and compare IT services to select optimal solutions for customers. - Optimize and scale hardware and software according to client needs. - Install, configure, and maintain Email and DNS services. - Install, configure, and maintain security solutions such as Antivirus, Firewall, and VPN (e.g., Fortinet, Cisco Meraki, Sophos, SentinelOne, Todyl). - Install, configure, and maintain remote access tools (e.g., ConnectWise, Datto, NinjaOne). - Install, configure, and maintain backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne). - Generate troubleshooting documentation and manage software on platforms like ITGlue and Hudu. - Deliver excellent customer service and technical support. - Install, configure, and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise, HaloPSA).

• The Audit Manager is responsible for coordinating audit teams on the field work • Writing the audit reports and maintaining the relationship with the customers • Developing audit business for all service lines of Mazars • Demonstrating an entrepreneurial approach, initiative and pro-active thinking • Performing independent work, coordinating team members • Maintaining communication with colleagues and with clients’ representatives • Preparing or validating documents to be delivered to customers • Planning audit engagements and identifying potential risk areas • Coordinating the audit teams in technical matters • Obtaining customers’ assessment of the audit team’s performance • Reviewing working papers prepared by the team for high-risk areas • Ensuring observance of professional quality standards • Connecting with engagement partners to mitigate risks • Identifying requirements of current or potential customers and preparing proposals • Establishing close working relationships with customers during audit missions • Evaluating the professional performance of team members

• Audit freight bills and carrier invoices for accuracy against contracts, routing guides, and shipment execution data. • Validate rating structures (tariffs, discounts, accessorials, fuel surcharges) and ensure billing compliance. • Identify discrepancies or cost leakage and escalate issues to the Process Improvement Supervisor for resolution. • Support margin protection by ensuring accurate buy vs. sell alignment across shipments. • Maintain documentation and audit trails in compliance with financial controls and client requirements. • Support internal controls to ensure regulatory compliance (e.g., SOX, client-specific audit requirements). • Partner with the Process Improvement Supervisor to identify recurring billing errors and contribute to corrective action plans. • Ensure SOPs, work instructions, and business rules are followed consistently in day-to-day auditing activities. • Collaborate with LTL and TL Operations teams to validate shipment data and resolve rating issues. • Partner with Carrier Procurement and Client Success teams to align contract terms and billing expectations. • Provide feedback to the Process Improvement team regarding systemic gaps or opportunities for automation. • Participate in cross-functional workstreams focused on reducing cost leakage and improving billing accuracy. • Prepare audit reports and summarize findings for review with the Process Improvement Supervisor. • Contribute to KPI tracking related to audit accuracy, recovery of overcharges, and issue resolution timelines. • Assist with process improvement initiatives including system enhancements, automation tools, and reporting dashboards. • Support special projects such as client audits, system migrations, or carrier contract realignments.